Dealership sheered a lug, should I have asked for a loaner until replacement?

Thanks for the update. I agree with you, but at least they were prompt.

 

They could have also removed a nut and lug from a vehicle on the lot the day it happened and been done without you ever knowing.

Maybe they'll keep some spare lug parts going forward, I can't believe they didn't in the first place.

 

I know, kinda seems like a standard part to have on hand... we will see how the next service appointments go.