Broken Ignition Lock?

So I took my Tacoma to the dealership to get a transponder key programmed, and when I got home I realized the key didn't work in the doors. I went back and dropped off the truck and keys, and when I came back again they told me all the lock cylinders need to be replaced. I smiled, quietly walked to my truck, and noticed that the new key no longer works in the ignition AND the old key now sticks in the ignition and needs to be jiggled (never, ever had this happen before). I went back in, complained, they gave me the usual bs of how it must have been like that before. I got a manager to look at it, he tried both keys, and I watched him try to force the new key to turn the ignition. Now neither keys work and I had to leave the truck there. They said they will get back to me on it. I am annoyed (to put it lightly) that I had to spend nearly two hours there explaining that the ignition lock was fine beforehand, and that yes, it is possible to damage a lock by forcing it, but at least they gave me a loaner car for the meantime.

Now my main question: has anybody else had their ignition lock stop working (won't turn with key)? Are the Tacoma locks prone to breakage, or do they have an especially delicate mechanism? Should I expect the dealership to tell me some more bs about how it's not their fault?

 

Keys wear out.
If they cut the key by tracing then most of the time they won't work. they need to be cut by vin. Keys wear out and will not trace correctly. Yes sometimes a lock cyl will go bad. But in this case if it won't work correctly with your old keys now, they could have burred a tumbler. Make sure they cut by vin.

 

So they are replacing the ignition lock and said they would match the new key to the doors. Then they called me today and said the ignition will be taking a different key and they won't be keying them alike. The guy I spoke to keeps saying the door cylinders are worn when I ask him why not. Anybody have any thoughts on this? Is it not possible to re-key the ignition lock to a key cut by the vin so it matches that way? I don't see why the door locks would be very worn when the truck has keyless entry. I had to push up on the key on the driver side to get it to work, but it still worked. I feel like they should give me back the truck in the condition it was in when I first brought it there (one key that opens doors and starts the truck) but honestly I just don't want to deal with this anymore. This is why I do all my automotive work myself, except when it comes to programing transponder keys apparently...

Would it work to pull out the door lock cylinders myself and have them re-keyed by a locksmith to match my ignition key? Also I can get new ones for $46.51 online...the dealership wants close to $500 to re-key the doors.

Edit: I talked to a locksmith. It's $50/lock to re-key them to match my key and they would be installing new pins at the same time. I sure hope he's right about being able to re-key the door locks, he didn't ask me what kind of truck I have or what year...

Edit: It still bothers me that I won't ever be able to get a key cut by the vin after this...

 

when you get a new cyl and keys you will get a key code tag with the set. just keep that code tag and you'll be fine. yes they should be able to recode the doors for one key. Haven't had one yet the locksmith couldn't do so far.

 

This is not right i would insist that the door and ignition use the same key. That is the way toyota built it. That is the way you dropped it off.

 

+1

I'd be on the horn with corporate PDQ.

You took it in to have a new key made and programmed.
THEY fucked up your ignition lock, and are now refusing to return the truck with matching locks?

That's bullshit.

 

What he said!

If they are changing the cylinder anyway, they just need it rekeyed to match the one they are taking out.

They can't do it in house, so they are being cheap bastards and trying to bully you so they don't have to sub it out to a locksmith.

Seriously? They expect you to carry two keys? Chevy doesn't even do that anymore!

 

Honestly I'm pretty sick of dealing with shady service reps so I just let them install the new ignition without re-keying it. It's a 0.3 hour job according to automd.com, they had my truck for almost a week, and I just wanted it back. The way I see it, I got two new transponder keys this way instead of just one and it's $50 for a locksmith to re-key the door cylinder on the driver side, so it's not a total loss. The remote didn't work on the doors when I picked it up, but they fixed that pretty quickly when I complained.

When I got home I noticed some chips in the paint on the doors and a new dent, the interior is pretty filthy and there are metal filings on the shifter and carpet (I asked for the old lock and it looks like they drilled out a rivet or something to remove it), there are grease stains on the passenger seat, bread crumbs everywhere and a piece of deli meat on the passenger seat, scratches/gouges on the interior door panel...the list goes on...oh, and naturally a humongous seagull shit on the windshield that they smeared with the wiper blades and left there for me. I'm going to go through the truck tonight and check everything, sleep on it, and give corporate a call tomorrow. I'm done talking to the service reps there. I just wish I wrote down the mileage before I left my truck with them...

 

Me thinks you should post the dealer's name up for all to see.