1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

DDM tuning customer service: Good or Bad?

Discussion in 'Lighting' started by jerretxx, Jul 13, 2012.

?

DDM tuning: good or bad service?

Poll closed Aug 12, 2012.
  1. Great service

    0 vote(s)
    0.0%
  2. good service

    3 vote(s)
    33.3%
  3. Terrible service, Ill never use them again

    6 vote(s)
    66.7%
  1. Jul 13, 2012 at 7:49 PM
    #1
    jerretxx

    jerretxx [OP] Some do, others talk

    Joined:
    May 23, 2010
    Member:
    #37692
    Messages:
    2,137
    Gender:
    Male
    First Name:
    Jerret
    North Carolina
    I bought a DDM tuning HID kit in september of 2011 and the wiring harness shorted out in april, I have been trying to get them to warranty the harness but I am having no luck. Has anyone else had any luck with DDM Tuning?

    I am unsatisfied with their customer service and I will never purchase anything from them, and I won't recommend them to anyone. I am trying one last time to get this harness warrantied, but I do not know if I will hear anything. Let me know if you have had any luck with them.

    If you don't mind, please comment if you vote terrible service.
     
  2. Jul 13, 2012 at 7:51 PM
    #2
    whippersnapper02

    whippersnapper02 Well-Known Member

    Joined:
    Dec 20, 2009
    Member:
    #27905
    Messages:
    35,214
    Gender:
    Male
    First Name:
    Christian
    Yorba Linda, CA
    Vehicle:
    10 MGM TRD OR 4wd Auto DCSB
    Banks Monster Exhaust, Pop n Lock tailgate lock, Hook-Ups tie down brackets, USA Spec Ipod adaptor, WO seat covers, color matched grill with Grillcraft insert, Tuffy locking bed box
    I never had any issues with them.
     
  3. Jul 13, 2012 at 7:53 PM
    #3
    jerretxx

    jerretxx [OP] Some do, others talk

    Joined:
    May 23, 2010
    Member:
    #37692
    Messages:
    2,137
    Gender:
    Male
    First Name:
    Jerret
    North Carolina
    I bought headlights and fog lights. haven't had an issue with fogs, but headlights didn't last long. the bulbs are good, ballast is good, I'm just not getting power to the ballast because of my harness
     
  4. Jul 13, 2012 at 7:58 PM
    #4
    whippersnapper02

    whippersnapper02 Well-Known Member

    Joined:
    Dec 20, 2009
    Member:
    #27905
    Messages:
    35,214
    Gender:
    Male
    First Name:
    Christian
    Yorba Linda, CA
    Vehicle:
    10 MGM TRD OR 4wd Auto DCSB
    Banks Monster Exhaust, Pop n Lock tailgate lock, Hook-Ups tie down brackets, USA Spec Ipod adaptor, WO seat covers, color matched grill with Grillcraft insert, Tuffy locking bed box
    I had their kit on my quad for 3 years. They survived crashes, hard hits, sand, dirt, mud and everything the whole time but I ditched them because the light output is useless.
     
  5. Jul 13, 2012 at 10:56 PM
    #5
    JustinL

    JustinL Well-Known Member

    Joined:
    Jan 31, 2011
    Member:
    #50299
    Messages:
    3,270
    Gender:
    Male
    First Name:
    Justin
    Newington, CT
    Vehicle:
    2009 TRD OffRoad DCSB Pyrite Mica
    2012 Conversion
    Their kits are a coin flip and the quality control from the manufacturer is seriously lacking. If you get a kit that didn't work right away they'll ship you whatever replacement parts are needed usually without question. Their customer service might be okay, but the product is nothing special.
     
  6. Jul 14, 2012 at 7:16 PM
    #6
    jerretxx

    jerretxx [OP] Some do, others talk

    Joined:
    May 23, 2010
    Member:
    #37692
    Messages:
    2,137
    Gender:
    Male
    First Name:
    Jerret
    North Carolina
    I have heard this from other people
     
  7. Jul 14, 2012 at 7:21 PM
    #7
    Davtopgun

    Davtopgun All go, No show

    Joined:
    Feb 17, 2011
    Member:
    #51350
    Messages:
    3,274
    Gender:
    Male
    First Name:
    David
    Central Alabama
    Vehicle:
    95 Tacoma Sr5 4x4
    Heavy duty 4.56 gears front and rear, ARB air lockers front and rear, WARN hubs, VIAIR ultra duty OBA, Addicted offroad winch bumper, Recon 10,500lb waterproof winch with synthetic line, ProComp Steelies wrapped in 35" general grabber red labels, dakar leaf pack with 2" toytec lift shackles, 10" Billies in the rear, OME 882's with OME Nitrochargers and LR UCA's in the front, WARN recovery kit, extra shackles, 60" Extreme Hi Lift, Hi Lift handle all, home made spare tire carrier, Stubbs welding HD SKO sliders, OTTRW Switches, 20" double row LED Lightbar, ARB Safari Snorkle, AFE Pro Dry S drop in air filter, Optima Yellow Top battery. Work in progress!
    I purchased many sets of HID's from them at different times. One of the ballasts was DOA and wouldn't do anything. I called them, they answered right away and sent me a replacement fairly fast.

    I have been happy with their customer service, but it seems many others haven't had the same experience as me.
     
  8. Jul 14, 2012 at 7:23 PM
    #8
    TennesseeFan76

    TennesseeFan76 I intend to live forever. So far, so good.

    Joined:
    Jan 31, 2011
    Member:
    #50264
    Messages:
    737
    Gender:
    Male
    First Name:
    Phill Goodfactor
    Georgia
    Vehicle:
    2005 PreRunner DCLB
    3 inch lift, Debadged, 5% Tint, Custom Stereo, BHLM, Fog Light Mod, Sockmonkey Decals, OEM Bedmat, Plasti Dip Front Valence, Slims 6K HIDs (thanks goes to TheGloryFades), Hyper yellow fog lights, LED interior lights, Satoshi Grille with FJ Emblem, Pro Comp lights behind Satoshi, FatMat
    Damn. I hate seeing the poll results. I really want to buy their HID for my fogs. The price is right. I have Slim Cubby for my headlights with no issues. Just wanted to save some $$$. May not be worth it!
     
  9. Jul 14, 2012 at 7:25 PM
    #9
    jerretxx

    jerretxx [OP] Some do, others talk

    Joined:
    May 23, 2010
    Member:
    #37692
    Messages:
    2,137
    Gender:
    Male
    First Name:
    Jerret
    North Carolina
    I have 5000k fogs and I haven't had one problem. I also have the fog light anytime mod so I use them more than my regular lights. My headlight harness hasnt been as lucky though.
     
To Top