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Check your complementary oil changes

Discussion in '3rd Gen. Tacomas (2016+)' started by Arries289, May 15, 2019 at 8:49 AM.

  1. May 15, 2019 at 6:14 PM
    #21
    FritoBandito

    FritoBandito Well-Known Member

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    I do my own maintenance and don’t trust my dealer to do anything. The few times I’ve been in my dealers waiting room I’ve witnessed first hand service writers convincing customers they need all sorts of maintenance work on their vehicles. The service writers at my dealer are paid commissions and for that fact alone I don’t take their advice and encourage others to do the same. If someone is suggesting you need to pay for maintenance, ask if they’re working on commission. If they say yes, be very skeptical.
     
  2. May 15, 2019 at 6:23 PM
    #22
    tonykarter

    tonykarter Crappie Savant

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    Wow. NEVER go to that dealer again. For anything. People can be vindictive and back biting. They work in every profession, including the service writer's desk and service bays at your dealership. Once you prove them wrong or catch them cutting corners you have provided them with all they need to have it in for you in the future. It is sad that in doing your due diligence in checking their works you are summarily shitting in your own hat with the dealership, but that is because of the quality of their character, not yours. NEVER ever give a person at a dealership the opportunity to get a second chance to get even with you. That is just part of good risk management. Go elsewhere and start anew. Better yet, do your own. Nobody is going to take care of it like you will.
     
    Sclarpepplar and jmneill like this.
  3. May 15, 2019 at 6:27 PM
    #23
    Sclarpepplar

    Sclarpepplar Well-Known Member

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    He didn't have an issue either. Other than the fact that he checked his filter. Not doing so, and having it replaced next time wouldn't lead to an "issue" anyways. So no one would know in theory.

    Maybe your trusted dealer has done the same, maybe they haven't. The best thing to do is simply check before/after if at all possible.
     
  4. May 15, 2019 at 6:28 PM
    #24
    jmneill

    jmneill Well-Known Member

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    ^ X2

    To condense, it's the fuck me once proverb..
     
  5. May 15, 2019 at 6:30 PM
    #25
    tonykarter

    tonykarter Crappie Savant

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    You sir are a scholar and a gentleman. I think I am just going to do my own. Got ~2K on mine. Been changing oil almost 50 years. Oil and a filter isn't that much, not when considering all of the dealer service horror stories I've read on here. Dealers are like the healthcare industry and Big Pharma: We are nothing more than potential cash streams to them.
     
    Last edited: May 15, 2019 at 6:36 PM
    jmneill likes this.
  6. May 15, 2019 at 6:56 PM
    #26
    ndoldman59

    ndoldman59 Well-Known Member

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    Having been "trained" and certified by Chrysler as a lub tech and done many cars before and after training I always treated consumers cars like my own. Back in my teens and for a couple year break from building trades supplier production. The dealer I worked for stressed that we were expected to use vehicle specific filters on its dealers brands and generic on all other cars. We had a few bad moments but mostly good history. Mostly from new hires. It was policy that things not checked not done , check and not done = liability All new cars get a PDI and sometimes those are poorly done also, do to paid time. The person to watch is the svs writer if on commission, most places sell products for different flushes that can really add to costs. Find a shop you can trust if don't do your own service. Always save receipts from your work because any warranty issues may need documentation.
     
  7. May 15, 2019 at 7:02 PM
    #27
    Arries289

    Arries289 [OP] Yo!

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    Yeah, the oil was definitely changed. I actually do all my own oil changes and mechanical work and always have. I rarely go to the dealership. I did the initial change at 5500 miles. The ONLY reason I had them do an oil change was it was free and I was there for the millimeter wave recall and had a couple other issues I wanted documented (I have some diff whine, seeping diff, etc.). I am still waiting for that call back...lol. We will see what tomorrow brings.
     
    Chew likes this.
  8. May 15, 2019 at 7:04 PM
    #28
    Bishop84

    Bishop84 Well-Known Member

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    You sure it wasn't a 5000 mile check? They are no longer oil changes, just checks.
     
  9. May 15, 2019 at 7:07 PM
    #29
    Arries289

    Arries289 [OP] Yo!

