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Customer Service, GET OFF YOUR A$$???

Discussion in 'General Automotive' started by Dark Knight, May 29, 2009.

  1. May 29, 2009 at 8:44 AM
    #1
    Dark Knight

    Dark Knight [OP] East Bound and Down

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    Skyjacker Platinum Coilovers w/ 16" 750# King springs, Skyjacker rear leafs, FJ TRD SE wheels, 285/75/16 MTZ's, Piaa 520 Smr Driving Lights, Yakima Rack, Bestop Canopy, TRD Exhaust, TRD CAI, Kenwood DNX5120 Navi, Fog Light Mod, Driving Light Mod, BHLM, Scanguage II on Blendmount, TC uca's, ARB Heavy Duty air compressor, ARB Rear Locker, Shrockworks Rock Sliders, ARB Front Bumper, Relentless Fab Rear Bumper w/ custom bed protection, WARN M8000
    I know I'm not the only person who thinks customer service is important. Usually I'll just blow it off and tell myself, yea the parts will be here soon, but in this case I am kinda PISSED about the blatant disregard for customer service. other then the same sentence I have heard over and over (8-10 weeks) it seems there is no effort on their part to get off their ass and do anything.

    this is the response I got from the email i sent below. I have called and emailed before and they always say the same thing, its like they dont give a Fv[I<


    [FONT=&quot]Yes it is 8 – 10 weeks and they should be shipping In July.[/FONT]

    Kevin Barrett
    IT. / Sr. Sales Rep.
    ShrockWorks 4x4 Products
    www.ShrockWorks.com
    877-4-SHROCK (877-474-7625)

    Origional message:
    [FONT=&quot]From:[/FONT][FONT=&quot] ******
    Sent: Thursday, May 28, 2009 3:31 PM
    To: help@shrockworks.com
    Subject: order ***[/FONT]

    Afternoon,

    How about an update on order # ****, others have told me they were lucky enough to get their sliders in 6 weeks. Just want something a little more reassuring than “8-10 weeks is the norm”. I would love to hear “there in powder coat right now”, if it was true. :)

    Thanks have a great day,











    done ranting, just want my parts
     
  2. May 29, 2009 at 8:48 AM
    #2
    98tacoma27

    98tacoma27 :POOPCORN: Thor

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    8-10 weeks to make sliders? They should have a jig made up for these and be able to pop them out in 2 hours minimun. Then the powder coat would be more of a hold up. That's just assinine.
     
  3. May 29, 2009 at 8:50 AM
    #3
    DanGer

    DanGer Avatar approved by 98tacomav6

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    Man that sucks. Idk what has happened to some vendors these days. Makes me appreciate guys like Marv and Sonny (and many others) all the more.

    I can relate with Pop N Lock on the group buy.

    Also I like how you censored the order number in the subject, but not in the email :p
     
  4. May 29, 2009 at 8:52 AM
    #4
    Dark Knight

    Dark Knight [OP] East Bound and Down

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    Trail Limo
    Skyjacker Platinum Coilovers w/ 16" 750# King springs, Skyjacker rear leafs, FJ TRD SE wheels, 285/75/16 MTZ's, Piaa 520 Smr Driving Lights, Yakima Rack, Bestop Canopy, TRD Exhaust, TRD CAI, Kenwood DNX5120 Navi, Fog Light Mod, Driving Light Mod, BHLM, Scanguage II on Blendmount, TC uca's, ARB Heavy Duty air compressor, ARB Rear Locker, Shrockworks Rock Sliders, ARB Front Bumper, Relentless Fab Rear Bumper w/ custom bed protection, WARN M8000
    haa good catch, I guess i'm just used to my sales / customer service people bending over backwards trying to help our customers
     
