Dealership refusing to cover under warranty due to offroad abuse

N2DesignsInc · May 4, 2018

remgu2000 said: ↑

"Off-Road" is too general of a term.

This is technically Off-Road:

and so is this:

Should you expect Toyota warrant your vehicle on both? I think we see more of their ads with Tacos on terrain like the first photo, don't you? That's not false advertising.
Click to expand...

Then technically my 4x2 Limited can off-road too in your first picture...but when they have a TRD PRO with one wheel on a boulder highly tipped and flexed at the yearly auto show, you would think off roading but somewhere in between your two pictures...but I do agree, they sold you a truck, not a boat.

N2DesignsInc · May 4, 2018

PROseur said: ↑

If the gloves don’t fit, you must ....
Click to expand...

...buy a lift kit?

N2DesignsInc · May 4, 2018

So clearly we didn’t know the extent of the truth here...within reason, warranty, but we weren’t there so the OP can sell us his side of the story but at the end of the day, we aren’t the dealer, see what the dealer sees, and aren’t the ones reimbursing him. I would’ve cleaned everything up and come in playing stupid and never mentioning I offroaded prior to the visit. Better chances but dealers aren’t stupid because if it’s not s common problem they will question it.

harrison20 · May 4, 2018

I woulda been jumping up and down and celebrating. Gimme a chance to do a disc brake conversion and I would take it!

Pine State · May 4, 2018

harrison20 said: ↑

I woulda been jumping up and down and celebrating. Gimme a chance to do a disc brake conversion and I would take it!
Click to expand...

Personally im waiting for my front pads to wear out so i can pull the trigger on front drums.

melikeymy beer · May 4, 2018

PROseur said: ↑

If the gloves don’t fit, you must ....
Click to expand...

Open a case with Toyota Corporate?

melikeymy beer · May 4, 2018

Pine State said: ↑

Personally im waiting for my front pads to wear out so i can pull the trigger on front drums.
Click to expand...

please do that...

cruetes · May 4, 2018

Pine State said: ↑

Personally im waiting for my front pads to wear out so i can pull the trigger on front drums.
Click to expand...

I laughed way too hard at this.

friendlywithbears · May 4, 2018

Wow, a thread where the OP actually comes back, says thank you after being called out, and moves on to get more help. NOW I've seen everything.

melikeymy beer · May 4, 2018

friendlywithbears said: ↑

Wow, a thread where the OP actually comes back, says thank you after being called out, and moves on to get more help. NOW I've seen everything.
Click to expand...

I doubt it....

4x4Runner · May 4, 2018

friendlywithbears said: ↑

Wow, a thread where the OP actually comes back, says thank you after being called out, and moves on to get more help. NOW I've seen everything.
Click to expand...

We’ll see. If anything, We can revert posts back to original if he decides to change anything to pull the wool over a certain corporation eyes.

It’s kinda clear what happened.

uurx · May 4, 2018

1) you waited a few months before posting this???? how....????

2) have you played replayed any of the toyota commercials for the dealerships manager??

https://www.youtube.com/watch?v=A1ZUn1amIz4

uurx · May 4, 2018

3) don't show them this one though...

https://www.youtube.com/watch?v=Pb1WZJIgUHM

hiPSI · May 4, 2018

jayrobot said: ↑

So clearly we didn’t know the extent of the truth here...within reason, warranty, but we weren’t there so the OP can sell us his side of the story but at the end of the day, we aren’t the dealer, see what the dealer sees, and aren’t the ones reimbursing him. I would’ve cleaned everything up and come in playing stupid and never mentioning I offroaded prior to the visit. Better chances but dealers aren’t stupid because if it’s not s common problem they will question it.
Click to expand...

Yes, we know the truth.
If he would have "cleaned everything up" as you say, HE WOULDN'T HAVE HAD A PROBLEM IN THE FIRST PLACE!

N2DesignsInc · May 4, 2018

uurx said: ↑

1) you waited a few months before posting this???? how....????

2) have you played replayed any of the toyota commercials for the dealerships manager??

https://www.youtube.com/watch?v=A1ZUn1amIz4
Click to expand...

“Toyota, let’s go places” ...just don’t go off-roading and if you do, don’t go to the dealer. Did you see it in the fine print? I did!

4x4Runner · May 4, 2018

uurx said: ↑

1) you waited a few months before posting this???? how....????

2) have you played replayed any of the toyota commercials for the dealerships manager??

https://www.youtube.com/watch?v=A1ZUn1amIz4
Click to expand...

Well...that looks like any other road through Oakland and...I didn’t see the truck stuck axle deep in mud for a half hour.

OP should be more concerned that his truck actually got stuck because that isn’t shown in commercials.

Lawfarin · May 4, 2018

Fast Frank said: ↑

There's something wrong with this story...

The rear brake is an enclosed mechanism. By the sound of this story as told, it had a catastrophic failure and took out virtually all of the parts.

And there was mud in there.

I've dealt with mud damage a time or two. It's abrasive. It wears surfaces. It causes seal failures. It eats brake pads. It takes off protective coatings and lets everything rust.

But it doesn't destroy things like a bomb went off in there. It grinds metal away, and it takes a while.

The story makes it sound like everything was just fine and dandy. Then, suddenly and without warning, no brakes. Being the cautious type, and knowing it was damaged, You decided to drive it to the dealer.

I'm going to go out on a limb, and suggest the story goes more like this-

You went out to play in the mud, and stuck that rear wheel in some soupy mud. It probably sat there like that a while and the mud/soupy water mix got in there.

