1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

All Pro Offroad Customer Service Stinks!!!

Discussion in 'All-Pro Off Road' started by BlueSteel, Mar 1, 2011.

  1. Mar 1, 2011 at 4:36 PM
    #1
    BlueSteel

    BlueSteel [OP] Well-Known Member

    Joined:
    Mar 26, 2009
    Member:
    #15179
    Messages:
    363
    Gender:
    Male
    First Name:
    James
    Houston, Tx
    Vehicle:
    09 Magnetic Grey Doublecab TRD Sport Debadged
    Camburg 4" Spindles, Front FOX 2.5" Reservoir CO's, Rear FOX 2.0" Reservoir shocks, Total Chaos Upper/Lower CAs, All Pro Rear Expedition Leafs, Timbren Bumpstops, 5" SS Brakelines, 285/65/18 Nitto Terra on 18" KMC Monsters, Grill Craft Black Mesh Upper/Lower, HIDs Upper/Lower, Hella 700 HID conversion grill lights, Predator Running Boards, All Pro Rear Bumper and Hitch, Wet Okole Covers, Toyota Roof Rack, Limo Tint, TRD CAI, TRD Exhaust, Toyota Skid Plate w/Line X, Weathertech Mats, Redline Hood Struts, Red Top Odyssey battery, BDF Light Bar, Foglight anytime Mod, Strion LED Streamlight Console Mod, Lo Pro QT Truxedo Tonneau cover, Rocky Mount Bike Pegs,
    Well I had to bite the bullet and get a new bumper because someone backed up into me at a parking lot some weeks back. After some researching with all types of rear bumpers I decided that I might go with the Road Armor bumper because you can retain the factory hitch and plug. The total cost would have been 1099.00 + 280.00 for shipping and it was powdercoated. It was kind of pricey so I was steered to other alternatives (All Pro, Relentless, Armor tech, CBI, etc) by some of the forum members.

    I went ahead and ordered my rear bumper from All Pro. I liked the look and the clean lines. I talked with Jason and ended up only getting 10% just on the hidden hitch since it was not in a group buy. Total cost $841.00 bumper and hitch bare metal w/shipping. I then needed to have the bumper powdercoated on my own once I received it because All Pro does not ship bumpers powdercoated. Extra $150.00-$200.00 on top of the $841.00 + Gas and Time to get it all done on my part. But, I was still determined to get the bumper because again I thought I was dealing with a "True Reputable" company that cared about his/her customers. They assured me that the bumpers were in stock and were just waiting on some metal for the adapter brackets for the 7 pin hitch connector and then it would ship out....and then the wait began.

    After a little over a week and no word, I get a phone call from All Pro stating that all the rear bumpers were sold to people higher than me on a supposed list, even though I was assured that they had one available for me. They said that I would have to wait an additional 3 weeks before starting more rear bumpers. I told them that I was waiting patiently and needed one pretty fast because my bumper is damaged pretty good. I had no problem waiting if they could work something out with a discount because of the extended wait time on my part and a TW member and that there was wrong communication on their part.

    First off, they speak to the General manager who says that they can do nothing for me and will not give any discount other than the $14.00 I saved with a 10% off the hitch originally...wow. Also, and that all i can do is wait and that is it. Their attitudes were not even to remedy the situation. I then say, "Well there is nothing more to do then than to just get a refund." Their reply was, "OK"!! :sadviolin:

    So, I call back to ask to speak to the General Manager and the reply I get is, "Well she is busy and can she call you back." I leave my phone number and never received a call back.

    I will never deal with this company again and have to agree with some other forum members on the unprofessionalism of their Customer Service and Management.
     
  2. Mar 1, 2011 at 4:42 PM
    #2
    theduck911

    theduck911 Max's Canadian Twin

    Joined:
    Oct 28, 2010
    Member:
    #45374
    Messages:
    4,276
    Gender:
    Male
    First Name:
    Max
    Northwestern Ontario, Canada
    Vehicle:
    Locked and Geared!
    Wow, that sucks man,

    I've never had anybad experiences with AP but can't say that they don't happen!

    Hopefully everything works out for you!


    Edit: Brunes is on top of things!
     
