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Dealer goobered my glovebox

Discussion in '2nd Gen. Tacomas (2005-2015)' started by TacoOwner?, Dec 26, 2010.

  1. Dec 26, 2010 at 3:04 PM
    #1
    TacoOwner?

    TacoOwner? [OP] Well-Known Member

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    Camas/Spokane, WA
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    Anti-thief tailgate, anytime rear-view camera, anytime locker mod
    So I took my Taco in to have the fan blower motor replaced for a second time. The service guy (same one as last time) pulled my glovebox off to mess with the fan to make sure it needed a replacement (looked for leaves in the fan). After he determined that the fan needed to be replaced he attempted to put the glovebox on, but he was having a great deal of trouble, so I told him that it should not be that difficult to 'click' the hinges in. After continuing to force it and not being successful, I told him I could get down there and do it - done it many times. He said he would be back with a service tech. When he left I got down there and fixed it in about two sec. When he returned I told him what he was doing wrong, he had the middle hinge was aligned wrong and was being smashed, all I had to do was pull it off and fix it. I asked him if he would replace the box since it was his fault, he said he would order one with the blower. The other day he called and told me he was not going to replace the box because the hinges were meant to be flexible/they can bend like that. Now the glovebox opens and closes just fine, but I think he needs to replace it because; 1. He said he would. 2. He is not a service tech so he does not need to be pulling sh!t off my car. 3. I told him he was installing it wrong and 4. all I can think it that damn thing lol. So what do you all think? Should I let it go because there really isnt much damage, or should I make them replace it for the principle of the thing?

    Also, I have a good amount of rust building up on the corners of my bumper (more on the exhaust side) so I am going to ask them to replace it, however last time I was in a dealership they told me it was not rust because he could rub off. Its rust! I know rust when I see it, anyone else having this problem with their rear bumpers?

    Thank you for your help and input.

    Josh
     
  2. Dec 26, 2010 at 3:08 PM
    #2
    Razorecko

    Razorecko Well-Known Member

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    uh if the glove box works fine and there is no visible damage than let it be
     
  3. Dec 26, 2010 at 3:39 PM
    #3
    BUZZ5

    BUZZ5 Well-Known Member

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    This is a story told often. Dealership employee damages vehicle then they refuse to make it right. Get them to document your complaint, your lucky it still works. Tell them you'll go elsewhere in the future.
     
  4. Dec 26, 2010 at 3:48 PM
    #4
    toyoda

    toyoda Active Member

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    If it ain't broke, don't fix it. Sh*t like this is part of the reason prices are getting so high on things. Don't do it just to prove a point, since there isn't anything wrong with it.
     
  5. Dec 26, 2010 at 3:49 PM
    #5
    Sje1124

    Sje1124 Well-Known Member

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    I have a 2010 Double Cab and my rear bumper has already started rusting on both sides and where the license plate is.
     
  6. Dec 26, 2010 at 3:52 PM
    #6
    JanBoothius

    JanBoothius Well-Known Member

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    OME lift, 886 coils, Dakars w/AAL ARB front bumper Leer 180CC cap etc etc
    I am having the same problem with my rear bumper, I've had the truck 5 months, and its already showing signs of rust (small dots) on many large surfaces of the chrome bumper.
     
  7. Dec 26, 2010 at 4:03 PM
    #7
    09 taco girl

    09 taco girl Active Member

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    Had my bumper replaced in April. Now waiting to see if this one does the same thing.
     
  8. Dec 26, 2010 at 4:03 PM
    #8
    lookylookitzadam

    lookylookitzadam Retrofit Club!

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    wait, if it works fine, then what are your damages?
     
  9. Dec 26, 2010 at 4:14 PM
    #9
    Canadian Girl

    Canadian Girl Well-Known Member

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    He broke it make them replace it. It may work fine now, but it the future it may cause problems and then good luck making them replace it. Move up the chain..... got to the service manager, then the operations manager, then the dealer principle. Documentation each way. Then if your still not satisfied, with all your proof in hand go to Toyota head office. Then from there, if still nothing the news is always great.

    This is an example of how people walk all over others. I have experienced some of the nicest people and this dealership is just not acting appropriated or treating their customers correctly.

    Good luck and I hope it all works out for you
     
  10. Dec 26, 2010 at 4:20 PM
    #10
    steviestyles

    steviestyles The "Search" tab is your friend!!

