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DDM tuning customer service: Good or Bad?

Discussion in 'Lighting' started by jerretxx, Jul 13, 2012.

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DDM tuning: good or bad service?

Poll closed Aug 12, 2012.
  1. Great service

    0 vote(s)
    0.0%
  2. good service

    3 vote(s)
    33.3%
  3. Terrible service, Ill never use them again

    6 vote(s)
    66.7%
  1. Jul 13, 2012 at 7:49 PM
    #1
    jerretxx

    jerretxx [OP] Some do, others talk

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    Jerret
    North Carolina
    I bought a DDM tuning HID kit in september of 2011 and the wiring harness shorted out in april, I have been trying to get them to warranty the harness but I am having no luck. Has anyone else had any luck with DDM Tuning?

    I am unsatisfied with their customer service and I will never purchase anything from them, and I won't recommend them to anyone. I am trying one last time to get this harness warrantied, but I do not know if I will hear anything. Let me know if you have had any luck with them.

    If you don't mind, please comment if you vote terrible service.
     
  2. Jul 13, 2012 at 7:53 PM
    #2
    jerretxx

    jerretxx [OP] Some do, others talk

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    Jerret
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    I bought headlights and fog lights. haven't had an issue with fogs, but headlights didn't last long. the bulbs are good, ballast is good, I'm just not getting power to the ballast because of my harness
     
  3. Jul 13, 2012 at 10:56 PM
    #3
    JustinL

    JustinL Well-Known Member

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    Justin
    Newington, CT
    Vehicle:
    2009 TRD OffRoad DCSB Pyrite Mica
    2012 Conversion
    Their kits are a coin flip and the quality control from the manufacturer is seriously lacking. If you get a kit that didn't work right away they'll ship you whatever replacement parts are needed usually without question. Their customer service might be okay, but the product is nothing special.
     
  4. Jul 14, 2012 at 7:16 PM
    #4
    jerretxx

    jerretxx [OP] Some do, others talk

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    I have heard this from other people
     
  5. Jul 14, 2012 at 7:21 PM
    #5
    Davtopgun

    Davtopgun Weeeee mod time!

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    David
    Central Alabama
    Vehicle:
    2014 TRD Off-Road
    TacoAlaMode Custom grill, SCS Gunmetal F5's, Treadwright guard dogs, OME 3" Lift w/OME Dakars. LRUCA's. Allpro off-road plate rear bumper with high clearance hitch, SOS concepts bolt on rock sliders with top plate, Pelfreybuilt front plate bumper, rci skid plates.
    I purchased many sets of HID's from them at different times. One of the ballasts was DOA and wouldn't do anything. I called them, they answered right away and sent me a replacement fairly fast.

    I have been happy with their customer service, but it seems many others haven't had the same experience as me.
     
  6. Jul 14, 2012 at 7:23 PM
    #6
    TennesseeFan76

    TennesseeFan76 I intend to live forever. So far, so good.

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    Phill Goodfactor
    Georgia
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    2005 PreRunner DCLB
    3 inch lift, Debadged, 5% Tint, Custom Stereo, BHLM, Fog Light Mod, Sockmonkey Decals, OEM Bedmat, Plasti Dip Front Valence, Slims 6K HIDs (thanks goes to TheGloryFades), Hyper yellow fog lights, LED interior lights, Satoshi Grille with FJ Emblem, Pro Comp lights behind Satoshi, FatMat
    Damn. I hate seeing the poll results. I really want to buy their HID for my fogs. The price is right. I have Slim Cubby for my headlights with no issues. Just wanted to save some $$$. May not be worth it!
     
  7. Jul 14, 2012 at 7:25 PM
    #7
    jerretxx

    jerretxx [OP] Some do, others talk

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    Jerret
    North Carolina
    I have 5000k fogs and I haven't had one problem. I also have the fog light anytime mod so I use them more than my regular lights. My headlight harness hasnt been as lucky though.
     
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