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Auto Anything POOR Customer Service

Discussion in 'Vendor Reviews' started by mhlden, Apr 30, 2010.

  1. Apr 30, 2010 at 1:11 PM
    #1
    mhlden

    mhlden [OP] Well-Known Member

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    Atlanta, Ga
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    WeatherTech Floor mats Ventvisors
    I recently placed an order with Auto anything.... It was my first and will be my last, this place is horrible with horrible customer service. I read many reviews that this was a great place, my experience would prove other wise. I ordered a set of weather tech window guards for my 2005 Tacoma. The arrived scratched all over, frankly the looked like they have been used before.

    When I called auto anything, they requested that I photo document the scratches in order to cover shipping... I have never heard of someone shipping you a faulty product then making you photograph the damages before they would cover shipping... If this was not bad enough, they sent me the wrong return address information, not once but twice.... I have spend the last 2 hours trying to get this mess figured out...

    Way too many parts stores out there to do business with these losers....
     
  2. Apr 30, 2010 at 1:23 PM
    #2
    clarkie152

    clarkie152 Well-Known Member

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    None, yet
    fwiw iv ordered a bunch of stuff from them, and never had a problem. i can see why your aggravated, but out of the numerous items ive ordered, not a single problem for me.
     
  3. Apr 30, 2010 at 1:27 PM
    #3
    JM76

    JM76 Ride On

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    seconday air filter removal, tw sticker afe pro dry s filter , black rims , cb radio with four foot firestik antenna,black nasta nerf bars,5100's in the rear,mp3 player hookup,led overhead light,5100's up front @ 1.75, rear AAL,custom dent package,blacked out rear bumper, blacking out front grille,camo gt seat covers , 6k HIDs, 6k fogs coming, devil horns grille mod,elite offroad aluminum bumper,Canadoshi grille mod.light bar behind the grille with bright lights coming sooner or later
    The one time I ordered something from them, the customer service was top notch, and my order shipped quickly. Sorry to hear about your bad experience.
     
  4. Apr 30, 2010 at 1:27 PM
    #4
    NeoMoose

    NeoMoose Possibly Batman

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    Kenwood eXcelon X993, Kenwood KFC-1693PS (Front), Kenwood KFC-G1620 (Rear), Luverne Black Nerf Bars, OEM Brush Guard, AFE Pro Dry S Drop-In, Some kickass wheel locks, Removed front mud flaps, All windows tinted, Anti-theft tailgate mod
    tell them you don't have a digital camera?
     
  5. Apr 30, 2010 at 1:46 PM
    #5
    calaniz0312

    calaniz0312 Well-Known Member

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    Mission, TX
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    Pop a Lock tail gate lock, Dee Zee Heavy Duty bed mat, Viper alarm system, Blacked out headlights, Blacked out tailights.
    That sux bro, but I had good customer service and fast shipping.
     
  6. Apr 30, 2010 at 3:09 PM
    #6
    BlueXenon

    BlueXenon Well-Known Member

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    Pro Comp 6" Stage 2 lift, N-Fab nerf bars, tinted windows, debadged, 6000k xenon headlights, 18" ProComp 7089 Wheels in black with BFG AT KO 33's, SnugLid tonneau cover, Line X'ed TRD skid plate. SOLD!
    Just dispute the charges with your credit card company and end it. Don't stress over this, its not worth it.
     
  7. Apr 30, 2010 at 3:10 PM
    #7
    humanoid

    humanoid bite me

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    I've ordered from them a few times with no probs. Most of the stuff they sell is drop shipped, that is AA gets the order and then they send the order to the manufacturer and the manufacturer ships the item to the customer.
     
  8. Apr 30, 2010 at 3:26 PM
    #8
    Okkine

    Okkine Well-Known Member

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    I tried ordering the AFE Pro Dry air filter from them once... In spite of the fact that their web site says they ship to Canada, they wouldn't ship this particular product to Canada.
     
  9. Apr 30, 2010 at 3:28 PM
    #9
    tcBob

    tcBob Gringo Bandito Thor

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    did they give you a reason (like a manufacturer restriction they had to comply with)?
     
  10. Apr 30, 2010 at 3:33 PM
    #10
    Okkine

    Okkine Well-Known Member

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    I believe it was the manufacturer, and no one else seems to ship it here either... so I do understand that it's not their fault. Would still be nice if they posted it on the product page so you don't go through the whole process of creating an account, and entering the credit card/shipping info just to receive an email two days later saying the order has been canceled.
     
  11. Apr 30, 2010 at 3:44 PM
    #11
    JJ Customs

    JJ Customs Well-Known Member

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    Not enough to mention on this one. Give me time!
    I had bought several items from them with no issue until I ordered a toolbox from them a few years back. After I opened the box the box was dented in several locations, the packing was damage free so it had been packed after the damage. After calling they said that I could return it however I would have to pay for the shipping to PA. even though they had shipped the item from Corona just over two hours away from my location. After speaking to what seemed like the worlds largest haven of idiots I told them that I would not pay over $300 to ship the item however I would drive it back to there warehouse. I was told that I would not be permitted to do that so I lost my cool and hung up, the wife told me to calm down as I got in the truck, drove to Corona where I had a few choice words for the management. Long story short, I ended up selling the box and losing about $200 bucks in the long run and I will burn the Corona warehouse to the ground one day. I will never do business with those DB again.
     
