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Called Toyota To Complain (TSB)

Discussion in '2nd Gen. Tacomas (2005-2015)' started by punkassprettyboy, Jan 26, 2010.

  1. Jan 26, 2010 at 10:15 AM
    #1
    punkassprettyboy

    punkassprettyboy [OP] President

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    tints, led interior lights, debadged, security system w/ auto start, 2 800w 10" woofers, rain guards and tow package so far.....
    i know theres been alot of posts regarding some TSBs. i just got off the phone w/ toyota (1800-331-4331) to submit a complaint regarding problems ive had with my 2010 tacoma ac 4.0 trd sport. first complaint-hesitant tranny while making slow turns..second complaint-rear leaf spring technical service bulletin aka the "harsh" ride..and third-possible faulty radio (cuts in and out while acceleration). toyota extremely helpful customer service! they emailed a complaint report to the stealership where i purchased from in 10/09 and in 1-3 business days dealership will be calling back. ill deff. keep you guys posted regarding the soon to be fixes! >fingers crossed<
     
  2. Jan 26, 2010 at 1:55 PM
    #2
    HondaGM

    HondaGM Roll Tide

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    good luck
     
  3. Jan 26, 2010 at 1:57 PM
    #3
    jhodge83

    jhodge83 Any dog under 50# is a cat and cats are useless... Moderator

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    wat?
    both are tsb's....why not go straight to the dealer to begin with? many including myself have had the tranny tsb done and many others have had their cd player replaced b/c of the shutting off w/o going through toyo hq
     
  4. Jan 26, 2010 at 2:35 PM
    #4
    ksj

    ksj Well-Known Member

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    Waiting to see what happens. I wonder if this isn't the way to get a dealer to do the work, assuming you meet the criteria for whatever TSB.

    I think dealers rely on customers not knowing about the TSB's, and routinely deny them, but I wonder if that's the case when they get it from Toyota rather than the customer. That would leave them needing to explain to Toyota as well as you.
     
  5. Jan 26, 2010 at 2:53 PM
    #5
    Yuma Taco

    Yuma Taco Well-Known Member

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    I had 3 TSB's done on my 09 by only going in and stating I had that problems and would they please check them out.
    Less then an hour later I was informed that Yes I had issues, (with the truck :p ) and that they had the parts in stock, and I could pick the truck up later that day.
    No calls, no problems. My dealer was looking out for me and them.

    Yuma Taco,
     
  6. Jan 26, 2010 at 3:01 PM
    #6
    Brunes

    Brunes abides.

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    Yeah...Going straight to corporate was overkill if you haven't even talked to the dealership yet.
    Well informed approach to the dealership has gotten me better results than "they should call you in 1-3 business days".

    Be sure to update us!!
     
  7. Jan 26, 2010 at 3:11 PM
    #7
    WilsonTheDog

    WilsonTheDog Kylie's dad

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    Because sometimes you end up in the situation I'm in where the dealership finds nothing wrong. That's why you call Toyota corporate first to get a case # and THEN bring it in. My dealership, like many I've dealt with from other brands, is worthless.
     
  8. Jan 26, 2010 at 4:41 PM
    #8
    jhodge83

    jhodge83 Any dog under 50# is a cat and cats are useless... Moderator

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    wat?

    most people on here go dealer first, then call coporate if the dealr is being a dick. hell, a dealer may be a dick after going over their heads. one of the things they ask is if u have taken it in. take it down to gene reed in charleston and u wont have a prob :D
     
  9. Jan 26, 2010 at 5:28 PM
    #9
    Gene563

    Gene563 Well-Known Member

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    TRD catback exhaust, Undercover hard tonneau, Vent visors, Husky liners, customized seat covers, front license plate bracket, rear suspension TSB, Eibach springs w 5100s@0, & General Grabber AT2 (265.70.17).
    I'm going through this process myself. The last time in for an oil change, I brought up the "harsh ride" phrase complaining that I bottom out with no load and sagging with a trailer. They stated the suspension is "functioning as designed". I am waiting to bring it in again, same scenario, and depending on their reply, may call Toyota HQ.

