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dealership sucks

Discussion in '2nd Gen. Tacomas (2005-2015)' started by 06ryan27, Jun 10, 2012.

  1. Jun 10, 2012 at 10:05 AM
    #1
    06ryan27

    06ryan27 [OP] Well-Known Member

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    Ok, so I dropped my truck off for its first oil change/tire rotation. I havent had a vehicle in a shop........EVER! So I was a little hesitant but, you know, it's free. Everything went fine, or so i thought. the next week My buddy wants to see what my wheels and tires would look like on his 02 Z71, I said alright cause I already had his fronts rims and tires off doing wheel bearings. I have a powerfull cordless impact that wouldnt budge my lug nuts!!!! So then I hooked up the air with a matco impact, still nothing!!! So then I got my torque wrench out and went up in 10LB incraments until a lug nut moved....well the lug nut finally moved at 240 foot pounds of torque!!!!!!!!! Thats a little excessive seeing as how it only calls for 83. I do know the first gens were bad about breaking studs if over torqued. So I called BOB RICHARDS OF NORTH AUGUSTA SC. and the service manager was a total dumbass. He told me he didnt see how that was possible because he only has 150PSI running through his shop :jerkoff:. Was he trying to get me off his back or was he dumb enough to really think you cant get 240 foot pounds outta 150 psi of air???? so he wouldnt do absolutly nothing for me, I tried to at least get him to give me the filters and oil for my next 4 changes and he said he couldnt do that. So ling story short, who do I need to talk to??
     
  2. Jun 10, 2012 at 10:11 AM
    #2
    BAMFTACO

    BAMFTACO Pabst Blue Ribbon on ice

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    Shops do that just used an impact and torque the shit out of them but if you wana complain go to his boss and Just complain
     
  3. Jun 10, 2012 at 10:13 AM
    #3
    greenrustic

    greenrustic Well-Known Member

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    Good luck dude. I just finished washing my truck and discovered that after the last time I went in for the free oil change and tire rotation the dealer didn't rotate the tires. How do I know? My front drivers side wheel is the only one with a scratch and the scratched wheel is still on the front drivers side! Can't wait to go in next time!
     
  4. Jun 10, 2012 at 10:19 AM
    #4
    mcdowell

    mcdowell My name is Mudd

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    Customer service rep. My first rotation they scratched all 4 wheels so you have to check everything they do.
     
  5. Jun 10, 2012 at 11:22 AM
    #5
    jandrews

    jandrews Carolina Alliance Southwest Region Ambassador

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    Edit: Ryan broke out a quick delete there.
     
  6. Jun 10, 2012 at 11:25 AM
    #6
    Ryanv

    Ryanv Toyota Technician

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    Wrong thread sorry ment to post in the "dealership bent me over"
     
  7. Jun 10, 2012 at 11:34 AM
    #7
    06ryan27

    06ryan27 [OP] Well-Known Member

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    There all the same
     
  8. Jun 10, 2012 at 11:38 AM
    #8
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Staff Member

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    Using a torque wrench to determine the torque a bolt or nut was applied with is hugely in accurate.
     
  9. Jun 10, 2012 at 11:39 AM
    #9
    whippersnapper02

    whippersnapper02 Well-Known Member

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  10. Jun 10, 2012 at 11:45 AM
    #10
    rab89

    rab89 Well-Known Member

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    I'd be replacing that stud and nut if it was torqued as high as it seems, thats way too much stress.
     
  11. Jun 10, 2012 at 1:39 PM
    #11
    06ryan27

    06ryan27 [OP] Well-Known Member

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    No, but theres no really accurate way, thats about as good as its gonna get, but if you torque it at 80, then go back at 100, it will move, so I beleive it would be safe to say it was at least 200ft-lb
     
  12. Jun 10, 2012 at 1:40 PM
    #12
    06ryan27

    06ryan27 [OP] Well-Known Member

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    3" RBP lift, anytime fogs
    It was all 24 of them
     
  13. Jun 10, 2012 at 10:16 PM
    #13
    rab89

    rab89 Well-Known Member

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    woah, I'd ask that the dealership buy you new studs and lug nuts.

    I'd try to nicely explain to the service manager that it is a safety hazard and you are not comfortable driving your family around knowing they were extremely over tightened.
    hopefully asking nicely goes well, if not you might have to mention that toyota customer care will be involved if they have to be.

    good luck brother!
     
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