  5. May 29, 2009 at 8:52 AM
    #5
    Brunes

    Brunes abides. Thor

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    Inside: Tint, Wet Okole 1/2 Piped Red/Black Covers, Black Weathertech Digital Fit Mats, URD Short Throw w/ TWM Weighted Knob, USA Spec iPod adapter. Outside: 4300K Retro w/ Angel Eyes and Red Shrouds, 5000K Blazer Fog Light Retrofit, Debadge, Bed Locking Handle, Satin Black Rims Performance: TRD/Steigmeier Blower w/ 2.7 Pulley. 668 Injectors and 320 LPH AEM Fuel pump. URD UCON and 7th Injector. DTLT Headers, URD Y-Pipe, Wicked Flow Muffler. Suspension: Both: OME Shocks Front: 886X's and TC UCAs Rear: Dakars Armor: Relentless Front Bumper Relentless High Clearance Rear w/ Tire/Rotopax Swing Out Relentless Front, Mid, and TCase skids BAMF Diff Skid Recovery and Spares: Fullsize Spare Tire 2x2 gal Rotopax 1x1 gal Rotopax 1x1 gal Water Rotopax Warn 9.5XP-S Winch Hi-Lift Extreme 60" Ironman Off-Road Recovery Kit Upcoming: ATO Gas Tank Skid and Sliders w/ kickout. ATO Shackle Flip Kit. Down the line: Front/Rear ARB Lockers w/ OBA. 4.56 Gears
    If that's all they make, and they don't have any huge orders (Ref the lead times for WO and Revenge Group Buys), and they have one person dedicated to building ONLY sliders, and they don't have any supply issues. Additionally- It'd be a a jig for each length for each tubing type and that's a fair bit of space. Any custom requests from any other orders would throw a kink in the works...

    Whole LOT of variables when it comes to custom producing stuff....They should know more or less where your sliders are...A better answer than yup 8-10 weeks would be a bit more reassuring.
     
  6. May 29, 2009 at 8:55 AM
    #6
    Dark Knight

    Dark Knight [OP] East Bound and Down

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    your exactly right brunes, all i'm looking for is a better answer
     
  7. May 29, 2009 at 8:56 AM
    #7
    98tacoma27

    98tacoma27 :POOPCORN: Thor

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    You can build an adjustable jig and referrence measurements for different lengths. It's just a simple set-up refinement and process enhancement.
     
  8. Jun 25, 2009 at 12:59 PM
    #8
    Dark Knight

    Dark Knight [OP] East Bound and Down

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    Skyjacker Platinum Coilovers w/ 16" 750# King springs, Skyjacker rear leafs, FJ TRD SE wheels, 285/75/16 MTZ's, Piaa 520 Smr Driving Lights, Yakima Rack, Bestop Canopy, TRD Exhaust, TRD CAI, Kenwood DNX5120 Navi, Fog Light Mod, Driving Light Mod, BHLM, Scanguage II on Blendmount, TC uca's, ARB Heavy Duty air compressor, ARB Rear Locker, Shrockworks Rock Sliders, ARB Front Bumper, Relentless Fab Rear Bumper w/ custom bed protection, WARN M8000
    up date**

    called last Wednesday to see about progress on my order. Kevin said "should be shipping second week of July."

    In the mean time I started looking at pictures and thinking, 90" of slider for my DC LB with only 2 supports........I want the third. So I called back today and casually asked if it was to late to add the supports to my order. Kevin says, "no its not to late, we can do that for you. Dont worry about the charge. We should have them out to you in 3-4 weeks."

    Ok, two weeks later than what he originally said last Wednesday, but If they were so smooth to say they had no problems adding the supports, I would probably not gotten them for another 4 weeks anyhow.

    All-in-all I'm a happy camper (at the moment) with 4 weeks out and 3rd supports for FREE!! :woot:
     
  9. Jun 25, 2009 at 2:06 PM
    #9
    johnecon2001

    johnecon2001 Well-Known Member

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    lol, remember when I made the thread asking which sliders I should get?

    Mine are welded onto my truck now, and you're still waiting :(
     
  10. Jun 25, 2009 at 4:41 PM
    #10
    Dark Knight

    Dark Knight [OP] East Bound and Down

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    haha [​IMG] dont remember that thread. What ones did you get?
     
  11. Jun 25, 2009 at 10:18 PM
    #11
    johnecon2001

    johnecon2001 Well-Known Member

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    Stubbs HD-SKO.
    Gonna go "test" them on Saturday
     
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