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    I'd be afraid he stressed the plastic hinges; then one day when you've taken off the glove box to replace the filter, the hinge breaks. The glove box is around $200 to replace; and if he manged to damge the posts the glovbox connects to, you're looking at almost $1K to replace the whole segment of the dash. If the dealer told you he'd replace it then reneg on his offer, I'd hold him to it. The plastics in our trucks are very soft and flimsy. If he was forcing it onto the hinge, i too would be afraid he broke it somehow....flexible my ass...
     
  11. Dec 26, 2010 at 6:09 PM
    #11
    TacoOwner?

    TacoOwner? [OP] Well-Known Member

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    Is that the reason the prices are higher? Or is it because people like him try to do work on vehicle, even though he is not certified, and break stuff? I even told him he was doing it wrong...and I was five feet away!

    The damage is to the middle hinge of my glove box. He smashed it in the gap between where the hinge is supposed to 'click' to and the rest of the dash. I had to pry it open a little inorder to make it fit. My concern is that it is not nearly as snuge of a fit as it was - it was smashed together, then pryed open to make fit.

    Exactly my concern, one day it may become a problem...I like to think worse case senario, though.

    They are about the size of a Sharpie 'dot' on a piece of paper. I have them all over each corner...looks like a little field that has been bombed by rust lol I will take a pic and add.

    Josh
     
  12. Dec 26, 2010 at 6:46 PM
    #12
    webhead

    webhead Member

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    I would talk to a manager........and just wait for his decision on the issue. I think that would be the best course of action.
     
  13. Dec 26, 2010 at 7:03 PM
    #13
    TacoOwner?

    TacoOwner? [OP] Well-Known Member

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    Anti-thief tailgate, anytime rear-view camera, anytime locker mod
    Here are some pictures of the bumper.

    [​IMG]
    [​IMG]
    [​IMG]

    Josh
     
  14. Dec 26, 2010 at 7:17 PM
    #14
    Sje1124

    Sje1124 Well-Known Member

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    I scrubbed a lot of it off but more came back.

    IMG-20101226-00057.jpg
     
  15. Dec 26, 2010 at 7:36 PM
    #15
    BUZZ5

    BUZZ5 Well-Known Member

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    For one thing, if you live where the weather sucks in the winter, like the picture with all the snow; & you drive on the salt covered roads, you should expect the rust. It's gonna happen, either park it during winter or move to a better climate. When I lived in Ohio I never drove a nice vehicle during winter & my friends that did would have rust buckets b4 they had them paid for. Now where I live we might get snow or ice 1 time a year & they use sand mostly. If it's bad enough for salt here, everyone freaks & closes anyway & stays home.
     
  16. Dec 26, 2010 at 7:36 PM
    #16
    PPower05

    PPower05 Well-Known Member

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    If the service center said they would replace it, then you should make him honor his word. Clearly, he is the one that broke the part, and he is the one who told his customer that he would do something about it. With that being said, if the glove box works fine, you shouldn't really get all upset. The last thing you want to do is get labeled as a customer that complains about every picky little thing (my thought is that they will spend more time trying to fight your request than actually trying to work with you. If it is really bugging you, remember that EVERYONE has a boss, and you might as well get it fixed before the car goes out of warantee and they charge you for everything.
     
  17. Dec 26, 2010 at 7:41 PM
    #17
    mac360

    mac360 Well-Known Member

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    My Bumper shows small sign of rust on the underside but not in that amount. It does worry me that it may not last, but in all reality I don't wanna keep that bumper.. Or the front for that matter..
     
  18. Dec 26, 2010 at 7:56 PM
    #18
    Sje1124

    Sje1124 Well-Known Member

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    Here on my island the just use sand for the roads and no salt.
     
  19. Dec 27, 2010 at 12:18 AM
    #19
    mac360

    mac360 Well-Known Member

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    I used my old 86 yota for snow my new truck hasn't seen the snow yet, but the signs of rust showed in less then a few months of ownership. I bought it new in April. Plus I've been in Cali most of the time.
     
  20. Dec 27, 2010 at 1:21 PM
    #20
    TacoOwner?

    TacoOwner? [OP] Well-Known Member

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    Yeah the same thing for me, that is after letting it go.

    That is quite the idiodic response. My 94 never had this problem and this started on the bumper before the weather got crappy...move or don't drive my 4x4 taco in the winter? Major fail!

    Very good point, I'm planning the same.
     
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