Then, you drove the truck home and parked it. After it sat a while, the water dried up some and the brake was partially filled with dirt.

Then, You drove the truck as if nothing happened. As You were doing this, the highly abrasive dirt ate away at the lining on the brake shoes, and the inside of the drum.

It probably didn't brake straight. Because the dirt interfered with normal brake function, the truck probably pulled toward the opposite side every time you stopped. This was ignored.

At some point, The lining on the brake shoes wore completely away and this caused the steel backing of the brake shoe to contact the drum. Quite naturally, This made a nasty grinding sound. This was ignored.

Continued driving like this caused extended grinding of the drum and shoes. Because of the material worn away, the brake shoes pushed farther out every time you stepped on the brake. The noise from the Metal-To-Metal contact got louder and louder. At some point, Galling began to happen and the extreme heat generated caused melting and welding of the metals. This created a rough, lumpy surface that didn't slide smoothly any more. Now every stop was a jerky, grabby, noisy experience that all the other cars around you could hear. This was ignored.

This insanity continued until finally, the limits of the design were reached. The wear was so severe and amount of metal removed was so great that the pistons in the slave cylinder came out of the bore.

This allowed the brake fluid to run out. There was a point where the brake pedal went soft. Because the travel on the brake master cylinder is small, and the resivior holds many times more fluid than a single stroke of the brake pedal can pump out... You had to step on the brake pedal many times before it stopped working entirely. So, that's what you did. Completely ignoring an amazing amount of warning.

At that point, there were probably pieces broken off and dropped into the rotating brake drum..

So, then you drove it to the dealer. Grinding and crunching all the way.

Now, what part of that story are we supposed to believe is a defect in materials and workmanship?

You made an incredible number of bad decisions, and this damage is entirely abuse. No warranty repairs for you, sir.
Click to expand...

You got my vote for post of the year!

uurx · May 4, 2018

4x4Runner said: ↑

Well...that looks like any other road through Oakland and...I didn’t see the truck stuck axle deep in mud for a half hour.

OP should be more concerned that his truck actually got stuck because that isn’t shown in commercials.
Click to expand...

you are right, not enough mud in that one.
"the best pick up for the mud"
https://www.youtube.com/watch?v=avO_goSF1Jo

OrangeJulius · May 4, 2018

hiPSI said: ↑

All those guys up above who are blaming Toyota and the dealer is the reason we have to pay extra for stuff in life. Personal responsibility.
Click to expand...

Then don't advertise a vehicle as offroad and show video of it in your ad going through hub deep mud or blasting through sand dunes.

crackils · May 4, 2018

Fast Frank said: ↑

There's something wrong with this story...

The rear brake is an enclosed mechanism. By the sound of this story as told, it had a catastrophic failure and took out virtually all of the parts.

And there was mud in there.

I've dealt with mud damage a time or two. It's abrasive. It wears surfaces. It causes seal failures. It eats brake pads. It takes off protective coatings and lets everything rust.

But it doesn't destroy things like a bomb went off in there. It grinds metal away, and it takes a while.

The story makes it sound like everything was just fine and dandy. Then, suddenly and without warning, no brakes. Being the cautious type, and knowing it was damaged, You decided to drive it to the dealer.

I'm going to go out on a limb, and suggest the story goes more like this-

You went out to play in the mud, and stuck that rear wheel in some soupy mud. It probably sat there like that a while and the mud/soupy water mix got in there.

Then, you drove the truck home and parked it. After it sat a while, the water dried up some and the brake was partially filled with dirt.

Then, You drove the truck as if nothing happened. As You were doing this, the highly abrasive dirt ate away at the lining on the brake shoes, and the inside of the drum.

It probably didn't brake straight. Because the dirt interfered with normal brake function, the truck probably pulled toward the opposite side every time you stopped. This was ignored.

At some point, The lining on the brake shoes wore completely away and this caused the steel backing of the brake shoe to contact the drum. Quite naturally, This made a nasty grinding sound. This was ignored.

Continued driving like this caused extended grinding of the drum and shoes. Because of the material worn away, the brake shoes pushed farther out every time you stepped on the brake. The noise from the Metal-To-Metal contact got louder and louder. At some point, Galling began to happen and the extreme heat generated caused melting and welding of the metals. This created a rough, lumpy surface that didn't slide smoothly any more. Now every stop was a jerky, grabby, noisy experience that all the other cars around you could hear. This was ignored.

This insanity continued until finally, the limits of the design were reached. The wear was so severe and amount of metal removed was so great that the pistons in the slave cylinder came out of the bore.

This allowed the brake fluid to run out. There was a point where the brake pedal went soft. Because the travel on the brake master cylinder is small, and the resivior holds many times more fluid than a single stroke of the brake pedal can pump out... You had to step on the brake pedal many times before it stopped working entirely. So, that's what you did. Completely ignoring an amazing amount of warning.

At that point, there were probably pieces broken off and dropped into the rotating brake drum..

So, then you drove it to the dealer. Grinding and crunching all the way.

Now, what part of that story are we supposed to believe is a defect in materials and workmanship?

You made an incredible number of bad decisions, and this damage is entirely abuse. No warranty repairs for you, sir.
Click to expand...

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Dealership refusing to cover under warranty due to offroad abuse

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Dealership refusing to cover under warranty due to offroad abuse

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melikeymy beer Hold my beer and watch this

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melikeymy beer Hold my beer and watch this

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cruetes DYWAI

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friendlywithbears a tree falling in the woods

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melikeymy beer Hold my beer and watch this

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