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Anyone else had trouble with Rock Solid Toys?

Discussion in 'Vendor Reviews' started by NwiTACO, May 11, 2012.

  1. May 11, 2012 at 5:25 AM
    #1
    NwiTACO

    NwiTACO [OP] Big tars, little/no bed.

    Joined:
    May 19, 2009
    Member:
    #17416
    Messages:
    3,921
    Gender:
    Male
    First Name:
    Mark
    Indiana
    Vehicle:
    05 TRD Sport
    Custom Everything, 1 Ton Axles F & R
    Alright...I have been trying to get a stinking speed sensor conversion kit for my 2005 tacoma for almost 2 months now from this guy. He has a BA truck but damned if I can't get some customer service.

    I have no contact information besides an email address, no phone numbers listed here or on "his" forum. And the email responses suck as well. 2 days to respond to the first one...I replied with an answer to his question and waited 15 days for a reply and didnt get one...so I sent another email 24 days later...and finally got a response after yet another two days stating the parts were now in. Now its been another damn week and still no contact, or paypal invoice.

    Is it that hard to take my money? Obviously some vendors around here have a thing or two to learn about customer service...or feel that they dont need to "earn" anyones business.

    Does anyone have a phone number for this guy?

    EDIT: I got one response stating he had been out of the country for a death in the family, but for 2 months? I am as sensitive as the next guy, but not one email has even said "sorry for the delay" or "I apologize for not getting back to you sooner"...nothing.
     
  2. May 13, 2012 at 8:46 AM
    #2
    wrmathis

    wrmathis Dark Lord of the Sith

    Joined:
    Sep 10, 2008
    Member:
    #9126
    Messages:
    6,842
    Gender:
    Male
    First Name:
    Ryan Mathis
    Lives: Fountain, Colorado/Home: Leesburg, GA
    Vehicle:
    2006 Tacoma TRD OR 4x4
    parts and stuff
    been in the same boat. went with someone else for one of the parts. still might go with him to the other if i ever hear back.

    mines for alot bigger part than urs too
     
  3. Jun 1, 2012 at 8:54 AM
    #3
    NwiTACO

    NwiTACO [OP] Big tars, little/no bed.

    Joined:
    May 19, 2009
    Member:
    #17416
    Messages:
    3,921
    Gender:
    Male
    First Name:
    Mark
    Indiana
    Vehicle:
    05 TRD Sport
    Custom Everything, 1 Ton Axles F & R
    Well, Wyatt got ahold of me and I am all set! (He even directed me in a cheaper route, too)

    Thanks Wyatt!

    (and wrmathis for the phone #)
     
  4. Jun 1, 2012 at 10:31 AM
    #4
    wrmathis

    wrmathis Dark Lord of the Sith

    Joined:
    Sep 10, 2008
    Member:
    #9126
    Messages:
    6,842
    Gender:
    Male
    First Name:
    Ryan Mathis
    Lives: Fountain, Colorado/Home: Leesburg, GA
    Vehicle:
    2006 Tacoma TRD OR 4x4
    parts and stuff
    np. yeah found out he had a lot of issues going on. i got everythin i needed cheaper to looking around. he still helped me out with my twin sticks so its all good
     
  5. Jun 4, 2012 at 11:02 AM
    #5
    awsumdc

    awsumdc Well-Known Member Vendor

    Joined:
    Jan 3, 2009
    Member:
    #12156
    Messages:
    1,600
    Gender:
    Male
    O.C. Cali
    Vehicle:
    SASED '05 Taco
    SAS, crawler box, 14" coilover shocks, 39.5 tires,dual batteries, and a bunch of other stuff
    Glad I could help you guys out.:)
     
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