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Canadapartsonline.com

Discussion in 'Vendor Reviews' started by SlimDigg, Sep 17, 2010.

  1. Sep 17, 2010 at 4:27 PM
    #1
    SlimDigg

    SlimDigg [OP] Resident MMA Fanatic

    Joined:
    Sep 1, 2010
    Member:
    #42613
    Messages:
    1,436
    Gender:
    Male
    Calgary, AB
    Vehicle:
    2001 TRD Double Cab Limited 4x4
    OME 881, Bilstein 5100, Icon AAL, Wheelers Anti-Sway kit, aFe Pro Dry-S Air Filter, Deck Plate Mod, Rear Diff Breather Mod, GE Nighthawk Platinum headlights, Wet Okole Seat Covers, Husky Liners. LED Tail Lights
    Ordered an aFe pro dry-s air filter from this site. I thought all had gone well until I received a phone call today from a wierd number claming to be canadapartsonline.com. She wanted my credit card number, I said i'd phone them back because how do I really know who she is? Called them but the business hours had expired so I tried this:

    (I am Kelly, Ken is canadapartsonline.com)

    [​IMG]Systemken has joined this session!
    4:04:45 PM [​IMG]System
    Connected with ken
    4:04:55 PM [​IMG]ken
    Welcome to Live Help! How can I assist you today?
    4:05:17 PM [​IMG]kelly
    well i placed an order yesterday, and today i received a phone call saying my credit card number was wrong
    4:05:42 PM [​IMG]kelly
    i told the lady, i would prefer to call you guys instead in case it was fraud
    4:06:01 PM [​IMG]ken
    May I know your Order # ?
    4:06:19 PM [​IMG]kelly
    8891368
    4:07:27 PM [​IMG]ken
    Kelly McCaig ?
    4:07:32 PM [​IMG]kelly
    yes
    4:07:35 PM [​IMG]ken
    Status: Declined
    4:07:45 PM [​IMG]ken
    Air Filter Toyota Tacoma AFE
    4:07:53 PM [​IMG]kelly
    the lady gave me the last 4 digits of what she had and it was way off, and she said the number was only 11 digits long.
    4:08:27 PM [​IMG]ken
    Since, you are using the International Debit/Credit card
    4:08:50 PM [​IMG]ken
    Please "SCAN" a lightened and enlarged copy of BOTH sides of your credit card with a valid picture ID (driver license) to jnixon@usautoparts.com So as to process your order at the earliest
    4:08:55 PM [​IMG]ken
    Indicate the order number on the subject line of your email.
    4:09:12 PM [​IMG]kelly
    what
    4:09:12 PM [​IMG]kelly
    no
    4:09:24 PM [​IMG]kelly
    cancel my order please
    4:09:43 PM [​IMG]ken
    Okay
    4:09:45 PM [​IMG]kelly
    in 10 years of doing business on the internet, ive enevr had to do this
    4:10:17 PM [​IMG]ken
    Okay
    4:10:18 PM [​IMG]kelly
    please send me an email confirming the cancellation of order 8891368
    4:10:45 PM [​IMG]ken
    I updated from our Side
    4:11:10 PM [​IMG]ken
    You will receive the E mail For cancellation
    4:12:05 PM [​IMG]kelly
    thank you sir
    4:12:40 PM [​IMG]System
    ken has left this session!
    4:12:40 PM [​IMG]System
    The session has ended!

    In short: Too sketchy for me, would never do business there.
     
  2. Sep 17, 2010 at 4:52 PM
    #2
    SlimDigg

    SlimDigg [OP] Resident MMA Fanatic

    Joined:
    Sep 1, 2010
    Member:
    #42613
    Messages:
    1,436
    Gender:
    Male
    Calgary, AB
    Vehicle:
    2001 TRD Double Cab Limited 4x4
    OME 881, Bilstein 5100, Icon AAL, Wheelers Anti-Sway kit, aFe Pro Dry-S Air Filter, Deck Plate Mod, Rear Diff Breather Mod, GE Nighthawk Platinum headlights, Wet Okole Seat Covers, Husky Liners. LED Tail Lights
    Didn't get my email so I got antsy.

    [​IMG]SystemBritto has joined this session!
    4:30:55 PM [​IMG]System
    Connected with Britto
    4:31:00 PM [​IMG]Britto
    Hi this is Britto. Welcome to Live Help! How can I assist you today?
    4:31:28 PM [​IMG]kelly
    was wanting to know the status of order 8891368
    4:32:30 PM [​IMG]Britto
    Please allow me to look into the information for you. Would you mind holding a moment?
    4:32:41 PM [​IMG]kelly
    no go ahead
    4:35:35 PM [​IMG]kelly
    hello
    4:36:15 PM [​IMG]Britto
    as per your request the order had been canceled Kelly
    4:36:27 PM [​IMG]kelly
    perfect
    4:36:35 PM [​IMG]Britto
    Is there any other concern that I can help you with today?
    4:36:38 PM [​IMG]kelly
    i just hadnt received my cancellation email
    4:36:55 PM [​IMG]Britto
    fine Kelly
    4:42:57 PM [​IMG]kelly
    fine as in what, you are going to send me one?
    4:43:11 PM [​IMG]Britto
    no
    4:43:16 PM [​IMG]Britto
    Is there any other concern that I can help you with today?
    4:43:33 PM [​IMG]kelly
    what do you mean no
    4:43:38 PM [​IMG]kelly
    no cancellation email?
    4:45:06 PM [​IMG]Britto
    have this session id as reference 2171197
    4:45:41 PM [​IMG]kelly
    wow.
    4:46:23 PM [​IMG]kelly
    You can send me an email saying i bought something, but cant send me one saying I cancelled an order
    4:48:37 PM [​IMG]kelly
    Hello?
    4:48:56 PM [​IMG]Britto
    I will update the billing department regarding this
    4:49:06 PM [​IMG]Britto
    You will receive the updates in your email soon
    4:50:22 PM [​IMG]kelly
    ok perfect
    4:50:26 PM [​IMG]kelly
    thank you
    4:50:36 PM [​IMG]Britto
    You are most welcome.
    4:50:47 PM [​IMG]kelly
    that is all
    4:51:31 PM [​IMG]System
    Britto has left this session!
    4:51:31 PM [​IMG]System
    The session has ended!
     
  3. Feb 7, 2012 at 12:43 PM
    #3
    PontiacG00

    PontiacG00 New Member

    Joined:
    Feb 7, 2012
    Member:
    #72319
    Messages:
    1
    Gender:
    Male
    Stay away from them. I got ripped off. They are not even Canadian, sent me wrong part, now it is my responsibility to return and pay all shipping fees and border duties. Total false advertising. Glad you didn't give them your card.
     
  4. Feb 7, 2012 at 12:46 PM
    #4
    Konaborne

    Konaborne Pineapples on pizza Hawaiian does not it make.

    Joined:
    Nov 21, 2010
    Member:
    #46536
    Messages:
    31,861
    Gender:
    Male
    First Name:
    Cody
    Kealakekua, Hawaii
    Vehicle:
    Lifted 00 TRD Off-Road
    fox extended travel remote resivoir coilovers, 14" eibach 600lb coils, All Pro tubular chromoly 1" uniball upper control arms, All Pro expedition leaf packs, 10" bilstein 5150 piggyback reservoir shocks 265/75r16 Goodyear wrangler MT/R kevlars wrapped around 16" Helo 791 gloss black, Mini H1 retrofits with 6000k bulbs, 18" magnaflow w/custom exhaust reroute various decals, Sockmonkey retro hood stripes
    canadapartsonline has their workers emails as "Usautoparts"?
     
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