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Awesome service at the dealer!

Discussion in '2nd Gen. Tacomas (2005-2015)' started by toojayz, Nov 7, 2011.

  1. Nov 7, 2011 at 11:24 AM
    #1
    toojayz

    toojayz [OP] Well-Known Member

    Joined:
    Jul 23, 2010
    Member:
    #40643
    Messages:
    294
    Gender:
    Male
    First Name:
    Jim
    Northern NJ
    Vehicle:
    2011 TRD Sport 4x4 DC MGM SB
    So, this morning I dropped my truck off for the 5000 mile service (free toyota care), I made the appointment online but the service manager said they never got it. I said, no problem, lets schedual the svc now and I will come back. He said no that's okay, we will get it done today! I couldn't believe it! He asked my how I liked the truck and If I had any questions of concerns/complaints and I did say that the back of the truck seems to sag when I tow my boat (only 100lbs tongue wt max) and he said they would take a look. 2 hours later they called and said the 5000 mile svc was completed and all the parts were ordered for the spring tsb, he even said the truck should have come this way!!! The manager said that when the leafs are installed, he insists on putting new shocks on all 4 corners (no cost to me) and wil have an alignment done! Finally, a dealer I want to go back to! If anyone is interested, pm me and I will give the dealer details as I'm not sure if I can post that on here. :)
     
  2. Nov 7, 2011 at 4:08 PM
    #2
    upcountry

    upcountry Active Member

    Joined:
    Jul 27, 2011
    Member:
    #60641
    Messages:
    41
    Gender:
    Male
    Seattle
    Vehicle:
    07 Tacoma
    Haha. We all love free stuff. The TSB packs made a noticeable difference for me. Good to hear of a dealer not playing a customer.
     
  3. Nov 8, 2011 at 4:31 AM
    #3
    Simon's Mom

    Simon's Mom Wag More Bark Less

    Joined:
    Apr 12, 2007
    Member:
    #1297
    Messages:
    9,324
    Gender:
    Female
    First Name:
    Judy or Jude :)
    SBurl Vermont
    Vehicle:
    13 TRD OR DC MGM
    Stock for now
    Glad to see a good dealer post!
     
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