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Coverking Neosupreme Black/charcoal covers

Discussion in 'Product Reviews' started by Stig, Jan 21, 2016.

  1. Jan 21, 2016 at 7:39 PM
    #1
    Stig

    Stig [OP] Resident smartass

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    Read to the bottom... Coverking has provided me with horrible customer service, a product that fell apart quickly on me and a 1-yr warranty that they dont seem to want to honor. Take that as you will.

    When I was trying to decide on seat covers, I didn't find many good reviews with pictures of the actual seat covers installed.

    I purchased these from Amazon and installed them as soon as they arrived.
    http://www.amazon.com/gp/product/B00D0E7IZI?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00

    They were on my '15 TRD OR with side airbags, without passenger fold flat seat, with driver lumbar.

    Just a side note, the fold flat seat covers will not fit a truck without it, I tried, since I found a set real cheap.

    Install was quick and easy. It is tight trying to pass the straps under the seat, they do provide a tool that would've been nice had I looked at it prior to jumping into it. There is a slot so you can push down the straps to grab it with your other hand.

    There are two straps that attach to the backside of the seat cover, you pass them between the upper and lower pieces of the seat, and then they connect under the seat to straps that are hanging from the front part of the seat. They are buckles and adjustable, I have heard that they might be a weak point if you over-tighten them so I'll be checking mine tomorrow.

    Pictures were taken maybe 14 hours after install, all creases from being packaged and shipped were gone. The colors match the interior well. The black is black although it looks washed out in the pictures. With a full set of these seat covers they would look like OEM seats.

    The headrest cover secures a bit goofy but it seems like it should be ok.

    The only complaint I have so far is the center of the upper part of the seat is floating an inch or two off the actual seat because it does not contour with the seat. At the top of the seat where the headrest indents a few inches into the seat, the seat cover is straight across the top and not form fitting. It isn't too noticeable, but would make it fit better if they contoured that correctly.

    The seats will take a decent beating so I'll update as they age and if any issues arise.

    0121161309_HDR_zpsf9kk1kww_bd2a117b5c80649f7f5f55beda81c331e8eda295.jpg

    0121161309_zpsupx6l7hj_0f8ce5f076a10c11458753a69013dc2f1ab61035.jpg

    0121161309a_zpsorx3h5nb_10d840d7f358ff453b81a2ebff6dc5521bb61a0a.jpg

    DSC_0201_zpsuqkzvxmh_d8ad7e6b2d21ac26ac8f33cd89566feefe3740d6.jpg

    DSC_0199_zps8k5hxt2w_335289408623ce1784cead1bb0b00e96cf20ece8.jpg
     
    Last edited: Aug 1, 2016
  2. Jan 21, 2016 at 8:19 PM
    #2
    Red Baron

    Red Baron Let's call it livabetes, no more die

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    Man exactly the type of review I was lookin for, thanks for biting the bullet for me.
     
    Stig [OP] likes this.
  3. Jan 23, 2016 at 6:01 PM
    #3
    Pigeon

    Pigeon Well-Known Member

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    no back seat? looks pretty silly. I have been looking for seat covers for my double cab and it seems the back seat is ignored alot.
    Really makes the seat covers stand out like a sore thumb, to have 2 different seats, if you ask me
     
  4. Jan 23, 2016 at 6:19 PM
    #4
    Stig

    Stig [OP] Resident smartass

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    Not looking to please anyone, just get the job done for what I need. If I could find someone to split a set of rears I would do it, but I doubt I'll have any luck since I only need the drivers side.
     
  5. Jan 29, 2016 at 7:20 AM
    #5
    UTVolyaker

    UTVolyaker Well-Known Member

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    I hope the stitching on your's are better than mine. I have some places where you can see the white thread already pulling through after 4 months of very normal use - I weigh 160. I called Coverking and they did say they are covered by warranty for one year, so sending them back on Monday. I do have to pay shipping to them and will be without them for a couple of weeks, but figured I'd get them fixed before they pull apart even more. Good luck -
     
  6. Jan 29, 2016 at 7:33 AM
    #6
    06TXED

    06TXED Well-Known Member

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    X2 same here I am just going to wait for my coverkings to self destruct then get Wet Okole next.
     
  7. Jan 29, 2016 at 7:39 AM
    #7
    UTVolyaker

    UTVolyaker Well-Known Member

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    I thought the same thing, but figured I can try to get fixed for the $20 shipping and ban any type of food or drinks in the passenger seat before they come back - really disappointed as my buddy's same Coverking set looks great after 2 years and he beats the crap out of them with kids and a dog. I'll try to remember to post up once they come back. But really disappointed.
     
  8. Mar 1, 2016 at 11:04 AM
    #8
    UTVolyaker

    UTVolyaker Well-Known Member

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    An update as I got my seat covers back from Cover King this past weekend. FWIW, from the time I sent them back to the time I got them back was about 2 weeks. It cost me $22 to ship and they paid for return shipping. They look much better, but there are still a couple of sections that don't look tight, so I guess time will tell. Was worth the $22 tough. The communication with Coverking through the process was excellent using the live chat. I very much doubt I would have gotten this good as service if I had sent back to AutoAnything or as quick as turn-around. Will my next set of seatcover be Coverking or Wet Oaklies? Don't know, but guessing I would lean to Wet Oaklies if the price is the same, even though I have read where some people aren't totally happy with them either. But if these hold up properly, they they were a good buy.
     
  9. Mar 1, 2016 at 2:51 PM
    #9
    Stig

    Stig [OP] Resident smartass

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    An update as far as customer service policies.

