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Dealership story now Toyota paying for my new tires

Discussion in '2nd Gen. Tacomas (2005-2015)' started by FoxySandChick, Oct 31, 2008.

  1. Oct 31, 2008 at 1:23 AM
    #1
    FoxySandChick

    FoxySandChick [OP] Well-Known Member

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    Kristin
    Henderson, NV
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    07 DC 4x4 Base model V6 Impulse Red Pearl
    De-badged, limo tint, black wet okole's, weathertechs, extra d-rings, TSB bilsteins
    The short version ;). I developed a vibration, more of a wobble, when I had my tires rotated. I got them tested on the Hunter radial balance machine and found out my tires were 'out of round' the run-out was 36/38lbs, acceptable is about 22lbs. I took it to the dealer while the tires were still under warranty, the service writter gave me a BS line about being over the milage limit for the warranty, when there actually isnt one. I complained to the writer, service manager, sales manager, attempted 6 times to contact the general manager. Decided to replace the tires myself and complain to Toyota Coporate. Got a call from the 'customer service agent', returned that call and made my complaint, she advised she would look into and contact me. The service manager then contacted me and offered to replace the tires on my truck, I advised him I'd already purchased upgraded tires, he then said Toyota will reimburse me for the tires and would get back with me. So now I'm just waiting authorization for them to send me a check and see how much they are going to pay.

    So now I have Nitto Terra Grappler 265/70/17 on Moto Metal 957B all from 4 Wheel Parts, who had excellent service and quick installation, saved $$$ also!

    Here is my new shoes!
    [​IMG]
     
  2. Oct 31, 2008 at 4:25 AM
    #2
    oldtacomaguy

    oldtacomaguy four forty four

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    Alpine deck and amp, Polk speakers front and rear, Kenwood subwoofer, windows tinted to 20%, Sockmonkey decals, TSB, Eibach springs and Bilstein 5100's
    Can't beat a free upgrade, even with the hassles involved.
     
  3. Oct 31, 2008 at 6:27 AM
    #3
    paintdiddy

    paintdiddy Machine gun shits

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    shithead
    nj and not from "the jersey shore"
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    that was a short story?i hate to see a long one from you..lol
     
  4. Oct 31, 2008 at 5:43 PM
    #4
    surfsupl

    surfsupl Well-Known Member

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    Gregg
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    I DONT CARE IF IT'S A RE-POST
    Rear Diff Breather~ 5100's ~Fog Light Anytime~Tint~TRD Seat Covers~Weather Tech's~Pioneer H.U.~Lift~Eibach Springs~LED's......blah...blah...blah
    Hmmmmmmmmm.........I think thats about 10 minutes I will never get back? :eek: I would hate to read a condensed version of your short story!.............LOL!!
     
  5. Oct 31, 2008 at 6:05 PM
    #5
    paintdiddy

    paintdiddy Machine gun shits

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    shithead
    nj and not from "the jersey shore"
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    hahahah i stopped after 7 lines.i have no clue what this is even about.
     
  6. Oct 31, 2008 at 7:30 PM
    #6
    gavonder

    gavonder She's Kickass!

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    LOL !!! I did read it, but that's damn funny!!!

    Oh, and I hope you get Toyota to pay for them.

    GA
     
  7. Oct 31, 2008 at 7:35 PM
    #7
    LonghornTaco

    LonghornTaco Can you pass the bailout please?

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    I too read the whole thing. Foxy, I feel your pain. I had a Yukon at one time that had bad tires from the start. After MANY trips to the dealership for alignment, tires, etc..., I finally got them to buy me a new set of BFG A/Ts (not the stock Firestones). Then, two of them weren't any good either.

    They told me that a vehicle can't make a tire go bad, but I find it hard to believe that 6 out of 8 tires were bad, so I didn't believe them. I finally traded that piece of sh!t in for my '06 PreRunner a couple of years ago. I now have an '09 4x4. Taco FTW! :)
     
  8. Oct 31, 2008 at 7:43 PM
    #8
    luk8272

    luk8272 Poodoo

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    5% Tint, Bug flector, vent Visors, Removed secondary air filter, Rear Spring TSB w/ Wheeler's Add A Leaf HD Pack, Icon 2.0 rear shocks, Toytec 3" lift up front with Total Chaos UCA's, Debadged, Billet Grille,TRD Offroad rims/17x9 Pro comp 6001 rims, Duratracs 265/75/16 or 285/70/17, Fog light anytime mod, Tailgate hose clamp mod, Pro-dry AFE filter. Extended Differential Breather, ABS on/off, 6000k LEDs from CSJumper, heads/fogs, ScanguageII, Devil horns, Devil horns on third brake light, Mounted 60" Highlift, Mounted Tool Box, Wet Okole Front/Rear Seat Covers, TW sticker, Midland Handheld CB,Painted engine cover, Revenge Fab Sliders, ARE Topper, Weather tech Floorliners.
    I feel your pain and hope you come out ahead. good luck.
     
  9. Oct 31, 2008 at 7:46 PM
    #9
    LonghornTaco

    LonghornTaco Can you pass the bailout please?

