1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Dealership refuses to look at alignment issue??

Discussion in '2nd Gen. Tacomas (2005-2015)' started by PPower05, Jan 6, 2011.

  1. Jan 6, 2011 at 6:46 AM
    #1
    PPower05

    PPower05 [OP] Well-Known Member

    Joined:
    May 1, 2010
    Member:
    #36335
    Messages:
    155
    Gender:
    Male
    First Name:
    Perry
    Ranson, WV
    Vehicle:
    2010 SR5
    Hey guys,
    Just wanted to run by my experance by the masses and see what you all thought I should do in this situation....
    In November, I was in a fairly significant rear end collision (I was the one rear ended). The grand total to my 2010 Tacoma was $8700 in damage... While in the body shop, the truck was taken to a local Toyota dealer (DarCars Toyota of Frederick), for a mechanical check of my transmission and other parts. While there, the techs said that my tires where "cupping", however, they did not do anything there due to this not being directly involved to my accident. I picked up the truck in mid Decemeber, and have been driving it ever since. I took the truck back there yesterday, and explained to them that I believe I had a suspension/alignment issue because of what the techs had said in an earlier report. My truck has 15,500 miles on it. The service advisor told me that if one of my tires was cupping, it was not covered in the waranty, because it would be due to me hitting a pothole or something. I explained to him that it was all 4 tires that where cupping, not just one. He stated to me that in order to insure I had proper alignment, they would have to put it on an alignment machine, and the prices start at $89.99. I do not claim to be a master mechanic, however, wouldn't all 4 tires cupping be because of an inproper alignment in the first place?? Shouldn't this be a waranty issue?? While I was there, I also had them rotate my tires, for a cost of $28.00.
    When I arrived back at the dealership to pick up my truck, the service advisor told me my grand total was $36.00. They charged me $2.00 as a "document retention fee", $4.00 for an "envorimental disposal fee", and another $2.00 for a "shop fee". I flat out told him that I wasn't going to pay the $36.00, as the other 6 bucks where utter BS fees. After talking to the head manager, I walked out paying the agreed upon $28... Not very impressed with this dealership at all.... What do you guys think? I know the alignment is under waranty for another 3K miles.... Is what the dealership telling me correct, or are they trying to avoid the issue and make me pay??
    Thanks!
     
  2. Jan 6, 2011 at 6:51 AM
    #2
    Brunes

    Brunes abides.

    Joined:
    May 31, 2008
    Member:
    #7011
    Messages:
    17,641
    Gender:
    Male
    First Name:
    Rotorhead
    DC or New Jersey - Depends on the day....
    Vehicle:
    08 Red/Graphite and Satin Black
    Inside: Tint, Wet Okole 1/2 Piped Red/Black Covers, Black Weathertech Digital Fit Mats, URD Short Throw w/ TWM Weighted Knob, USA Spec iPod adapter. Outside: 4300K Retro w/ Angel Eyes and Red Shrouds, 5000K Blazer Fog Light Retrofit, Debadge, Bed Locking Handle, Satin Black Rims Performance: TRD/Steigmeier Blower w/ 2.7 Pulley. 668 Injectors and 320 LPH AEM Fuel pump. URD UCON and 7th Injector. DTLT Headers, URD Y-Pipe, Wicked Flow Muffler. Suspension: Both: OME Shocks Front: 886X's and TC UCAs Rear: Dakars Armor: Relentless Front Bumper Relentless High Clearance Rear w/ Tire/Rotopax Swing Out Relentless Front, Mid, and TCase skids BAMF Diff Skid Recovery and Spares: Fullsize Spare Tire 2x2 gal Rotopax 1x1 gal Rotopax 1x1 gal Water Rotopax Warn 9.5XP-S Winch Hi-Lift Extreme 60" Ironman Off-Road Recovery Kit
    Cupping is usually more than just an alignment...but with such a new truck I find it hard to believe you have a damaged suspension. Either way you should get it aligned and start looking at new tires.
    How many miles do you have total? Miles since the last alignment before the accident? Cause if the front went out that can lead to cupping on all four.