    I wanted to purchase half the back seat and contacted them, they said they could sell partial covers. The catch is ONLY if you purchased the originals from them. I only have half of my back seat installed which is why i only wanted half, and in my communication with them they understood what i needed, and that it was not to complete a separate set. And they still stood behind the "you didn't purchase the other set from us" policy.

    Mine were purchased from Amazon so i didn't have to wait the two weeks for them, so they pretty much told me i was out of luck.

    So.. I will not be purchasing from them again.
     
  10. Jul 7, 2016 at 8:29 AM
    #10
    Stig

    Stig [OP] Resident smartass

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    Updated review... after less than six months of normal use, the drivers side cover is showing signs of use.

    The covers themselves have slightly faded which I somewhat understand since the truck is always parked outside. But, what I am not thrilled about is the fact that the top part of the material is becoming un-attached to the bottom main layer of fabric. Leaving them looking pretty crappy and it'll only be a little while before the fabric tears.

    0704161444_zpsdsrzsylm_a764c5296b79831153820604e85c42b28c83f059.jpg
    0704161444a_zpsd7nm4lpz_2dd2d080a4a00e78e8a9b001f6ec0e7fc0b8283c.jpg

    I emailed them, so we'll see what they have to say.

    Another issue with them, is the neosupreme material is hot in the warm temperatures. Not hot like it'll burn you after sitting in the sun, but hot like it does not let your body breathe so you find yourself sweating where you touch the covers more than you would be without the covers on.
     
  11. Jul 7, 2016 at 9:34 AM
    #11
    Stig

    Stig [OP] Resident smartass

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    Email back from Coverking, cover is to be sent "to inspection for repair/rework"

    We'll see how it works out! I'll send it out today.
     
  12. Jul 23, 2016 at 6:26 PM
    #12
    Stig

    Stig [OP] Resident smartass

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    More UPDATES!

    Hadn't heard anything from Coverking, it seemed like I should've heard something back. Call them up and they say they never received the package, every package that arrives gets logged into their system as soon as it arrives so there is no way it could be there and lost.

    I sent it USPS Priority like I always do. I cleaned up the other day and the receipt with tracking info is more than likely gone. Call USPS and they cant help unless I have the tracking number. Great.

    Got home today and the USPS receipt is sitting on the file cabinet. Sweet, I can at least get the $50 insurance for them losing the seat cover. NOPE, package was delivered on the 12th, "Delivered, left with an individual"

    Time to give them a ring in the morning...
     
  13. Jul 24, 2016 at 11:13 AM
    #13
    Stig

    Stig [OP] Resident smartass

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    After 75 minutes on hold... I got sick of hearing "Please stay on the line for the next available representative"
     
  14. Jul 25, 2016 at 8:41 AM
    #14
    Stig

    Stig [OP] Resident smartass

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    Another update.

    Representative now doesn't see that return authorization number in the system that the guy on Friday did and says receiving can not find the seat cover. Told me to wait 24-48 hours so they can search for it and if they cannot find it, they will send a new one.
     
  15. Aug 1, 2016 at 9:06 PM
    #15
    Stig

    Stig [OP] Resident smartass

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    I can only recommend that you vote with your wallet and avoid Coverking... there are many other options out there, no reason to get a shitty product along with a warranty that they will not agree, and no customer service when they lose your item. BTW, the seat covers supposedly come with a 1-year warranty.

    I called on the 29th, was told that it was in the system, but physically lost somewhere. I heard an echo of "if we dont find it in 24-48 hours we will send a replacement." I made it clear that I had heard that many times before and provided him with a good shipping address and phone number and told him to make note that if anything was done, to contact me.

    August 1st, and nothing. Just filed a complaint with the BBB so that should get the issue resolved. Once complete I'll be leaving a business review for them with the BBB.
     
  16. Aug 2, 2016 at 3:59 PM
    #16
    Stig

    Stig [OP] Resident smartass

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    BBB complaint produced a phone call from Coverking in no time. Replacement should be shipped out shortly. Excuses for the past 'failed follow ups' were provided and it sounded like there was nothing in progress from the last representative who said a replacement would be shipped out.
     
  17. Aug 15, 2016 at 11:18 PM
    #17
    Stig

    Stig [OP] Resident smartass

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    I wish I was back with good news...

    Carol, the rep from CK who contacted me after getting the BBB complaint told me on the 2nd that a new one would be shipped out soon. On the 8th, she said it'd be shipped out that week, and I would get a tracking number as soon as it did (last week). Yeah... nothing but crickets. Wet Okole here I come!
     
  18. Oct 17, 2016 at 12:11 PM
    #18
    outlawtacoma

    outlawtacoma Well-Known Member

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    Man I was about to buy these... Not now.
     
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  19. Oct 25, 2016 at 6:36 AM
    #19
    Stig

    Stig [OP] Resident smartass

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    I did finally receive the replacements.. When they fail again I'll get some wet okole unless a GB comes up sooner.
     
  20. Oct 25, 2016 at 6:51 AM
    #20
    iK0NiK

    iK0NiK Insert custom title here.

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    Same here. After a 3-day camping trip I've finally seen the light that I need to get seat covers installed ASAP (had a near disaster with a biscuit and a dirty ass).

    I think I'll just hold out for the next Wet Okole group buy and get them instead. No sense in dropping $150+ on a set of inferior seat covers then have to drop another $250 on something decent.

    Thanks for the post and updates @aero3685 . I'm sure you saved quite a few people money and heartaches.
     
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