  12. May 3, 2010 at 5:23 PM
    #12
    AA99

    AA99 $ave 10% with FRM10 code

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    Hey Tacoma World Forum,
    I am the Customer Service Manager here at AutoAnything and we are passionate about great customer service! I am offering my personal assistance to resolve any issue so please email me at ckreston@autoanything.com or call 858-569-8111 x141 and I will see to it that we help you out!

    Best,
    Clark
     
  13. May 4, 2010 at 4:42 PM
    #13
    225nontypical

    225nontypical ????????????

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    bilstein 5100's weather tech floor mats katskinz leather heated seats
    i am not real happy either, i ordered weather techs through them on April 17th i have not received any shipping info so i called today and guess what they lost my order!! no my card was not charged but now if i order from them i am going to the back of the line and will have a 10-14 wait again! guess i will be ordering direct this time.
     
  14. May 4, 2010 at 4:46 PM
    #14
    bruinsrme

    bruinsrme Well-Known Member

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    Got my westin platinum ovals for my 10 dc in under a week, good price.
    I think tracking thru amazon is a bit lacking. That could be an issue with the amazon and third party interface.
    I Emailed and a CS Rep emailed men the tracking info.
    Overall good experience and would reorder from, again along with recommending to others.
     
  15. Dec 13, 2010 at 11:57 AM
    #15
    BrokenTusk

    BrokenTusk I support a velociraptor free workplace.

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    Check Build Thread!!
    I actually have to say I'm pretty impressed with them so far, time will tell. I called this morning to order a CAI, cat-back exhaust and a UNICHIP. First guy to answer the phone took my order and completed everything within 2 minutes and 46 seconds. Granted I did have the Part Numbers straight of their website and ready to give them.
    Only complaint I had is the guy seemed monotone and like he didn't wanna be there, or he might've been hung over lol. but he answered all my questions top notch.
     
  16. Dec 13, 2010 at 12:02 PM
    #16
    Dennis3553

    Dennis3553 Well-Known Member

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    i ordered my rain guards ans they had a few scratches in them also. cant really notice it cause there smoke but i was like wtf
     
  17. Dec 14, 2010 at 5:26 AM
    #17
    05 X-Runner

    05 X-Runner Murdered X

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    I know what you mean.. Im having kinda the same problem with the company Killer Glass, ordered a glass upper radiator hose from them Nov 14th they said it was shipped on the 16th still no product, they gave me a tracking # but when i enter it it says they have no # in usps system, so now im fighting with them to either get my money back or overnight me the part.. Fuckers

    http://www.killerglass.com/store/in...=65_82&zenid=2c2d025f938048e226661e934d199d14
     
  18. Jan 13, 2011 at 6:21 PM
    #18
    criffsk8

    criffsk8 lazer

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    nothing yet
    I was about to make a post blowin down autoanything, but then i saw this thread and thought id add on to it. I just cancelled an order from autoanything for a westin sportsman grill guard. I ordered it new years eve. Then over a week later got an email saying they needed my banks phone number. I use a well known national bank that they could've gotten the number very easily, but i called them and gave it to them. Two days later it said order was processed and it would be shipped between 1/11 and 1/14 and not to contact them untill 2days after the 14th for a shipping number. then today (1/13) they pushed the estimated ship date back untill 1/19. which means i probably wouldnt recieve it untill a week later. I think its kinda crappy to order something and get it a whole month later, regardless of free shipping. I have ordered a lot of things from summit racing and gotten it a week later. Cancelled the order, called summit, and they told me I'll be recieving it next week. Don't know why i tried auto anything, i guess the free shipping looked appealing. live and learn. auto anything... more like auto nothin!!!!!!!!!! ohhhhhhhhh!!!!!! (thats right, i just did that!)
     
  19. Jan 17, 2011 at 2:26 PM
    #19
    AA99

    AA99 $ave 10% with FRM10 code

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    Hello Tacoma Forum,
    If you are having an issue with your order, I encourage you to please contact me and I will ensure that we get your issue resolved to your satisfaction. While we are not perfect, unfortunate things happen and we are striving to provide exceptional service. Please feel free to contact me directly at 858.569.8111 x7901 or ckreston@autoanything.com
    Thank you!
    Clark
     
  20. May 11, 2011 at 3:05 PM
    #20
    maxpower29

    maxpower29 Well-Known Member

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    All season mats, 2nd filter delete, DT header, Jardine cat-back, URD shifter, Bilstein 5100's all around at .85 front with Eibachs + .25 passenger/.5 drivers spacers and 1.5 AAL, 0w20 synthetic, Scanguage II, extra D rings, OEM backup camera+Mirror, bed mat, Extang Solid Fold, Popnlock 5300, Pro Comp 7089's 4.5bs 285/70/17 Revo 2s, De-badged
    I gotta say as well, autoanything pissed me off and all I did was ask for a quote. I didnt like the price so I didnt buy and I was emailed like 4 times about it and called when I didnt ask for any contract with them.
     
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