    As far as the fees- You got lucky cause at least two of the three are usually state mandated (Environ Fee and Shop Fee).

    I'm thinking about it too- Do you have/can you get some photos of the tires?? Cause cupping and one side wear look alot alike.
     
  3. Jan 6, 2011 at 6:51 AM
    #3
    98tacoma27

    98tacoma27 is gooder 'en chicken Moderator

    Joined:
    Dec 18, 2008
    Member:
    #11714
    Messages:
    49,897
    Gender:
    Male
    First Name:
    Ben
    Beech Creek
    Vehicle:
    05 Tundra SR5 (+250k AND COUNTING), 88 SR5 PU (SOLD), 98 TRD OR (CRUSHED)
    5100's all on fours
    Cupping tires are due to over-inflation.

    EDIT: Well, sometimes.
     
  4. Jan 6, 2011 at 6:55 AM
    #4
    PPower05

    PPower05 [OP] Well-Known Member

    Joined:
    May 1, 2010
    Member:
    #36335
    Messages:
    155
    Gender:
    Male
    First Name:
    Perry
    Ranson, WV
    Vehicle:
    2010 SR5
    It is a slight cupping that you can notice if you see..... Should I pony up the cash then??
     
  5. Jan 6, 2011 at 6:56 AM
    #5
    98tacoma27

    98tacoma27 is gooder 'en chicken Moderator

    Joined:
    Dec 18, 2008
    Member:
    #11714
    Messages:
    49,897
    Gender:
    Male
    First Name:
    Ben
    Beech Creek
    Vehicle:
    05 Tundra SR5 (+250k AND COUNTING), 88 SR5 PU (SOLD), 98 TRD OR (CRUSHED)
    5100's all on fours
    I'd get it aligned somewhere else to be honest. Dealershit wants to much $$$$
     
  6. Jan 6, 2011 at 6:58 AM
    #6
    Brunes

    Brunes abides.

    Joined:
    May 31, 2008
    Member:
    #7011
    Messages:
    17,641
    Gender:
    Male
    First Name:
    Rotorhead
    DC or New Jersey - Depends on the day....
    Vehicle:
    08 Red/Graphite and Satin Black
    Inside: Tint, Wet Okole 1/2 Piped Red/Black Covers, Black Weathertech Digital Fit Mats, URD Short Throw w/ TWM Weighted Knob, USA Spec iPod adapter. Outside: 4300K Retro w/ Angel Eyes and Red Shrouds, 5000K Blazer Fog Light Retrofit, Debadge, Bed Locking Handle, Satin Black Rims Performance: TRD/Steigmeier Blower w/ 2.7 Pulley. 668 Injectors and 320 LPH AEM Fuel pump. URD UCON and 7th Injector. DTLT Headers, URD Y-Pipe, Wicked Flow Muffler. Suspension: Both: OME Shocks Front: 886X's and TC UCAs Rear: Dakars Armor: Relentless Front Bumper Relentless High Clearance Rear w/ Tire/Rotopax Swing Out Relentless Front, Mid, and TCase skids BAMF Diff Skid Recovery and Spares: Fullsize Spare Tire 2x2 gal Rotopax 1x1 gal Rotopax 1x1 gal Water Rotopax Warn 9.5XP-S Winch Hi-Lift Extreme 60" Ironman Off-Road Recovery Kit
    I wouldn't pay 90 bones for a dealership to one time align it. For less than double that you can get lift time from Firestone or many similar nation wide places. They aren't going to custom set alignment or do amazing things...but they work good for most normal alignments.
     