  3. Mar 1, 2011 at 4:45 PM
    #3
    theduck911

    theduck911 Max's Canadian Twin

    Joined:
    Oct 28, 2010
    Member:
    #45374
    Messages:
    4,276
    Gender:
    Male
    First Name:
    Max
    Northwestern Ontario, Canada
    Vehicle:
    Locked and Geared!
    Question; what's this got to do with 2nd Gens? Should be in the"Vendor review" section,

    Maybe a MOD would be nice enough to move it!
     
  4. Mar 1, 2011 at 4:48 PM
    #4
    jandrews

    jandrews Carolina Alliance Southwest Region Ambassador

    Joined:
    Jun 7, 2009
    Member:
    #18122
    Messages:
    12,235
    Gender:
    Male
    Vehicle:
    '09 FourDubDee TRD OR
    A-TRUCK, Fat Kid in the Bed, Custom Pinstriping, Ported and Polished Muffler Bearing, Hi-Performance Bed Mat
  5. Mar 1, 2011 at 4:50 PM
    #5
    S.B.

    S.B. Well-Known Member

    Joined:
    Jun 24, 2009
    Member:
    #18838
    Messages:
    3,558
    Gender:
    Male
    First Name:
    Sean
    SD, CA Now in Colorado Springs, CO
    Vehicle:
    08 Taco 4x4 TRD OffRoad Rugged Trail
    SAW 2.0s, Wheeler's 3-leaf AAL, On Board Air, 255/85/16 Cooper Discover S/T, CBI Sliders, Built right UCAs, 6" Harbor Freight Lights (converted to HIDs), KC Slim Lights.
    Of course you would. You love messing with Allpro.:D


    :popcorn:
     
  6. Mar 1, 2011 at 4:51 PM
    #6
    Brunes

    Brunes abides. Staff Member

    Joined:
    May 31, 2008
    Member:
    #7011
    Messages:
    17,730
    Gender:
    Male
    First Name:
    Rotorhead
    Big Easy, USA
    Vehicle:
    08 Red/Graphite and Satin Black
    Inside: Tint, Wet Okole 1/2 Piped Red/Black Covers, Black Weathertech Digital Fit Mats, URD Short Throw w/ TWM Weighted Knob, USA Spec iPod adapter. Outside: 4300K Retro w/ Angel Eyes and Red Shrouds, 5000K Blazer Fog Light Retrofit, Debadge, Bed Locking Handle, Satin Black Rims Performance: TRD/Steigmeier Blower w/ 2.7 Pulley. 668 Injectors and 320 LPH AEM Fuel pump. URD UCON and 7th Injector. DTLT Headers, URD Y-Pipe, Wicked Flow Muffler. Suspension: Both: OME Shocks Front: 886X's and TC UCAs Rear: Dakars Armor: Relentless Front Bumper Relentless High Clearance Rear w/ Tire/Rotopax Swing Out Relentless Front, Mid, and TCase skids BAMF Diff Skid Recovery and Spares: Fullsize Spare Tire 2x2 gal Rotopax 1x1 gal Rotopax 1x1 gal Water Rotopax Warn 9.5XP-S Winch Hi-Lift Extreme 60" Ironman Off-Road Recovery Kit Upcoming: ATO Gas Tank Skid and Sliders w/ kickout. ATO Shackle Flip Kit. Down the line: Front/Rear ARB Lockers w/ OBA. 4.56 Gears
    Moved over to the "VENDOR REVIEWS" forum...
     
  7. Mar 1, 2011 at 4:51 PM
    #7
    Colton

    Colton Reagan/Bush '84

    Joined:
    May 25, 2009
    Member:
    #17626
    Messages:
    13,162
    Gender:
    Male
    First Name:
    Colton
    VA
    Vehicle:
    '08 4X4 TRD Sport Super white
    Pelfreybilt 3-hoop bumper, Bilstein 5100 F&R, OME 886 w/driver side top plate spacer, 1.5" AAL, 315/70/17 Hankook Dynapro AT, 17x9 Level 8 MK6, 20% tint, AEM Brute force intake, Alpine CDE-W235BT, Armortech sliders
  8. Mar 1, 2011 at 4:52 PM
    #8
    01tacoprerunner