    I wasn't going to present my knowledge of the TSB to the dealer, but maybe I should.?
     
  10. Jan 26, 2010 at 8:44 PM
    #10
    jhodge83

    jhodge83 Any dog under 50# is a cat and cats are useless... Moderator

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    wat?
    i'd go in there w/ TSB in hand
     
  11. Jan 26, 2010 at 8:50 PM
    #11
    WilsonTheDog

    WilsonTheDog Kylie's dad

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    Gene, they tell you to bring it back with weight in the bed? They told me that; I still haven't brought it back and the TSB is being done. Call corporate. The fact is, the TSB clearly states "based on customer complaint" so you complained, they should do it. End of story.

    Been there, done that. I don't play anymore. My time is worth too much to bother messing around with some dumbass at Sparks Toyota's service counter. It's being handled correctly now.
     
  12. Jan 26, 2010 at 8:52 PM
    #12
    jhodge83

    jhodge83 Any dog under 50# is a cat and cats are useless... Moderator

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    wat?
    i didnt go there for the suspension tsb as i have no stock suspension....but i got my tranny tsb there w/o a hesitation. even wheni went to the shithole of RHT in fayettenam w/ the 07, i rode aroundw/ a tech for like 5 mins w/ nothing in the bed and he ordered the parts when we got back
     
  13. Jan 26, 2010 at 9:10 PM
    #13
    dexterdog

    dexterdog My pee parts itch

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    When they "get it" from Toyota they know they will be reimbursed for the work.
     
  14. Jan 27, 2010 at 5:36 AM
    #14
    punkassprettyboy

    punkassprettyboy [OP] President

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    tints, led interior lights, debadged, security system w/ auto start, 2 800w 10" woofers, rain guards and tow package so far.....
    alright so i spoke w/ toyota yesterday about 13:00 whom emailed a complaint report directly to the dealership where i purchased my 10 tacoma, and in about 30 minutes, received a call from the dealership whom recommended to bring it in right away. brought it in at 16:30..they close at 17:00 so i left my keys, filled out a complaint report and spoke w/ the customer service manager and asked if he received the email from toyota corporate, which he was unaware of, supposedly because his "internet hasnt worked in months" (shady), but he would call me today 1/27 after they figure out whats wrong w/ the tranny, radio (which is the least of my concerns), and rear leaf springs....more to come!
     
  15. Jan 27, 2010 at 5:39 AM
    #15
    jdavis92

    jdavis92 Well-Known Member

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    I have an 05 Tacoma SR5. Is there an easy place to find all TSB's related to my truck?

    Thanks

    Jeff in Flagstaff
     
  16. Jan 30, 2010 at 8:39 PM
    #16
    Blacoma

    Blacoma Well-Known Member

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    Took a copy of the Trans. TSB in with me when I had my oil changed and was told I should wait till the truck learns my driving habits. Asked how long that is. He said 10000-15000 miles!! Next step may be corporate!
     
  17. Jan 30, 2010 at 8:45 PM
    #17
    ksj

    ksj Well-Known Member

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    Yes, well rumor has it that they get dinged by corporate for excessive warranty repairs, which this falls under. I think you're right though, if it goes that route how can corporate complain...
     
  18. Jan 31, 2010 at 7:48 AM
    #18
    dexterdog

    dexterdog My pee parts itch

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    Yes there is for a nominal fee that is a Toyota site but since your truck is an '05 you're past the 3 year/36,000 mile warranty to qualify for most procedures unless it is powertrain related for which you may still qualify.

    The site I used is https://techinfo.toyota.com/techInf...Oc%3d&TARGET=$SM$https://techinfo.toyota.com/
     
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