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    Nah, my truck has 11K on it. They were doing the 10k maintenance. The receipt shows that.
     
  10. May 15, 2019 at 7:09 PM
    #30
    ndoldman59

    ndoldman59 Well-Known Member

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    Good point, 1st 5g tire rotation, 10000, is a tire rotation and oil /filter so you only get 2 free oil changes and 5 rotations
     
    Last edited: May 16, 2019 at 3:40 AM
  11. May 16, 2019 at 8:29 AM
    #31
    Arries289

    Arries289 [OP] Yo!

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    So, they reviewed footage and determined that the tech got pulled away by mgmt to do something else and 'forgot' to change the filter. They want to do another full oil change which I will let them do as I am back next week for another issue. The dealership is a very high visibility one and because this is the first time I have caught an error from them (and I don't see any similar complaints online), I will not name them. However, if catch something else, well lets just say you folks will know. This thread is really just a reminder to check any work you have done.
     
    BillsSR5 and Miami Chillin like this.
  12. May 16, 2019 at 8:33 AM
    #32
    thekidkaiser

    thekidkaiser Well-Known Member

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    Mechanic had a rough night
     
  13. May 16, 2019 at 8:33 AM
    #33
    BassAckwards

    BassAckwards formerly rjbiii

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    You get what you pay for. This was a free oil change, so quality of work will reflect that more than likely

    Save yourself the trouble and start doing the oil changes yourself. Gives you peace of mind knowing that everything was done right
     
    shakerhood likes this.
  14. May 16, 2019 at 8:36 AM
    #34
    thekidkaiser

    thekidkaiser Well-Known Member

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    I feel like the 10k replacement on the oil is pushing it a little.... It used to always be 5k replacement and it seems the intervals are just getting longer and longer. Leading to shorter engine life down the road?...
     
  15. May 16, 2019 at 8:38 AM
    #35
    Burro09

    Burro09 Well-Known Member

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    I have 2 friends which are toyota dealer techs at 2 different dealers.

    They say this is a normal occurance, specially on tacomas where the filter is a bit more PITA.

    Also when you think you are getting an alignment, all they really do is a "toe and go". Their words LOL...

    I am not using any of the "free" oil changes. I am doing them myself. My trucks stays away from dealers as much as possible.

    I dont blame them either. They say pay is horrible, especially flate rate stuff which is probabaly what these services are during the time period they give. (2 years?)

    Remeber the guy changing the oil is most likely a newbie.
     
  16. May 16, 2019 at 10:13 AM
    #36
    JC15Taco

    JC15Taco Well-Known Member

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    I also get complimentary oil changes on my 2nd Gen. I've always put an inconspicuous mark on the filter just for this reason. So far, the dealer has always changed the filter out....so, good on them in my case.
    Cheers, Jeff
     
  17. May 16, 2019 at 11:02 AM
    #37
    Arries289

    Arries289 [OP] Yo!

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    Yeah, you can't mark a 3rd GEN as the filter is internal - no way to look at it. But you could put some powder on the housing and look for fingerprints, etc...
     
  18. May 16, 2019 at 11:06 AM
    #38
    Mtn Mike

    Mtn Mike Well-Known Member

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    You're not alone. In 37K miles of prepaid maintenance, my dealer managed to strip two skid plate bolts, over-tighten the filter cap, and under-tighten the transfer case drain plug resulting in a visible leak.

    I'll do it myself from now on, thanks very much.
     
  19. May 16, 2019 at 11:07 AM
    #39
    Skydvrr

    Skydvrr Well-Known Member

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    It's not impossible, it's easy to not spill oil all over the housing. Plus what if they cleaned the housing and the dust is just from the drive home?
     
  20. May 16, 2019 at 11:13 AM
    #40
    briandock

    briandock Member

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    I currently trust my dealership, because they communicate what is actually happening/going to take place when I dropped off my truck. Also my family has been using the same dealership for years with no issues.

    You said this was the first service, like 5K service?

    If so, the service intervals are 10K for a oil change. So, they would be changing your oil... hence they wouldn't touch the filter.

    I'm not saying you're local dealership is great, or they shouldn't be questioned. My dealership told me what they were doing/going to be checking in my first service. Or maybe I'm the only one that payed attention?
     

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