Buyer Beware: KTJO 4X4 Driver's Side Grab Handles w/ A Pillars, HUD, and Bowl Lights

Of course. With her it's always someone else's fault.

It's not her fault she can't respond to everyone timely, it's her employer's fault for making her work a full-time job.

It's not her fault pre-orders took so long to ship out, you guys should have been on top of it and paid your shipping fees.

It's not her fault the wrong bolt covers were sent, it's her vendor.

It's not her fault the wrong sized hardware was sent, it's her vendor.

Nothing is her fault because as she says, "I'm doing this for the community."

 

I got my email last night finally. No responses to any of my actual inquiries.

 

If you want her to talk to you, you gotta text her during working hours.

Don’t know why, just do.

 

From what I gather, Katie has a full-time job and KJTO 4x4 is currently a part-time operation. That huge shipment must be overwhelming especially with the cover mix up which means each package must be opened to check.

While I don't agree with new orders being shipped before those of us who preordered I think we should cut her some slack. We've waited this long what's an additional couple of weeks gonna matter.

 

You forgot, it's not her fault you signed up for a kickstarter, but expected it to be turnkey plug-n-play.

 

That’s what I said all last yr for 2020 across the board… good thing we can finally start saying 2020 won

 

if my pain threshold was a bit higher I might agree with you. It’s not the wait. Anyone can wait, if you know the whys and what fors, provided it’s fair. Hey, we waited a whole year with no complaint, proving it can be done. No, it’s not the additional couple of weeks, It’s the jumbled, disjointed communication about what is happening (and, maybe the FBN method of shipping) that is the problem.

For a crystal clear understanding of the situation, check out this parable by @whatstcp , Pg 94, post #1876.

 

If you got the wrong clip nut with your order like I did, you can pick up a box of 6 from O’rileys for under $5.00. The part number is

$5 961-320D DORMAN Clip Nut

961-320D. They are the self centering type.

 

My 93 pickup had 2 of these. I used to enjoy grabbing both of them while driving and yelling "Oh Jesus!" Mostly for the benefit of my gf.

 

Just my $.02, and I have no skin in this game. But looking at it from a similar “vendor” prospective, I have been in this situation. Errors happen, but it’s how you address it that matters even more. In my case, if it’s a specialty part that I have no control over... then yes unfortunately there’s no other option then to wait for your factory to deliver the correct item. However, in this case it seems like a simple M6 fairing clip would solve the issue which is readily available- no need to wait for “Toyota of China”. I’d suck up the extra costs, buy them here in the US and make everyone whole. Hash out the replacements with your vendor later. Because once CNY hits all bets are off for a ~month. But that’s just me..

 

These look alot better quality then the ones she provided. I picked mine up from Fastenal before I received the handle in anticipation it would have the wrong one included but it was correct. I still ised the Fastenal one since it was similar to the one at O’Reillys.

 

And thats why YOUR customer service is TOP NOTCH! You take care of your customers and make it right EVERY TIME, even if it is affecting your profit margins. Thats why i will always continue to support your business!

KTJO cant even take the loss on a $.40 nut.

 

It's not a problem at all... IF/WHEN SHE COMMUNICATES.
It's the lack of communication that separates the bad vendors from the good.

 

This is ridiculous. Send it with the wrong nut and a $1 stripper bill and “sorry” written on a post-it note. We will be fine. We can figure it out. Everyone can figure it out. And we can sniff the dollar. It’s FINE.

Justsenditnow.

 

Yes I read your post about Fastenal option and was headed there but needed washer fluid so I stopped in at the parts store and came across their’s. The one I received was too large and flimsy as previous described. My second handle order was complete however I will be using the self centering one on the second installation.

 

Similar to my classmate from HS, he went to HPU, met his GF there, and they now live in Las Vegas.

Personally, I love cold winters.
Here, nothing changes. Like a seasonal standstill.
Being so close to the equator, it is 365 days of tropical. It never drops, and never goes higher. Even the sunrises and sunsets only deviate by an hour or so throughout the year.

Before COVID, i used to fly to all of Asia, since everything is only about a 3 hour flight away. Was great flying to Japan for the weekends then coming back on Monday for work.

 

Has anyone requested and received a refund?

 

One person did

 

I’m the opposite on cold winters and loved the yr round summer temps with a few months of the rainy season as winter. It’s more humid where I’m at now than I ever remember HI, summers are brutal now. Missing extra daylight now you bring that up- getting dark at 4:45 blows, can’t get anything done.

damn weekend trips to Japan sounds amazing! That’s pretty sweet being able to do that, hopefully you’ll get back to that. Do you do the whole tourist thing or