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Canon 5D Mirror Recall

Discussion in 'Photography' started by Bmxcast00, Apr 18, 2011.

  1. Apr 18, 2011 at 12:57 AM
    #1
    Bmxcast00

    Bmxcast00 [OP] Well-Known Member

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    Has anyone here sent in their Canon 5D mk 1 for the mirror reinforcement service?

    Just purchased a used body from a %100 positive feedback seller on ebay. And now, 30 frames into my possession, the mirror has detached. I would like to believe the seller had no prior knowledge of this. But the thought is still lingering that she sold it because she didn’t want to deal with a loose mirror flopping around inside a $1,000 camera.

    Is there any fees for this mirror reinforcement service?

    How long should I expect to be without a camera?

    I’m sure these questions will be answered tomorrow when I call Canon. But was wondering how the experience is from a consumer’s point of view.
     
  2. Apr 18, 2011 at 1:49 AM
    #2
    Highland Logan

    Highland Logan UBIQUE

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    No experience with this, but your news posting link did say free of charge. But with any recall, I would think you'll be without it for a short time.

    Frank
     
  3. Apr 18, 2011 at 9:16 AM
    #3
    Bmxcast00

    Bmxcast00 [OP] Well-Known Member

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    Thanks Frank. I'm calling them in a few so hopefully both you and the article are correct.
     
  4. Apr 18, 2011 at 9:19 AM
    #4
    steve o 77

    steve o 77 braaap

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    Every time I've called Canon they have been really helpful and knowledgeable. Im sure they'll take care of you.
     
  5. Apr 18, 2011 at 10:36 AM
    #5
    Bmxcast00

    Bmxcast00 [OP] Well-Known Member

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    Just talked to a very helpful canon employee. I should be expecting an email with a return label and she said the whole process should take 10 business days after they receive the camera in Irvine, CA. Totally free.

    If you or know anyone that has a canon 5D I suggest you take full advantage of this service and cleaning.
     
  6. Apr 18, 2011 at 1:59 PM
    #6
    Highland Logan

    Highland Logan UBIQUE

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    Glad that worked out for you. Free is always the right price, and 10 days is a pretty good turn-around for recall/warranty work.

    Frank
     
  7. Apr 18, 2011 at 7:41 PM
    #7
    mikesdoublecab

    mikesdoublecab LT Chase Truck

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    10 business days is too long for me... i would rather pay at Samys for their 2 day turnaround...

    i have never heard about the recall and so far i have been lucky with my 5D body...

    gives me an excuse now though to buy another body... hehehe
     
  8. Apr 19, 2011 at 9:34 AM
    #8
    ocabj

    ocabj Well-Known Member

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    That recall dates to Q1 2009. It's kind of irresponsible for anyone with a 5D to not have sent in their camera two years ago.
     
  9. Apr 19, 2011 at 9:46 AM
    #9
    Bmxcast00

    Bmxcast00 [OP] Well-Known Member

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    As stated above, I just purchased the camera body so I didn't have it 2 years ago. Original owner maybe didn't get the emails or notifications.
    But luckily it's getting fixed and cleaned now.
     
  10. Apr 19, 2011 at 9:48 AM
    #10
    ocabj

    ocabj Well-Known Member

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    Wasn't implying it was your fault. I'm implying it's the fault of the original owner. I guess it's feasible that the owner never got a notification. There are casual consumers who do buy upper tier dSLR cameras and don't bother with maintenance.
     
  11. Apr 22, 2011 at 6:57 PM
    #11
    Bmxcast00

    Bmxcast00 [OP] Well-Known Member

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    The "Canon Happy Train" just got derailed by a $308 fee to replace the shutter because it had 95,000ish actuations and the shutter is rated at 100,000. So they say in order to replace the mirror they have to replace the shutter. Major bummer
     
  12. Apr 22, 2011 at 7:38 PM
    #12
    mikesdoublecab

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    $300 is a drop in the bucket for a camera that is a great workhorse when it's up and running again...

    i'll give you $500 for it as-is

    :devil::devil::devil:
     
  13. Apr 22, 2011 at 8:12 PM
    #13
    Bmxcast00

    Bmxcast00 [OP] Well-Known Member

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    Haha sorry, no can do dude
     
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