Bad News Toyota FanBoys......

FU_FJ · Oct 16, 2007

Consumer Reports says Toyota reliability slips
Tue Oct 16, 2007 3:57pm EDT
By Kevin Krolicki and Jui Chakravorty

DETROIT (Reuters) - Consumer Reports said on Tuesday it was reversing a practice of recommending all new Toyota cars and trucks after two models earned below-average rankings in a closely watched reliability study.

The reversal was the latest setback for Toyota Motor Corp. (7203.T: Quote, Profile, Research) after a period of fast growth in the United States that has made it the No. 2 player in the world's largest auto market.

Toyota's U.S. sales slipped 1 percent in September for the third consecutive month of declining results. Meanwhile, high-ranking executives have defected recently to U.S. automakers and environmental groups have criticized Toyota for resisting stringent increases in fleetwide fuel economy.

In recent years, Japanese auto brands, led by Toyota, have dominated Consumer Reports' influential study of the most reliable new vehicles.

Although Toyota ranked third in reliability behind only Honda Motor Co (7267.T: Quote, Profile, Research) and Fuji Heavy Industries Ltd's (7270.T: Quote, Profile, Research) Subaru, Consumer Reports also found two Toyota models had "below average" predicted reliability.

Those two models were the V-6 version of Toyota's flagship Camry sedan and the four-wheel-drive, V-8 version of its new Tundra pickup truck.

"Consumer Reports will no longer recommend any new or redesigned Toyota-built models without reliability data on a specific design," the publication said in a statement. "Previously, new and redesigned models were recommended because of the automaker's excellent track record."

Besides its influence with car shoppers, the annual study is used by major automakers as a proxy for their performance in improving and maintaining vehicle quality.

"None of our internal data points to customer dissatisfaction with any of those models," Toyota spokesman John McCandless told Reuters.

"We look forward to analyzing the data and we'll sit down with Consumer Reports and take it from there," he said.

The Japanese automaker's fast growth since 2000, when it had less than 10 percent of the U.S. market, has left it facing new pressure and scrutiny.

"Toyota has had a lot of product introductions, they've been pushing up volumes," said David Champion, director of auto testing for Consumer Reports, on the sidelines of an event at which he briefed reporters on the report.

"I'm not sure of the root cause of the problem, but maybe that's having some effect on their quality," he added.

In the first nine months of this year, Toyota had a 16.2 percent share of the U.S. market for new cars and light trucks, behind only General Motors Corp (GM.N: Quote, Profile, Research) at 23.8 percent.

High-ranking executives who have defected from Toyota in recent months include Toyota's former North American chief, Jim Press, who left the automaker after a 37-year career to become vice chairman at Chrysler LLC.

Toyota, which has won credit with consumers for its reputation for quality and fuel-efficiency, has also come under fire from environmental groups for lobbying against stringent U.S. increases in fleetwide fuel economy.

FORD IMPROVES

The same study found gains for Ford Motor Co. (F.N: Quote, Profile, Research), which landed three models on the magazine's "most reliable" list.

Consumer Reports ranked the Ford Fusion, Mercury Milan and the automaker's market-leading F-150 pickup truck with a V-6 engine as among the most-reliable new vehicles on the market.

Champion said he has seen a consistent improvement in Ford's products over the last few years. "Obviously, there has been a concerted effort at Ford to see what was going wrong with the product," he said.

Mike Hardie, global manager of quality data at Ford, attributed the improvement to a process that reports customer complaints and problems from the dealerships to the plants.

"If a customer comes in to the dealer with a problem, the plant finds out about it the next day and we figure out how to prevent that from recurring," Hardie said.

"If it's an older model, the problem is sent to the product development department and they analyze it there."

Champion said GM remained inconsistent on its quality. "They seem to put a lot of effort into a certain model one year, and put a lot of effort on another model the next year, so the ratings go up and down on the models," Champion said.

GM had only one brand -- Buick -- rank in the top 20 brands scored by reliability.

Consumer Reports is published by the nonprofit Consumers Union. The magazine accepts no paid advertising.

The publication's "predicted reliability" study for new model vehicles is based on an average of consumer ratings of the same model in the recent years.

The magazine surveys readers and visitors to its Web site about their experience with the cars and trucks they own.
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NORCAL Tacoma · Oct 16, 2007

Good thing I bought the Tacoma...

sawdust · Oct 16, 2007

Bummer for the Tundra owners.

Map06TRD · Oct 16, 2007

but it dosent say what happened to the cam or tun

FU_FJ · Oct 17, 2007

I'm glad my FJ was made in Nipponland..!

Might be that my 01 Taco was too.

Ldytaco05 · Oct 17, 2007

thank goodness for the taco

danusa · Oct 27, 2007

There was a reason to read CP last winter.

TuRDTACO · Oct 27, 2007

HAHAHAHA now my jagoff ex roommate with the 07 crewmax tundra is really gunna be pissed! a $35k truck and his dumb ass took a 6 year loan with 20% interest so he's gunna pay $72000 for the damn thing already AND it's potentially a P.O.S. too hahahahahahahahahahahahahahahaha thats karma for you, what goes around comes around

nd · Oct 29, 2007

who in their right mind would agree to 20% interest!!! He must be half retarded!

TruckPro · Oct 29, 2007

That just goes to show you how easily information like this can be misconstrued to be potentially negative for Toyota. I pose this question. How many other new car companies have earned the right by continuously producing the best vehicles to have consumer reports automatically reccomend their new models?

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Bad News Toyota FanBoys......

#1 FU_FJ [OP] Well-Known Member

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#5 FU_FJ [OP] Well-Known Member

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#1
FU_FJ [OP] Well-Known Member

#2
NORCAL Tacoma Active Member

#3
sawdust Unapologetic Texan

#4
Map06TRD Well-Known Member

#5
FU_FJ [OP] Well-Known Member

#6
Ldytaco05 it's all about me

#7
danusa Well-Known Member

#8
TuRDTACO Carolina Alliance: Midwest Firearms Division

#9
nd Radical Town. It's a hell of a place!

#10
TruckPro Member

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