Baja Utility Rack Info

This happened to me. Mine was slightly concave from side to side. If the welder works too fast the steel can get too hot so I've been told. I notified BajaRack and they took my rack back and straightened it and returned it. It sucked having to deal with defects. It should not leave the factory if it's not right.



I would call them and let them know and tell them you want it fixed.

 

I called and they said they couldn't help..would have to email..so I had the company I bought it from send an email

 

So you were without a rack ? For how long?

 

I don't remember, maybe 2 weeks? Being without the rack was not a problem for me, I just wanted them to correct defects and deliver a solid product. I bought mine directly from BajaRack and did a local pickup. I've met the owner Sergio, and John (don't remember job title) in the HQ office.

Once I supplied pictures of the issues they agreed to take the rack back and warranty repair it. No fight really, just a pain in the ass of driving down there, taking rack off, waiting, driving back putting rack on etc. They did ultimately compensate me for my troubles (I had too short brackets in the beginning), so I feel justice was done, and all warranties were honored, etc.

I updated my post to show a pic of how my rack was initially bent.

 

Thanks

 

I'm hoping the store I bought it from will send a new one and I can return this one

 

Have a trip planned and taking kayaks

 

That sucks, what did the level indicate? Whats keeping you from hauling the kayaks? Hopefully the place you bought it from takes care of you.

 

Level just to indicate the degree..bubble was off the chart.....kayaks weigh so much it pushes the bent part into roof

 

Its bent and to close to roof

 

FYI mine has a 1/2" of clearance at the closest area in the very middle of the rack.

 

Does your touch when weighted down?

 

Update...getting new rack and new taller mounts..should be here in three weeks

 

No, with the most weight being 150ish. I also stood on it @ 165 and no noticeable flex.

awesome other then the 3 weeks, maybe some spacers for a quick fix for your trip

 

Yea I put rubber washers under it..but I'm 165 and I stood on it and mind sagged

 

Very good. Glad to see hear it. Sorry for the misfortune of having to deal with returns. It's difficult to speculate why BajaRack is still playing around with the bracket heights. It's been 1.5 years since the issue was first reported.

 

I'll put it a little less politically correct than DD did. If you use your OEM rack for transporting your RTT you're asking for trouble. Not only are you putting your truck in a position it isn't designed to handle you are putting the road going public in danger of the RTT flying off and hitting another vehicle.

If you actually sleep on top of it with a OEM rack... well... Stupid is the only word that comes to mind. Not trying to bag on ya man but that just doesn't make much sense.



To all those that have the Baja (thanks for making me want to spend more money ) do you have any issues with satellite reception?

 

I wouldn't think it would mess with reception

 

I agree! You would think they would want to fix the issue rather than do this process over and over

 

I have been looking for some close up pictures of how this mounts to the cab. I am planning on mounting one to my camper shell but don't know if i need to have tracks installed on my cap or if i should just mount this rack straight to the cap.