Dealers who performed the Suspension TSB

Can anyone give me an idea for an easy to do, easily identifiable test to see if I'm affected?

Some guy said he had probs at 400lbs - I don't know if that was jokingly? So i tried, I could only find ~475 lbs. (me and one other guy jumping in the back) while one guy looked at the springs, and everything was OK.

 

#1 Do you have 2005+ PreRunner/4x4 AccessCab/DoubleCab?

#2 Do you have 3 leaf springs on either side of the bed?

#3 Do you have less than 36,000 miles?

If you answered yes to all of these questions, then you're are next contestant on "Fix my Rear End!!!"

 

Some guys were saying here that the springs were changed to a different quality so that 3 were sufficient - after all, the guy with the 2009 only had 3... so was there a changeover or are they continuing to screw up all the way into the '09s?

 

The part number for the 09's is the same as the 05's (it would be different if they changed the quality or tinsel strength of the metal).

Short Answer: They are blowing smoke...

 

Cobb County Toyota
Kennesaw, Georgia (GA)

 

Universal Toyota, San Antonio TX
Accepted Goodwill Warranty Claim - I was at 42K, 18 months in.
Shocks, springs, and allignment. DOne right first time.
Took 2 days to get parts in.
Work completed in 6 hours.

 

Just got mine done today at Sunnyside Toyota in North Olmsted, OH. I had to work the deal a bit because mine was out of warranty, but I had the Platinum extended, so they paid. Much stiffer but it now feels like a truck. Can't wait to haul something.

 

Beaver Toyota, Santa Fe, New Mexico - no problem

 

Toyota of Carlsbad, Carlsbad, Ca.-Surprisingly helpful, also did wind noise TSB and intake hose rattle TSB. Did not have to order parts. They even called me when a tech dented my hood while doing the windshield TSB. Their dent-guy took care of it and I can't for the life of me find it. Trust me I was pissed but, I give them points for calling me about it though. Not all shops would do this. Over-all a good experience.

 

Royal Moore Toyota, Hillsboro, OR. - Called the corporate support line whatever-you-call-it from toyota's website, who forwarded me to these guys. Instead of the expected, "you are an '08, the TSB doesn't cover you, wait", they ASSISTED me through making calls back to regional support to find an alternate operations code and proper writeup for the invoice. Went in on a Saturday, parts arrived on Tuesday, service on Friday. Before handing them the keys, I did have to mention that it included alignment. They quickly read over the TSB and said, "Yes, I see that right here, we'll make sure to include that as well. Here's the chauffer service back to your house, see you in about 3 hours."

No muss, no fuss, these guys are awesome. I might just have to change my beliefs about dealerships...!

 

I am STILL working with Toyota Customer Service (800 number) and with the help of North Park Toyota of Boerne to get my TSB done. I have run into several problems.

Problem 1) Toyota Customer Service and I went round and round and round again about how my truck is not covered under said TSB. I even explained to their management that my truck has the exact same parts as the previous 3 model (05'-07'), and that it has the exact same problem. Finally, after 2 weeks of complaining, they finally told me to get an inspection and recommendation by the dealership. Of course, North Park has no problem doing the TSB - they just don't want to pay for it (Toyota's mess-up, not theirs).

Problem 2) Alamo Toyota (where I bought the truck) never put the invoice in the system. So, Toyota never knew that I bought the truck. This means that the VIN is still "registered" in Toyota's system with Alamo Toyota and not me. So, I am not registered as getting in covered under warranty since I don't "own" the truck according to the Warranty system. I had to drop the invoice by North Park last night. Hopefully that is all they need to get me added to the system.

Problem 3) Toyota Customer Service wants the dealership to inspect the vehicle to show that it is in-fact having the issue. Well, I fixed that. I put 840 lbs of sand in the bed of the truck this past weekend and drove it up to the dealership. No where near the full payload capacity. Guess what - my bump stops work.

I have to give credit to Phillip Dillard in the Service Department of North Park Toyota of Boerne. He has jumped on this like white on rice, and he hasn't given up (even when I thought he had). He has tried to be as fair as possible in this, and he has begun calling Toyota along with me to get this taken care of.

 

I'm right there with you 007 . . . I've been going round and round with my dealer for two months as well as the 800 # and am now waiting for some area Toy rep to go to my dealer and see my truck with the issue directly so he can give the authorization. The 800 number is worthless IMO as no one calls back when they say they will . . . they suck the big one!

 

I've gotten them to call back, but I am having the same issue with them as I did the first 15 times I talked to them. They are telling me "no" they won't fix a problem that they fixed on countless other Tacomas simply because a piece of paper tells them not too.

 

007, I did the same as you with regards to the weight in the bed and I've been driving with it for about a week now. I bought (8) 80 lb concrete bags just to make sure the stops are good and marked. That's 640 lb plus my 50 lb bed cover and I'm 1" away from the bump stops when parked. Also, thanks to M2M I have (2) work orders from other 08's that have had the TSB done, just so I can prove a precedent. Let me know if you want me to forward them to you so you also have another bullet in your gun so to speak.

 

I'm gonna hold off on that for now. Hopefully, they will get this fixed before I start working on my backyard (Cleaning up the mess, building a greenhouse, filling in some holes, and building a deck)...

 

Maybe that's where I lucked out - I called corp and just said, "I'm missing 2 leaf springs, I have 3.5k miles." The rep basically said, "WTF?" and gave me a case number. I can see if my invoice has any op code numbers, because we sidestepped the TSB for paperwork.

 

Yeah, you lucked out because the rep said "WTF?". They can't really go back on what they say. So, they had to fix you up...

 

Well, I have the invoice here in front of me. Don't know if these numbers will mean anything to your service rep...

Comment: E# 1GR8391116
Job #: 1 06T0Z


If nothing else, you might want to get Mr. Dillard in contact with the guy who helped me with mine, Rick Murray at Royal Moore of Hillsboro, OR.

I hope this doesn't bombard poor Rick, but something needs to be done for the rest of you guys!!

 

Hamer Toyota, Mission Hills, CA. Took two days, but no problems!

 

Thanks Chickenmunga . . . I consider that info another bullet in my gun if I get the "no" from the area Toy rep, if/when I EVER get an appt with him. Until then, I'm playing the waiting game for them to call me and set something up. I probably have to return my concrete bags within the cash refund time period and rebuy them again.