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Dealer just gave me BS on the spring TSB when I dropped my truck off! Help!!!

Discussion in 'Suspension' started by ::childstoy::, Jan 12, 2011.

  1. Jan 12, 2011 at 9:03 AM
    #1
    ::childstoy::

    ::childstoy:: [OP] Hi-Tech Rednek

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    I called last week and had them order the new leafs for my 2010, as per the TSB issue.... they told me no problem yada yada yada.

    I dropped my truck off this morning and the service manager told me that they arent gonna do it because my 2010 doesnt qualify for it. Only years were 05-08. I know this is BS, but he told me if I can supply him with the TSB for the 2010 model, or the whole "duplicate the problem" story they would do them.

    I've been looking for the TSB but can't seem to find it. Does it include 2010's?
     
  2. Jan 12, 2011 at 9:06 AM
    #2
    Pugga

    Pugga Pasti-Dip Free 1983 - 2015... It was a good run

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  3. Jan 12, 2011 at 9:08 AM
    #3
    Hunter500ky

    Hunter500ky Well-Known Member

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    If you actually need it...

    Get sand bags and put in the back I saw someone mention this in another thread.

    They can count the sand bags and see how much weight it is.


    Although this is exactly why when I call the dealer I record our conversation.
     
  4. Jan 12, 2011 at 9:13 AM
    #4
    NC15TRD

    NC15TRD Your girlfriend likes my member

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    I had my 2010 done 2 months ago and I never had to show them the tsb i printed out
     
  5. Jan 12, 2011 at 9:24 AM
    #5
    raswank

    raswank Well-Known Member

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    Had my 2010 done with 1,000 miles on it. Just asked the dealer to do it, and they did?
     
  6. Jan 12, 2011 at 9:27 AM
    #6
    ::childstoy::

    ::childstoy:: [OP] Hi-Tech Rednek

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  7. Jan 12, 2011 at 10:37 AM
    #7
    ::childstoy::

    ::childstoy:: [OP] Hi-Tech Rednek

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    To be completely honest... They're actually pretty good there. They have never given me any issues in the past with things I bitched about (i.e. ripping my seat apart to fix some little popping sound and stuff like that). I bought the truck there and they were more then willing to play ball with me on the deal. And I took my 08 there for every service it ever needed with no problems.

    The service manager isn't being a total douche about it, just maybe a half douche.

    Haven't heard back yet about the faxed TSB sheet though, so I guess that will truely determine his level of doucheness. :rolleyes:
     
  8. Jan 12, 2011 at 10:39 AM
    #8
    wiscdave

    wiscdave Lets Do It!

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    IMHO...Toyota is starting to slack again after this pedal recall thing died down.
     
  9. Jan 12, 2011 at 12:06 PM
    #9
    ::childstoy::

    ::childstoy:: [OP] Hi-Tech Rednek

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    Valid point... :cool:
     
  10. Jan 12, 2011 at 1:32 PM
    #10
    ::childstoy::

    ::childstoy:: [OP] Hi-Tech Rednek

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    TRD Exhaust, Tint, Stubby Ant., Debadged, Weathertech Mats, Grillcraft... Currently collecting donations for a New Tires Fund.
    OK... So, after recieving the TSB they will do the work. The service manager says he doesnt feel that it needs it from driving it but he will put it through under my request. I have to bring it back though, due to all the dicking around they don't have time for it today.

    FYI: Also stated that for any reason I am not pleased with the more rigid ride, it would cost me $1900 out of pocket to put it back the way it was.
     
  11. Jan 12, 2011 at 5:47 PM
    #11
    Busta2402

    Busta2402 Member

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    what is the tsb issue? Nvrmind
     
  12. Jan 12, 2011 at 5:55 PM
    #12
    907taco

    907taco Alaskan Assassin

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    yea for $1900 to put it back to stock, i would stay away from those fckers. i chose not to fight my dealership for the tsb, i was getting lifted anyways, did the ultimate lift with ome 2.75 in. leaf packs, even with shipping to alaska was under 1900 dollars. best of luck with that.
     
  13. Jan 12, 2011 at 5:59 PM
    #13
    BryWi

    BryWi Psalm 109:8

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    Here's the TSB for 2010 and 2011 and some other suspension fixes for other years courtesy of builthatch.

    I am just the messenger :D

    T-SB-0359-10.pdf

    As I mentioned in another thread regarding this issue, threaten to go "corporate" if they don't comply with your request. The last thing any dealer wants is grief from Toyota Motor Company about a customer service issue. PR is a top priority when it comes to the Toyota brand. Especially with all the issues in the last eighteen months.

    They'll do it, one way or the other.
     
  14. Jan 13, 2011 at 8:29 AM
    #14
    ::childstoy::

    ::childstoy:: [OP] Hi-Tech Rednek

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    TRD Exhaust, Tint, Stubby Ant., Debadged, Weathertech Mats, Grillcraft... Currently collecting donations for a New Tires Fund.
    Thanks man... We can always count on your style of brutal honesty to put shit in perspective.. lol :thumbsup:
     
  15. Jan 13, 2011 at 12:06 PM
    #15
    HBMurphy

    HBMurphy Ban Pending

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    I'm so glad I forgot that I have a warranty. My patience isn't nearly as long as some.
     
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