    01tacoprerunner Lifted 'n Locked 4WD Prerunner

    Joined:
    Jun 5, 2009
    Member:
    #18077
    Messages:
    3,240
    Gender:
    Male
    First Name:
    Brian
    Bluefield, WV
    Vehicle:
    01 4WD Prerunner with No-slip locker
    4WD Conversion, No-slip locker, 5100s set at 2.5" and shackles in the back. Black 2nd gen rims, and Courser M/T tires, Bull Bar,Fog lights, UWS toolbox, CB Radio, Fiberglass antenna, 2nd Gen Badges, Deck Plate Mod, Diff Breather Mod, Sockmonkey decals.
  9. Mar 1, 2011 at 4:52 PM
    #9
    achirdo

    achirdo First Class White Trash

    Joined:
    Apr 7, 2010
    Member:
    #34819
    Messages:
    10,164
    Gender:
    Male
    First Name:
    Adam
    North DFW
    Vehicle:
    06 dodge ram 3500 5.9 cummins
    U forget everything belongs in the 2nd gen section :rolleyes:

    I actually had a very similar thing happen when I tried to order a rear bumper from them. But they can do nothing about wait times...
     
  10. Mar 1, 2011 at 4:53 PM
    #10
    Deathbeard

    Deathbeard Well-Known Member

    Joined:
    Nov 22, 2010
    Member:
    #46552
    Messages:
    269
    Gender:
    Male
    Yorba Linda, CA
    Vehicle:
    Prerunner Regular cab
    Camburg Spindles, Camburg 1.25" UCA, All pro expedition rear 3" leaf, 5100 all around, 17x9 raceleline renegade 6, 33's
    Sorry to hear that..All of my experiences with them have been great...
     
  11. Mar 1, 2011 at 4:58 PM
    #11
    Matic

    Matic Locked and Lifted "02" DC TRD.

    Joined:
    Sep 8, 2009
    Member:
    #22436
    Messages:
    9,134
    Gender:
    Male
    First Name:
    Rich
    Greenville,sc
    Vehicle:
    2002 TRD prerunner,SR5, doublecab
    OME 881 coils with OME nitrochargers shocks up front. OME aal with OME nitrochargers out back. Warn 8000 winch with 80ft custom braided synth line. Custom 60ft synth extension. All pro tube bumper, Hi-lift jack, Safari Snorkel, Wilco tiregate.
  12. Mar 1, 2011 at 4:58 PM
    #12
    TTGuy711

    TTGuy711 Well-Known Member

    Joined:
    Oct 24, 2010
    Member:
    #45172
    Messages:
    126
    Gender:
    Male
    First Name:
    Jake
    Dayton, OH
    Vehicle:
    07 Access Cab TRD Sport
    Just got it, so none yet.
    I wonder what's up with All Pro. I was just reading a thread on their not so good customer service. I was looking at an All Pro front bumper, but after reading all this stuff about them I don't think they're on my list anymore. Thanks for the review OP.
     
  13. Mar 1, 2011 at 5:00 PM
    #13
    bjmoose

    bjmoose Bullwinkle J. Moose

    Joined:
    Aug 31, 2010
    Member:
    #42529
    Messages:
    5,675
    Gender:
    Male
    First Name:
    Steve
    San Jose CA
    Vehicle:
    '11 Std Cab 4x4 5sp
    OME suspension, ARB Air Locker, Yaesu FT 8900 Ham Radio
    Complaining because they didn't give you a bigger discount?

    Complaining because they don't provide powder coating service?

    OK, here's your real issue. At least they called you when they discovered there was a mistake and a delay. That's what a reputable company would do.

    Complaining because they quickly refund your money when you ask for it, after a problem is discovered?

    I understand your frustration with getting a bumper put on your truck quickly. Really, I do. A body shop working with insurance companies would have a stock replacement in hand very quickly.

    But we've left the land of OEM replacment here. Guys, we're dealing with small shops operating on slim margins here in the 4x4 tacoma specialty modification business. It's not like Amazon.com where they have huge fulfillment warehouses and staffs of programmers to keep the website "quantity on hand" up to date in real time.

    So I've gotta say: If this is as good as the complaining gets, I'm having no problem buying from All-Pro in the future.
     
