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Dealership Sucks

Discussion in 'Product Reviews' started by AeroCooper, Sep 25, 2012.

  1. Sep 25, 2012 at 10:48 AM
    #1
    AeroCooper

    AeroCooper [OP] Half the strength of ten (microscopic men)

    Joined:
    Apr 16, 2010
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    #35400
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    2,027
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    Male
    VT
    Vehicle:
    2014 Barcelona Sport Access Cab 4x4
    Leveled with 5100s @ 1.75", Hankook Dynapro AT/m, Ultra Maverick wheels, N-Fab side steps, WeatherTech floor liners, EGR in-channel rain guards, TRD shift knob for 10 extra mpg, Gentex 177 auto dim rear view mirror with compass and temp, CompuStar remote start, Muth heated signal mirrors, disable AC with defrost mod
    Saturday I bought a brand new 2013 Sport access cab. Loving the truck, hating the dealer. Besides low-balling me on the trade in :rolleyes: they also wouldn't do one single thing to sweeten the deal for me. To be fair, they did locate the exact truck/color that I wanted and brought it in for me, but that's where the service ended. Every question I asked I would get a frustrated look, a few grunts and an "I don't know, that's just how it is"

    For example, I asked why every Sport on the lot had wheel locks except mine...."er, er...I don't know, some do some don't" I mean really, would it hurt to say "Here's a set of wheel locks on us"??

    The biggest thing for me though was that one year ago when I brought in my 2010 Tacoma to get the rear TSB done I asked if they would mind putting in my 5100s since they were replacing the front shocks anyway. No problem at all, and no charge either. The service dept. has always been great there. But when I asked if they could throw this service in as an incentive for me spending $31,000 they stonewalled me. Said they don't do aftermarket anything anymore, and no way would they do it.

    At this point I said, I want the truck, but I also want you to know that I will be filling out the customer satisfaction survey. The guy looks at me with shock and says "Why? Is there something you're not happy with?" :eek: Derp! I said, yeah, the things we just discussed that you refuse to offer me. He said "Let me talk to the manager again, but meanwhile you can go into the finance office to fill out those forms" and that was the last I heard of it.

    So today, I called Toyota HQ and told them my tale of woe, and I have a feeling the dealer will be calling me shortly with a better attitude....but we'll see.
     
  2. Sep 25, 2012 at 10:57 AM
    #2
    Pugga

    Pugga Pasti-Dip Free Since 1983

    Joined:
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    Mike
    Massachusetts
    Vehicle:
    '13 Ford F-150 SCREW
    F-150 Mod
    So... lets see some pics of the new truck!
    :worthless:
     
  3. Sep 25, 2012 at 11:15 AM
    #3
    AeroCooper

    AeroCooper [OP] Half the strength of ten (microscopic men)

    Joined:
    Apr 16, 2010
    Member:
    #35400
    Messages:
    2,027
    Gender:
    Male
    VT
    Vehicle:
    2014 Barcelona Sport Access Cab 4x4
    Leveled with 5100s @ 1.75", Hankook Dynapro AT/m, Ultra Maverick wheels, N-Fab side steps, WeatherTech floor liners, EGR in-channel rain guards, TRD shift knob for 10 extra mpg, Gentex 177 auto dim rear view mirror with compass and temp, CompuStar remote start, Muth heated signal mirrors, disable AC with defrost mod
    Well, not many pics yet since the mods are all in the mail still for the most part, but here's a few from my other thread:
    [​IMG]

    [​IMG]

    Took the Muth mirrors and Highlander switch out of my 2010 before I traded it in and reinstalled them Sunday. :D

    [​IMG]

    [​IMG]
     
  4. Sep 25, 2012 at 11:19 AM
    #4
    AeroCooper

    AeroCooper [OP] Half the strength of ten (microscopic men)

    Joined:
    Apr 16, 2010
    Member:
    #35400
    Messages:
    2,027
    Gender:
    Male
    VT
    Vehicle:
    2014 Barcelona Sport Access Cab 4x4
    Leveled with 5100s @ 1.75", Hankook Dynapro AT/m, Ultra Maverick wheels, N-Fab side steps, WeatherTech floor liners, EGR in-channel rain guards, TRD shift knob for 10 extra mpg, Gentex 177 auto dim rear view mirror with compass and temp, CompuStar remote start, Muth heated signal mirrors, disable AC with defrost mod
    You may be right, and to be honest I'm not sure how comfortable I would be at this point having them install the billies. It's like being rude to a waiter, you don't do it and expect your food to be treated well back in the kitchen, right?

    But I am glad to hold the dealers feet to the fire so maybe the next time they will bend a little for the customer after me.
     