  7. Jan 6, 2011 at 7:00 AM
    #7
    PPower05

    PPower05 [OP] Well-Known Member

    Joined:
    May 1, 2010
    Member:
    #36335
    Messages:
    155
    Gender:
    Male
    First Name:
    Perry
    Ranson, WV
    Vehicle:
    2010 SR5
    I have never had to do an alignment on my truck before.... It is completly stock, however, I rotated my tires approx. 3-4K before the accident.... The shop that did the alignment did not mention any unusual wear patterns (if they where looking). As far as the fees, I simply told them all they did was rotate my tires, they used nothing other than an air gun, and they didn't use anything from their shop, and they did not dispose of anything...
     
  8. Jan 6, 2011 at 7:02 AM
    #8
    PPower05

    PPower05 [OP] Well-Known Member

    Joined:
    May 1, 2010
    Member:
    #36335
    Messages:
    155
    Gender:
    Male
    First Name:
    Perry
    Ranson, WV
    Vehicle:
    2010 SR5
    And for that matter, out of the 4 new vehicles that I have owned in the past 5 years, I have never ONCE had to take them for an alignment short of 45K or so... If the truck needs an alignment this early, shouldn't that be Toyota footing the bill??
     
  9. Jan 6, 2011 at 7:29 AM
    #9
    joerussell610

    joerussell610 When all else fails read the directions

    Joined:
    Nov 22, 2010
    Member:
    #46553
    Messages:
    739
    Gender:
    Male
    First Name:
    Him
    Making myself at home in your house
    Vehicle:
    2005 DC Sport Edition 4x4
    K&N, fog light mod, remote rear halogen fogs mounted under rear bumper, TRD skid plate, Flux Capacitor, Mr. Fusion upgrade soon
    Usually alignments sre covered for a 12 months/12k period. Most manufactures do a one time alignment. If you pull out of the dealer and hit a curb is that warranty? Cupping can be caused by bad tire inflation, lack of tire rotations, incorrect downforce pressure from shock/strut. The price he quoted you for "checking alignment" is just about correct. The tech does have to spend time setting up the alignment machine. Someone mentioned about lifetime alignment for a few bucks extra. Go for it! Oh and the fees charged are not state mandated it is a way for shops to earn a little extra CASH. :stirthepot:
     
  10. Jan 6, 2011 at 8:10 AM
    #10
    Hunter500ky

    Hunter500ky Well-Known Member

    Joined:
    Dec 2, 2010
    Member:
    #47031
    Messages:
    2,521
    Gender:
    Male
    E-Town Ky
    Vehicle:
    06 Tacoma 4x4 SR5
    Weathertech Mats, Toolbox, 6k HID fogs, Hardwire Escort 8500 x50,
    LOL @ them charging you 89.99 to LOOK at the alignment.

    Places around here CHECK your alignment for free, then if it needs it well it carries from place to place.

    Between 59-79
     
  11. Jan 6, 2011 at 8:38 AM
    #11
    BUZZ5

    BUZZ5 Well-Known Member

    Joined:
    Apr 17, 2009
    Member:
    #16074
    Messages:
    292
    Gender:
    Male
    S.Carolina
    Vehicle:
    07 Prerunner DC TRD Sport
    Many
    First off, next time you replace tires spring for lifetime ballance & rotation & do it every other oil change or 7500 miles as well as others suggested, lifetime allignment. Stay away from the dealership service as much as possible, for they will rob you for as much as they can get away with, it's their main goal. Visit a Firestone or Tires Plus & talk to a tech & let them know you will be a regular customer if treated fairly. Bottom line, if you think you're being taken, you probably are. Educate yourself on general maint. of your truck. This forum will help greatly with that, the search is a great tool here. Check for cupping yourself, you will get different explanations of it from every tech at a dealership, & most of them have no clue what cupping is. They are not tire experts there, they are learning mechanics. Go to where 80% of the business is tires. Put a straight edge across your tire tread pattern & see where it's not touching the rubber. If you see a gap in the middle, you are most likely overinflated, the opposite, underinflated. Gap on one side or other, or uneven wear on individual tread lugs, alignment or balance issue. I have worked in a tire factory for the past 12 years & have learned alot about tire wear. My Revos have almost 30k on them & have worn perfect from following regular care as mentioned above.
     
To Top