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Dealer put in the wrong springs in for TSB!

Discussion in '2nd Gen. Tacomas' started by Wile, Dec 17, 2010.

  1. Dec 17, 2010 at 2:01 PM
    #1
    Wile

    Wile [OP] Back in the game!

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    Went in to pick up my truck from the dealer after they did the TSB. Before walking into the dealer, I checked my truck as it sat in the lot. The dealer had put a new set of the exact same model springs into my truck that they took out. Swapping a three pack for a three pack.

    [​IMG]

    [​IMG]

    I went into the service office and pointed out the error. Service manager apologized after realizing what they had done. They ordered the right parts and will swap them out again on Monday. What a PITA!
     
  2. Dec 17, 2010 at 2:07 PM
    #2
    AZBACKCOUNTRY

    AZBACKCOUNTRY Well-Known Member

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    Wow- man - that's pretty bad... PITA is right.. I mean did the service tech look at the work that needed to be done and then put on the exact same springs?

    Too much pre-holiday egg nog! I think they should offer some sort of 'compensation' for you time and effort like new mats or something...JMHO

    Azbackcountry
     
  3. Dec 17, 2010 at 2:10 PM
    #3
    Tacomanator

    Tacomanator Boiling denim and bangin whores

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    so do you get to keep those springs? or give them back?
     
  4. Dec 17, 2010 at 2:11 PM
    #4
    KPT

    KPT sees what you did there.

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    Not the first time I've heard of this happening. Bummer.
     
  5. Dec 17, 2010 at 2:11 PM
    #5
    tacomaman06

    tacomaman06 Carolina Alliance: Lead, follow, or get the hell o Staff Member

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    yep....pita is right. had that happen the first time i took my 06(when i had it) for the spring tsb........but then i had to break out a copy of the tsb and show them what the hell they needed to order. i think i was the first one at the local dealership to have the tsb done.
     
  6. Dec 17, 2010 at 2:15 PM
    #6
    ruslanus

    ruslanus Well-Known Member

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    at least the dealer is willing to do the TSB in the first place. I had to drive 2 hours to a different dealership after mine refused to do it.
     
  7. Dec 17, 2010 at 2:16 PM
    #7
    Wile

    Wile [OP] Back in the game!

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    Hmmm, I'm pretty sure they'll want them back. Could hurt to ask.
     
  8. Dec 17, 2010 at 2:19 PM
    #8
    Wile

    Wile [OP] Back in the game!

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    That's sucks. I guess I was lucky. First place accepted my claim. Glad to hear you got it done tho.:)
     
  9. Dec 17, 2010 at 2:56 PM
    #9
    Cape Codder

    Cape Codder Native Son

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    I thought things like that only happened to me :redxfall:
     
  10. Dec 17, 2010 at 3:01 PM
    #10
    Poffdaddy

    Poffdaddy Member

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    Had mine done yesterday and I asked if I could keep the the originals. They stated all warranty parts had to be sent back to Toyota.
     
  11. Dec 17, 2010 at 3:03 PM
    #11
    Sheppymach

    Sheppymach Well-Known Member

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    Bring it over & i'll swap out my 2 pack for your 3 and then they'll do the right swap out and be none the wiser
     
  12. Dec 17, 2010 at 3:18 PM
    #12
    Cape Codder

    Cape Codder Native Son

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  13. Dec 17, 2010 at 4:39 PM
    #13
    Sheppymach

    Sheppymach Well-Known Member

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    the overload spring doesnt really count i have 2 curved leaves and a flat overload. there gonna put 3 curved and the overload back in.
     
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