  14. Mar 1, 2011 at 5:00 PM
    #14
    chaz834

    chaz834 Tacoma 4 Life.

    Joined:
    Nov 10, 2010
    Member:
    #45986
    Messages:
    1,349
    Gender:
    Male
    First Name:
    Chase
    Kendrick, Idaho
    Vehicle:
    2012 Sport MGM
    3'' Tuff Counrty Lift, Moromoto Mini H1 Projectors 5000K 35W, BHLM, 30'' LED Light Bar, Black TOYOTA Emblem, Excelon Touch Screen Deck, Hertz Speakers,Excelon AMP, 2 10'' JL Audio Subs, Wet Okle seat covers, Weather Tech Floor Mats.
  15. Mar 1, 2011 at 5:02 PM
    #15
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Staff Member

    Joined:
    May 8, 2008
    Member:
    #6497
    Messages:
    104,124
    Gender:
    Male
    First Name:
    FlimFlubberJAM
    Tenoe, AZ
    Vehicle:
    2013 Rubicon Unlimited,
    4.10 gears, sliders, and lots of buttons.
    Im not sure Im understanding the anger.. They admitted to a mistake, and gave a refund.
     
  16. Mar 1, 2011 at 5:06 PM
    #16
    kinetik873

    kinetik873 Well-Known Member

    Joined:
    Sep 25, 2008
    Member:
    #9468
    Messages:
    1,527
    Gender:
    Male
    First Name:
    Josh
    Springfield, Va.
    Vehicle:
    '08 TRD
    OME 3" lift, ARB bumper,DTRL, CB radio in console, 5lb fire extinguisher in bed. SockMonkey decals, Allpro rear bumper, UWS 42" bed box, Wet Okoles all around, snorkel, Pioneer Av3200, ..yadda yadda yadda
    My experience is 180 from the OP's. Sorry to hear about it.
     
  17. Mar 1, 2011 at 5:06 PM
    #17
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Staff Member

    Joined:
    May 8, 2008
    Member:
    #6497
    Messages:
    104,124
    Gender:
    Male
    First Name:
    FlimFlubberJAM
    Tenoe, AZ
    Vehicle:
    2013 Rubicon Unlimited,
    4.10 gears, sliders, and lots of buttons.
    And I can understand being upset that you cant have something as soon as you want, but they refunded his money. :confused:
     
  18. Mar 1, 2011 at 5:18 PM
    #18
    TTGuy711

    TTGuy711 Well-Known Member

    Joined:
    Oct 24, 2010
    Member:
    #45172
    Messages:
    126
    Gender:
    Male
    First Name:
    Jake
    Dayton, OH
    Vehicle:
    07 Access Cab TRD Sport
    Just got it, so none yet.
    I think the big thing is they acted like everything was perfectly fine when they messed up. Them just saying "OK!!" and not trying to persuade him to still do business with them seems like they're just brushing him off, like a "oh well, we don't care about customers" attitude. Every other company I've ever gotten a refund has asked if there's anything they can do to change my mind or offered a rebate of some sort, especially on such a big purchase.

    Really, when you're giving $900 to a company for something they guarantee you it better damn well be there, not suddenly vanish. A promise is a promise, and that's why this is a customer service review.
     
  19. Mar 1, 2011 at 5:23 PM
    #19
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Staff Member

    Joined:
    May 8, 2008
    Member:
    #6497
    Messages:
    104,124
    Gender:
    Male
    First Name:
    FlimFlubberJAM
    Tenoe, AZ
    Vehicle:
    2013 Rubicon Unlimited,
    4.10 gears, sliders, and lots of buttons.
    Yeah, but if they were to argue about giving him his money back, or offering not enough of a discount, then the OP could have said that they sucked because they werent gonna give his money back.
     
  20. Mar 1, 2011 at 5:24 PM
    #20
    TTGuy711

    TTGuy711 Well-Known Member

    Joined:
    Oct 24, 2010
    Member:
    #45172
    Messages:
    126
    Gender:
    Male
    First Name:
    Jake
    Dayton, OH
    Vehicle:
    07 Access Cab TRD Sport
    Just got it, so none yet.
    Then again I see exactly what you're saying moose. They did what they did, not with smiles on their faces but he got a refund no questions asked so that's good on them.
     
To Top