CarID.com

If you are thinking about getting anything from CarID...don't. I ordered LED lights to replace my vanity lights and ordered Vehicle Fit Specific bulbs and they do not fit. When I processed the return, they began asking me questions about tool marks, intallation marks, whether or not they were ever used, if I had the original packaging blah blah blah...

I kept telling them it didn't fit...he kept asking questions like I was lying. Then he said I could return them, but the return fee and shipping fee would be deducted from my refund. It would have COST me money to return!!!

 

Elliot Kings[11:17 AM] Welcome, Glen! How may I assist you today?

Glen[11:17 AM] I submitted a return request on Monday and have not seen anything from you guys yet.

Elliot Kings[11:18 AM] I am really sorry for the inconvenience that you have faced.
Could you please hold for 7-8 minutes while I am checking this for you?

Glen[11:18 AM] Sure

Elliot Kings[11:24 AM] Thank you for holding!


Please advise on your VIN

Glen[11:25 AM] Why do you need my VIN? its a 2018 Toyota Tacoma dbl cab OR

Elliot Kings[11:25 AM] Could you please confirm that the part is new and has never been used? Please note that the item must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). We will accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery.

Glen[11:25 AM] Yes its unused. It didn't fit.

Elliot Kings[11:27 AM] Do you still have the box?

Glen[11:27 AM] Yes

Elliot Kings[11:27 AM] Please confirm that the item does not have the installation marks

Glen[11:27 AM] IT DID NOT FIT!

Elliot Kings[11:27 AM]

In order to further assist you with your issue, we are kindly asking for the following information to be sent to support@carid.com:


- The photos that clearly show the problem.

- VIN # of your vehicle so we can confirm the exact model & options of your vehicle.

- The picture of the part number from all possible locations: ex. inside/outside of the box, on the product itself.


Glen[11:29 AM] You know what, I will just deal with another company. This is a pain in the ass for a product that was not installed because it didn't fit. I will be sure to tell everyone on Tacomaworld.com to no longer deal with you.

Elliot Kings[11:29 AM] I understand that this request can be of an inconvenience and therefore want to reassure you that this will greatly help us resolve the issue.

Elliot Kings[11:29 AM] I want to apologize for the experience you have had getting. It is not our usual standard and I understand how frustrating this must be.

Elliot Kings[11:29 AM] We just need to understand what caused the issue

Glen[11:30 AM] IT. DOES. NOT. FIT!

Elliot Kings[11:32 AM] It should fit. Thus, the information requested above is needed. Otherwise, the $7 return fees and $5.80

initial shipping will deducted from the refund

Elliot Kings[11:33 AM] Glen?

Glen[11:34 AM] Forget it! I am not gfoingt o pay a return fee for a product that was a SPECIFIC FIT

Elliot Kings[11:37 AM] I'm really sorry your experience was not what you expected.

Elliot Kings[11:38 AM] It has to fit perfectly. Hence, we will need to look further

Glen[11:38 AM] So am I.

System[11:38 AM] Chat session ended

 

1. He asked you about the marks, your answer should have been “no” not “it did not fit”

2. You did not provide them with any photos.

3. You shouldnt throw out TW like some kind of scape goat. Were not a bunch of people with pitchforks ready to jump on any company that you're having a hard time communicating with.

You should have just provided photos as requested, provided straight answers to basic questions, and be a bit more kinder.

 

Its a fucking bulb, not an entire light kit!!

 

Then why is it such a big deal?

 

It wasn't until he made me feel like a felon for trying to return it! I can understand his position to a point. But when I said it didn't fit, then that should have been the end of it. It's a bulb. It can ONLY go in one way. I should not have to take pictures of the packaging, the install attempt or anything else.

 

We're not? Dammit!

OP you kind of went 0 to Crazed Customer a little too soon. Returns can be a pain but you still have to play their game.

 

Made you feel like a felon? For asking questions? All he did was ask for some pictures and basic info and you flipped out, over a bulb...

 

And I feel I can leverage the TW site. Not because we "are a bunch of people with pitchforks ready to jump on any company that you're having a hard time communicating with", but because we are a LARGE group of people that want to spend money wisely and would not spend money in a company like that. It's a common practice.

 

Whats a common practice? Referencing the internet?

 

Referencing a large base of people that may or may not want to spend their money based on the experiences of others.

 

I would not have had an issue if it was something a little bigger than a bulb. I purchased headlight housing from them for a car a few years ago and would have had no problem complying with his request for those because it may have been a fitmint issue, or abuse or what ever, but in this case, like I said, its a bulb...only one way to install it.

 

It doesn't work like that bud.

 

This is outside the experiences I have had for returns. Well, if nothing else, OP has educated us that CARID.com has a 1990's return protocol. I don't shop there and doubtful I ever will. Thanks for sharing OP.

 

I pretty much built my whole lexus off of carid haha, I never had issues with fitments or customer support.

 

I never did either, but I never tried to replace the vanity bulbs either...lol