Bad service department, how would you respond?

Can the dealership service center or one of their techs refuse to work on a vehicles that reeks of cannabis?

 

It looks like they were checking the cabin filter and/or looking for a wheel lock key. Although leaving everything in disarray is just a crap customer service. I am sure they were in a hurry. I wasn't very pleased with my first service on my truck and I will give them one more chance if it sucks again I won't be back. I always leave my wheel locks in the cup holder and mention it to the service guy. There is a shop that specializes in Japanese autos walking distance from my house so I need to stop by and see if they are stand up mechanics, if so I might just go through them if there is something I can't tackle myself.

 

I would take a dump on one of their chairs. Then I would wait until I heard a little squish when the service rep sat down. That's funny to me.

 

Unsat

Complain to both service manager and dealer manager.

 

Id talk to the general manager, make an appointment to see him. I was once lied to about details of an extended warranty, met w the manager, he canceled It for me and said he wanted me to leave happy and be a return customer, wrote me a check for my first 2 payments. Seemed real stand up to me.

 

Also, dealerships are filled with scum

 

Just occurred to me that the cabin filter is due for change at 30K, so that explains everything from the glove box needing to come out. Could've put the stuff back, sure, but it was probably removed to access the panel in the glove box and not because they were looking through his stuff.

Personally, I'd rather leave the stuff out as evidence that the service was performed and so it doesn't appear like I was trying to cover any tracks when handling their stuff. I could see someone doing that and the stuff falling off the seat when the porter brings it up front. Lots of possibilities to be assuming someone was out to steal your property when you just found it moved from an area they had to access for the service you brought it in for.

 

The tech that works next to me got sick from a car that smelled so bad from weed he had to go home.

 

So that he could smoke more weed.....

 

That doesn't even make sense.

 

When I was a tech i would only go into a glovebox, or center console to find a lug key/tool that I didnt have in my toolbox. I NEVER touched anyones stuff, and (if I had to look in the users manual for a radio codes before battery replacement.) all their items were put back as neatly as I could, or as close to what they had them arranged.. I constantly saw cars with CASH sitting in cup holders, dash cubbies, and in compartments.. never touched any of it.. if I was told to do quick reconditioning when our QC person was out I would pick up coins, and put them in a cup in a cupholder, or in their coin holder.. not worth my job, or reputation for $5... the accounting for 1.5mpg drop, tech probably had a heavy foot during your inspection which most shops do for a driveability/QC on any issues/cabin noises or customer complaints.. I would drive a hilly area around our shop.. added about 1 mile on each end of the service.

step 1: get tech sheet/keys for vehicle from service advisor: get verbal update on any customer concerns, special look fors...
step 2: visual inspection of exterior of car (check for dings/scratches, registration, inspection sticker up to date)
step 3: test drive: 1 mile course loop that went up and down hills, turns both left and right..
stereo is turned off (check before that it receives radio signal, and speakers are working)
heater settings checked: (fan speeds work, noises/whistling, defroster functions)
check for noises while driving
check for steering pull (alignment...)
check brake function/parking brake function (hill hold, or hold in gear)
check for acceleration/transmission engagement of gears (shifting)
step 4: return to shop
step 5: record any discrepencies from ride on tech sheet
step 6: check horn, lights function tests, mileage recorded record discrepencies
step 7: lift vehicle to chest height (wheels/tires) check play in suspension/steering components, wheel bearings...
step 8: lift overhead, perform visual inspection of all items brakes (lines, pads, soft lines, rotors), suspension components (bushings on all control arms, springs for rust/breakage concerns, ball joints for tears in boot, and play, check tire wear and abnormal wear patterns, fluid leaks
step 9: record inspection results, and highlight problem, or inspection issues/fail points, check system for what services are require at this or next service interval record this on sheet report findings to service advisor.
step 10: perform service that vehicle was brought it for oil change, filters, etc.. if customer wishs to fix items that day (if parts are available), and/or leave the vehicle overnight and take a loaner car if there are leaks, clean with rag, and brake cleaner (check after final test drive, note on tech sheet) put service sticker on windshield for next oil change (typical now is a 5k-7k mile service interval)..
step 11: take vehicle for test drive to check repairs/service for leaks, cabin noises fixed/better and bring to QC/carwash.

from step 1-9 takes about 15-25 minutes depending on age of the vehicle, rust, accessibility, etc....
standard service oil change/filters should take 15-30 minutes depending on vehicle and any issues in the shop... typically parts are a big holdup, and improper parts ordered by the advisors.. others are when you go to fill someones oil, and the oil machine is dry/empty... it takes 15 minutes to fill it from a 55gallon drum.. damn QC guy is supposed to fill it... or last tech to use it is suppoed to let the QC guy know its empty and needs to be filled.

 

Haven't read the rest of this thread, but, this comment stands out. The dealership I spent some time working at as a technician was supposed to use the vehicle manufacturer specified/compliant full synthetic oil. After talking to the parts guy, the dealership used what ever oil they could get the cheapest that was at least a synthetic blend. He then admitted that the synthetic blend was always cheapest and that's what was in our oil tank outside. Definitely not compliant with the manufacturers specification and definitely not what was being sold to the customer (oil change prices didn't go down).

Admittedly that dealership was shut down by the manufacturer when it lost its license to sell that brand; though it wasn't because of the oil. Did you know that manipulating your books is frowned upon? Even funnier, the hearsay is that the entire upper management was then promptly hired by another dealership selling the same brand. Definitely nothing shady going on at the new place... right?

 

Dealerships are filled with scum sucking turds, sadly this isn't surprising in the least.

 

Yes they can. We have called a customer to come pick up his boat and clean it out before we could work on it.
I have also had to charge a customer to powerwash his ATV because he brought it to me covered in mud.

 

I see you too have worked at dealerships with incompetent people, and customers bitches the oil change takes more then 20 minutes on their shit car with a dozen major problems.

 

this was a small dealer/service center.. euro cars.. customers were picky ASF... had some douchebag that said his car volvo s60 had a rattle at certain rpms, and only seemed to happen on hills, all i could find was one of his heat shields (stiff aluminum material) was all bent up on one side I bent it back as close to factory as I could, did basic service,a dn found no major issues with the vehicle, during test rides before and after the service couldnt get the car to make any rattles, heat shields on cats were solid.. and even went along on a ride with him and couldnt reproduce the rattle.. I assured him i had checked likely culprits, and had fixed one bent up heatshield that may have been the issue.. he didnt seem happy about it... there were a bunch of picky customers similar to this, I couldnt deal with the employer though.... I quit, and kept with my current career in corrections, making more than any of the techs at that shop could... I do still miss getting paid to turn a wrench... maybe when i retire I'll open up a shop or something..

 

The real question is, would you accept a footlong from John?

 

Indeed, a pistol or worse!

Rachel's not as innocent as she looks.