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Dealer gave me the finger on diff vibration issue...

Discussion in 'Technical Chat' started by Frostbyte, Nov 17, 2011.

  1. Nov 17, 2011 at 9:12 AM
    #1
    Frostbyte

    Frostbyte [OP] Well-Known Member

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    So i just got back from picking up my truck from the dealer. I took it in due to having from end vibrations at 20-45mph. The vibs go away if you switch the vehicle into 4x4. Naturally, they call and tell me they couldnt notice a vibration, and wanted to charge me $120 to swap tires from a different tacoma to try and see if they can notice a "hum". I told them that a noise isnt the issue, and that its a vibration that is the issue. I declined this request, and told them i didnt have a problem with them swapping with a different truck to diagnose the problem, but i wasnt paying them any money due to the fact that it is a warranty issue with the differential. He then told me that i could come pick it up since there was nothing else he could do. Upon my arrival, i noticed that they only drove my truck .2 miles according to the trip meter B that i reset before leaving the dealership. This more than pisses me off... What should my next move be?

    -Erik
     
  2. Nov 17, 2011 at 9:14 AM
    #2
    rollin904

    rollin904 Well-Known Member

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    Call Toyota Motor Corp and complain
     
  3. Nov 17, 2011 at 9:29 AM
    #3
    OffroadToy

    OffroadToy This ain't Dodge City, and you ain't Bill Hickok

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    Did you ask them how they could possibly come to that conclusion after only driving .2 of a mile? Get a tech to drive it with you in the passenger seat. Good luck...
     
  4. Nov 18, 2011 at 8:38 PM
    #4
    Frostbyte

    Frostbyte [OP] Well-Known Member

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    I contacted Toyota customer care, made a claim. i dunno if anything will happen. They refered me to another dealership that I made an appointment for this upcoming friday, so hopefully this time around will go much better.
     
  5. Nov 18, 2011 at 8:53 PM
    #5
    dayNnite4

    dayNnite4 We can't stop here, this is bat country.

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    .2 miles? slap in the face. kinda unsettling the things u hear about the dealership these days...
     
  6. Nov 18, 2011 at 9:00 PM
    #6
    sean266

    sean266 #ThinBlueLine Moderator

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    Bring it back and take a technician with u for a drive
     
  7. Nov 18, 2011 at 9:05 PM
    #7
    Frostbyte

    Frostbyte [OP] Well-Known Member

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    I tried that already, his response was "yeah..... we don't do that". It just seemed that everything I told them about the issue, they went the opposite way on.
     
  8. Nov 18, 2011 at 9:10 PM
    #8
    slmgt

    slmgt Well-Known Member

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    Your badge should get you a more fair shake.

    If that doesn't work, that dealer is to be avoided. Hell, they should be avoided regardless if they stonewall so much.
     
  9. Nov 18, 2011 at 10:41 PM
    #9
    Frostbyte

    Frostbyte [OP] Well-Known Member

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    what annoys me the most.... whether or not they replace the differential, they still get paid, so what’s the huge fuss about the situation? technically, we are all walking billboards for them, just by driving our trucks around, so change the goddamn part, you know?
     
  10. Nov 18, 2011 at 10:45 PM
    #10
    superwhite10

    superwhite10 Well-Known Member

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    thats not true. at least at my dealer its not (i cant imagine them being THAT different both being for that same company). i have on 2 separate occasions ridden in my girlfriends toyota with a technician in the car with us. good luck with the other dealer.
     
  11. Nov 18, 2011 at 10:45 PM
    #11
    Dmonkey

    Dmonkey Well-Known Member

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    I'm actually shocked they'd do this to a cop lol I'm sorry ya gotta deal with this bro, seems like everyday this happens more and more. Good luck on the other dealership.
     
  12. Nov 19, 2011 at 4:25 AM
    #12
    sean266

    sean266 #ThinBlueLine Moderator

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    I call bs on their end. When I purchased a used Titan from Toyota (traded for Taco :) I had a noise coming from the bed area and took a technician for a drive to show him. I'd call back and speak with the service manager.



    ...thanks for doing what u do, btw.
     
  13. Nov 19, 2011 at 4:36 AM
    #13
    TACOMA TRD

    TACOMA TRD Well-Known Member

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    My 2007 did the same thing, I had the transmission TSB done and it took 85% of the vibration out. My 2011 never had the vibration as yet, although my 11 has the loose steering issue and my 07 didnt
     
  14. Nov 27, 2011 at 9:46 AM
    #14
    Frostbyte

    Frostbyte [OP] Well-Known Member

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    Here is a little update everyone.....

    Made my claim with corporate toyota customer service. Took pictures of all 4 tires using a penny as reference to my tire tread, thus proving that my tires were not worn, bald or anything that the 1st dealership refers to. Corpo refers me to a different dealership, which is 45 minutes away. I complained about this originally, fuel isnt cheap, but after my appointment friday, im more than willing to drive the 45 minutes.

    I arrived at the dealership to be greated by a tech Who greets me as "You must be Erik, I just got done reviewing your claim with corpo toyota, lets go for a drive and figure this thing out". Outstanding, lets do this. We drive down the block, and like always under pressure, the vibrations didnt vib as much as usual, but vibed enough. We get back to the dealership and im given a loaner scion tc, which was actually pretty nice, hell, they even bought me lunch at cafe rio. 15 minutes later when my wife and i sit down to lunch, i get a call from the tech, this was his response "Holy hell, how did you drive this truck with this vibration, and how the hell did tony divino toyota not notice this?!". I am assuming the truck vibrated his ass off the street like it usually does. He has also advised me that there is a TSB, yes everyone, a TSB for this issue. Parts have been ordered and scheduled to be put back together thursday.

    Back to the first dealership...... if there is a goddamn TSB for this issue (which i was totally unaware of), again, why the shady business? pisses me off... if anyone in northern utah has this problem, and wants to get this looked at, please please save yourself the issues, DO NOT go to tony divino toyota, just drive to bountiful and visit Bountiful toyota, much better service. I will update again on thursday after the appointment.
     
  15. Nov 27, 2011 at 9:49 AM
    #15
    Bishop2Queens6

    Bishop2Queens6 Well-Known Member

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    TSB? Can you post the TSB number when you get your service report back?
     
  16. Nov 27, 2011 at 9:50 AM
    #16
    Frostbyte

    Frostbyte [OP] Well-Known Member

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    absolutely, it probably wont be till thursday
     
  17. Nov 27, 2011 at 9:58 AM
    #17
    SCFirefighter

    SCFirefighter on idiot patrol ;)

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  18. Nov 27, 2011 at 10:12 AM
    #18
    Johns Taco

    Johns Taco I'm not 4x4, and have an open diff. So i'm 4x1

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    Seems like Toyota Customer Care is no joke, nice to know this. Glad everything is gonna work out for you. :)
     
  19. Nov 27, 2011 at 10:13 AM
    #19
    Bishop2Queens6

    Bishop2Queens6 Well-Known Member

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    ^^^ thanks!
     
  20. Nov 27, 2011 at 10:30 AM
    #20
    bowzerdoo77

    bowzerdoo77 U.S.M.C.

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    Ha i just sent you a pm and without reading the reat of this thread i guess it was tony divno who would have guessed. they suck man its always your fault there.
     
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