Bent Piston Rod and bad gasket, Dealership won’t warranty with 30k on 2019 Tacoma OR 4x4

So what is Toyota Motor Company saying?

 

Just in case you didn't read the update(It's long so I don't expect you to), I pulled the truck yesterday morning with the knowledge I was being scammed. I took it to another dealership who miraculously couldn't find any evidence of a bent piston rod, or blown head gasket.

As for Toyota Motor Company is concerned - I was in contact with them yesterday and will be speaking with someone there again today. I will be speaking with them every day until there is resolution. That dealership needs to police itself, be policed, one way or another get handled. What they tried to pull was criminal. Not just "Inconvenient".

I will add one more possibility just to leave the benefit of the doubt. Maybe, just maybe, there is a bent piston and the tech had special clairvoyance of engine whispering to determine a broken head gasket without taking any of the engine apart. He said he measured the pistons spacing and that is how he determined one was slightly shorter than the rest. He said there were pictures of mud in my engine. I want all that but I'm not holding my breath.

 

Yes frankly I had read the entire account. That's why I asked.

I've had an encounter with Subaru dealer and Subaru of America involving a tranny issue just outside of warranty. No scam and as far as I can tell both were honest with me I just no longer wanted the inferior product so I traded the car for my Taco.

 

Sorry about the Subaru. But Congrats on the Taco! I love mine. The lift is happening as soon as I catch up on the work missed yesterday.

 

Uh measured piston spacing huh... yea.. this guy full of shit. Lol best of luck to ya, other dealer should make it right

 

According to the service order they just emailed me,

"Cause: Code P11EC00 PRESENT. PERFORMED COMPRESSION TEST AND MEASURED PISTON HEIGHT #1 LOWER THAN REST. TECH NOTED SIGNS OF WATER INTRUSION

30559 VEHICLE HAS INTERNAL ENGINE DAMAGE DUE TO WATER INTRUSION. ADVISED CUSTOMER VEHICLE WILL NEED SHORT BLOCK REPLACEMENT. CASE CREATED #*** AND CEC CASE #***. ADVISED CUSTOMER VEHICLE HAS INTERNAL ENGINE DAMAGE AND SHOULD NOT BE DRIVEN TO PREVENT FURTHER DAMAGE. CUSTOMER DENIED REPAIR AND PICKED UP VEHICLE AND STATED THEY ARE SEEKING A SECOND OPINION.

 

There’s ways to measure height. But it’s a long process to Do accurately, doubt he did it. Also water in the cylinders would cause the piston to be clean. Funny thing is a blown head gasket will do the same thing. It’s fishy. Just stick to your guns

 

What bothers me the most is how they went after my insurance so quickly. It wasn't even raining the day the lights came on. The codes are date and time stamped. The other dealership can't see what this tech was talking about as far as water intrusion. But now Toyota has this in writing from one dealership so the fact is, if by some freak of nature something happens to my truck, I could potentially be screwed until Toyota tells me otherwise in writing.

 

Toyota will send a rep out to look at it. It is odd the dealer went straight to insurance. Typically insurance is a nightmare to deal with

 

Corporate SUCKS!
Sorry for the BULLSHIT!
Hopefully this comes out to your benefit

 

Update : Talked to Toyota Case Manager.

Not a helpful person in my opinion. They have both reports from both dealers. I ask what I should do next to maintain my warranty. He says he doesn't know, and to maybe get a 3rd opinion if I want.

I replied that I don't want a 3rd opinion, I want Toyota's opinion, and he said that isn't what he does. I asked him to get me the person that does and he said that is the dealerships job.

So if dealership A. says it can't be warrantied it can't. And if dealership B says it can be covered then they are both right.

Unbelievable.

 

Sigh...3rd opinion then.
Like paper, rock, scissors.....hopefully you win!
What a joke..... damn I hate corporate!!!

 

I dealt with the same double talk from Chrysler. It’s maddening. You might try letting your insurance know what they are trying to do. Maybe they can force their hand.

 

Who has insurance that covers motor blows, wrecked trannies or otherwise mechanical non accident issues?

 

You run though water and suck water in the engine it's an accident

 

If the motor just decides it needs an extra drain hole and the piston rod makes that happen it's not an accident

 

Ya, me too with Chrysler...Bendix 10 ABS..Lifetime warrantee for failed pump, dealt with Detroit, 8 weeks later got it back with a bill for $400..They said the Nitrogen bulb that induces pressure failed too. Little did they know, I marked everything inclusive to the brake system. Lie 2 me, shit on you. It worked for another year,and then, same thing, no brakes. Used it in in on a trade for my Taco. The dealership that sells Toyota and others lost on lost on word of mouth. Dealerships don,t do anything for free.

 

What if you got Dealership B to do a compression test that proves Dealership A wrong? Of course, it could come back lower, which could indicate a possible valve or head gasket issue as well. But not sure why they would go straight to measuring piston height.

 

Such bullshit, take dealer A to court, make them pay, like they where going to make you pay. Assholes.

 

Maybe! In some kind of flood conditions perhaps. Comprehensive? Maybe. Off road? Nope. Just motoring along in the rain? Nope.