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    3" ToyTec coilover lift on Bilstein 5100s, Total Chaos UCAs, ToyTec diff drop, Scangauge II, 4D MagLite mounted on the drivers seat, Painted engine cover, Painted calipers (red), Painted skid plate (red) Valentine 1 radar detector hard wired, Damplifier Pro on the floor, back wall and doors, Luxury Liner Pro on the floor and doors, Kenwood DNX8120, 2 Pioneer TS-SW1041D 10" shallow mount subs, 2 Pioneer PRS-D4200F 1200W amps, Mr Marv sub enclosure, Hybrid Audio Clarus 6.5" components in the front doors, Alpine 5.25" coaxials in the rear doors, A.R.E. LSII fiberglass tonneau cover, All Pro bumper, All Pro sliders, Wet Okole seat covers, Sockmonkey Mountain badges, PIAA 510 SMR Driving Lights, Warn M8000 Winch, Bud Built skids
    For the record - that Yukon was the most comfortable vehicle I've EVER owned - plsuh leather, etc... But, it was still a piece of sh!t!!

    But I wouldn't trade my firm-riding, lifted Taco for a Cadi any day!
     
  10. Dec 3, 2008 at 4:22 AM
    #10
    FoxySandChick

    FoxySandChick [OP] Well-Known Member

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    07 DC 4x4 Base model V6 Impulse Red Pearl
    De-badged, limo tint, black wet okole's, weathertechs, extra d-rings, TSB bilsteins
    :typing: Yeah well I edited it for content, I was a little :mad: when I wrote it. So anyway an update or 2, the dealership decided to deny the reimbursement a week later, so I made a complaint with Toyota Corporate. Well the experience with them was not great either, they originally told me they were going to give the dealership a chance to make it right then they would take care of it. I knew the dealership was not going to give in and of course they didn't, so back to Corporate thinking they would stand by their word to handle it themselves. Of course not, they denied my claim based on 'no documentation' of the problem which was complete BS since the dealer had refused to check my tires for a problem which was the basis of my complaint, but I had them tested myself before going to the dealer and had the documentation. So I sent a 2nd letter, copy of the 1st and copies of all my documentation to the Toyota Corporate Reimbursement Department and now my check is in the mail!! :D
     
  11. Dec 3, 2008 at 4:31 AM
    #11
    FoxySandChick

    FoxySandChick [OP] Well-Known Member

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    07 DC 4x4 Base model V6 Impulse Red Pearl
    De-badged, limo tint, black wet okole's, weathertechs, extra d-rings, TSB bilsteins
    You should see the letters I sent to Toyota Corporate!
    Check should be here after Christmas :cool:.
    Persistence pays off in the end. Even if Corporate tells you they can't/won't help you, don't give up there.
    Now I'm going to send a letter to the owner of Fletcher Jones Toyota and the GM at the dealership, give them a chance to make it right. But the dealership still received a negative notice from Corporate.
     
  12. Dec 3, 2008 at 6:23 AM
    #12
    Simon's Mom

    Simon's Mom Wag More Bark Less

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    Stock for now
    Glad it worked out for you and your efforts awarded you with some cha ching, now you got some mod money!
     
  13. Dec 4, 2008 at 1:28 AM
    #13
    FoxySandChick

    FoxySandChick [OP] Well-Known Member

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    De-badged, limo tint, black wet okole's, weathertechs, extra d-rings, TSB bilsteins
    :D Thanks, but that $$ was already spent on those new tires :( but free tires of my choice was well worth it!!
     
  14. Dec 4, 2008 at 1:41 AM
    #14
    RelentlessFab

    RelentlessFab Tacoma offroad armor fabricating beast Vendor

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    Had tons on the old Taco's.... new Tundra is pretty stock
    hells yeah, who doesnt like free upgrades? persistence definitely pays off in the end on these kinds of issues.
     
  15. Dec 4, 2008 at 1:44 AM
    #15
    RedTaco2134

    RedTaco2134 Well-Known Member

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    Like said above ^ Can't beat a free upgrade.
     
  16. Dec 4, 2008 at 9:28 PM
    #16
    WilsonTheDog

    WilsonTheDog Kylie's dad

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    Glad it worked out. Truck looks good, btw.
     
  17. Dec 4, 2008 at 11:34 PM
    #17
    Kyouto42

    Kyouto42 Iron Beard

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    Glad it worked out. I went through mostly the same stuff but just stayed at the dealer level. Eventually I just said F* it and went to discount tire. Got them pro-rated under bfg's warranty and paid the diff on my AT KO's.
     
  18. Dec 5, 2008 at 12:22 AM
    #18
    FoxySandChick

    FoxySandChick [OP] Well-Known Member

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    De-badged, limo tint, black wet okole's, weathertechs, extra d-rings, TSB bilsteins
    :) Thanks.

    :D Glad you got your issued solved easier than mine. I was told at the dealer that my warranty was expired, so I didn't take them to another tire shop. I found out that my warranty was not expired after I purchased my tires/rims, then I contacted the dealership again reference giving me false information. I'd already made a complaint at the dealership when I asked them to test my tires and they refused. They said they would pay then went back on their word, so I took it to Toyota. Toyota Customer Service did a poor job of investigating and following up, so I took it higher than customer service.

    I just wanted to make the information available for anyone who is having issues with the Dunlops and wants to know how to get the dealer to replace the tires since 'ride complaints' are not covered under the warranty. Hopefully Toyota will get enough complaints about the Dunlops and will stop using them.

    I was at the dealer today and checked out their inventory, all the trucks have different tires on them regardless of model/package. There were 09 TRD sports with BFG, Bridgestone and even 1 with Dunlops!
     
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