  5. Sep 25, 2012 at 11:30 AM
    #5
    Burns

    Burns Well-Known Member

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    Truck is Sold
    My local dealer is the same if not worse, the service department is awesome and the sales department is a total nightmare. I will not be buying another vehicle from them!
     
  6. Sep 25, 2012 at 4:42 PM
    #6
    B737

    B737 Throbbing Member

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    Kevin
    Jersey Shore
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    stock
    my dealer jumped through their asses to make my deal happen, they were awesome, and i def feel like i got a fantastic deal on my truck...

    that said... dont fret about the wheels locks, they suck. no one wants your stock wheels :)

    i hate my wheels locks and would love to delete them. you can have my 2012 locking lugs if you send me 4 of your lugs :)
     
  7. Sep 29, 2012 at 9:51 PM
    #7
    TSSTaco

    TSSTaco Well-Known Member

    Joined:
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    Patrick
    OKC, OK
    Vehicle:
    '13 DC 4x4 TSS Tacoma
    I'm sure there are different average prices nation wide and from the look of it, your driving a TRD Sport but if you paid 31 for an access cab I think you have every right to go back and punch those guys in the balls.
    I know a few dealers I talked to tried to strong arm me when I told them I wasn't going to pay over 30k for the truck. They looked at me like I was smoking crack.
    I just bought a DC 2013 4x4 TSS Edition for 29 flat, that included an extended warranty. But my dealership literally busted ass to get my business. I had three of them chasing each others tails. Ended up having to drive 2 hours out for it, but the dealership even sent me to a steakhouse on them for the drive.
     
  8. Sep 30, 2012 at 12:46 AM
    #8
    krob32

    krob32 Well-Known Member

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    Kelly
    Ft. Belvoir, VA / Asheville, NC
    Vehicle:
    2012 MGM TRD Sport DCLB
    WeatherTec Digi Liners, AVS Bugflector II, TRD FJ SE Anthracite Rims, Goodyear DuraTrac 265/75/16, AVS In-Channel Wind Deflectors, Extang Solid Fold, Pop & Lock, Color Match Grill Emblem (Anthracite), Plasti Dip Emblems, Tacoma Bed Mat, Tacoma Door Sill Protectors, ToyTec Ultimate Lift Kit, ICON UCAs, Wet Okoles, Sockmonkey 3rd Brake Light Cover, LED Hood/Bed Lighting w/ OTRATTW Switches, Famous Fabrication Sliders, Sockmonkey TRD Bed Decal, Proven Design 4x4 Mudflaps, BenWA's Rear Power Sliding Window, Jasper Off Road 6" Reverse LED Pod, ImMrYo Rear View Mirror Bracket, GrillCraft w/ Black Mesh and color matched Land Cruiser Emblem, LED Tail Lights, Badge Removal and Vinyl TRD/Tacoma Stickers.
    I ran into a similar situation when buying mine. Ended up driving a little over an hour to another dealership for customer service. Got a much better deal (over $3K OTD if you can believe it) and experience.
     
  9. Sep 30, 2012 at 12:58 AM
    #9
    Tigahshark

    Tigahshark Senior NEWBIE

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    Isaac
    On a volcano, literally!
    Vehicle:
    2011 DC TRD off road 4X4
    Tint Weathertech floor liner, weathertech window visor Roll n lock tonneau cover Rubber bed mat Smoked license plate covers
    They are called stealerships lol
     
  10. Jan 22, 2015 at 2:38 PM
    #10
    snowmanwithahat

    snowmanwithahat Well-Known Member

    Joined:
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    2013 Spruce Mica DCSB, TRD OR, V6, Auto
    Very curious what happened to this truck... I see you have a beautiful red one now.
     
  11. Jan 22, 2015 at 4:11 PM
    #11
    AeroCooper

    AeroCooper [OP] Half the strength of ten (microscopic men)

    Joined:
    Apr 16, 2010
    Member:
    #35400
    Messages:
    2,027
    Gender:
    Male
    VT
    Vehicle:
    2014 Barcelona Sport Access Cab 4x4
    Leveled with 5100s @ 1.75", Hankook Dynapro AT/m, Ultra Maverick wheels, N-Fab side steps, WeatherTech floor liners, EGR in-channel rain guards, TRD shift knob for 10 extra mpg, Gentex 177 auto dim rear view mirror with compass and temp, CompuStar remote start, Muth heated signal mirrors, disable AC with defrost mod
    To be honest, after my original Pyrite I never felt the same about that gray one. I sold it 6 months later.
    But as you said, I now have a great Barcelona and I'm loving it. All's well that ends well I guess.
     
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