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Dealerships You Wouldn't Do Business With Again...

Discussion in '2nd Gen. Tacomas (2005-2015)' started by FreeHeel, May 26, 2010.

  1. May 26, 2010 at 1:06 PM
    #1
    FreeHeel

    FreeHeel [OP] Not Dead But Definitely Dying

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    I’m sure there are various bad experience stories out there so go ahead and vent, heck it may even spare someone else the misfortune of going through a similar experience.

    I’ll start:

    Williams Toyota
    Sayre, PA

    Just about 3 months ago I purchased a used 2006 Tacoma from them. It read 29K and change on the odometer, seemed well cared for and came will all the preventative maintenance records. That being said, two days ago the AC gave out. After doing a ton of research I believe the issue is a seized compressor ~ not a cheap fix assuming I’m correct. I contacted Williams Toyota and explained the situation to them. Obviously the truck is out of comprehensive warranty so I wasn’t expecting any miracles. All that I politely asked for was to have the AC inspected at no charge to confirm exactly what was causing the system to fail. Whatever repairs were necessary I would address and pay for. They said they could certainly inspect the system and likely locate the problem but would have to charge me full price. I really don’t think I was asking for too much here considering a just bought the truck from them, its low mileage and most of the previous preventative maintenance had been done at their dealership. At any rate, Williams Toyota is one dealership I won’t ever do business with again.

    Wow, this is way better than therapy! I feel much better now, thanks for listening.
     
  2. May 26, 2010 at 1:42 PM
    #2
    07trd4x4

    07trd4x4 Well-Known Member

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    Greg
    Sacramento CA
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    Well all I got too say is the one I hated was the jeep dealer I bought it at way back when. No longer in business, hmmmm wonder why!?!?
     
  3. May 26, 2010 at 1:45 PM
    #3
    07trd4x4

    07trd4x4 Well-Known Member

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    Sacramento CA
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    It is my 98 wrangler that I had and miss!!!
     
  4. May 26, 2010 at 1:49 PM
    #4
    floridaoccifer

    floridaoccifer Civil Servant

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    WESLEY CHAPEL TOYOTA - WESLEY CHAPEL FLORIDA

    I have purchased from there in 2007 when the dealership was new and grand. Since then the entire place has become a horrible experience from start to finish. The salesmen do NOT have a clue about their product and the finance department is nothing short of a scam infested group of individuals.

    TWICE, yes twice I have attempted to give them my business since 2007 and each and every time has been met with the same experience. Not only was I promised over and over that things were being taken care of but the pricing on the vehicle changes immediately. I was given a price of $26,000 out the door on a used Tacoma when all of a sudden 2 hours before I could finalize the deal (at work) I get a call saying, "Oh by the way, our math was wrong and we can't work that deal, but we can sell it to you for $31,000". Math was wrong? What type of a mental midget is working at the dealership to miscalculate a deal this bad?

    In 2008 (Dec) I attempted to purchase a 4Runner and after a few hours of back and forth with the finance manager I was told to come back in the morning and all will be correct and ready to go. I arrived at 9am in the morning and was told by another manager that they can't work the deal. The original manager was standing in the room (glass one where they crunch the numbers) and would not come out to give us the news.


    If you know anyone that wants a Tacoma in the Tampa area tell them to avoid this dealership like the plague.:mad:
     
  5. May 26, 2010 at 1:49 PM
    #5
    Brunes

    Brunes abides.

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    DC or New Jersey - Depends on the day....
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    Inside: Tint, Wet Okole 1/2 Piped Red/Black Covers, Black Weathertech Digital Fit Mats, URD Short Throw w/ TWM Weighted Knob, USA Spec iPod adapter. Outside: 4300K Retro w/ Angel Eyes and Red Shrouds, 5000K Blazer Fog Light Retrofit, Debadge, Bed Locking Handle, Satin Black Rims Performance: TRD/Steigmeier Blower w/ 2.7 Pulley. 668 Injectors and 320 LPH AEM Fuel pump. URD UCON and 7th Injector. DTLT Headers, URD Y-Pipe, Wicked Flow Muffler. Suspension: Both: OME Shocks Front: 886X's and TC UCAs Rear: Dakars Armor: Relentless Front Bumper Relentless High Clearance Rear w/ Tire/Rotopax Swing Out Relentless Front, Mid, and TCase skids BAMF Diff Skid Recovery and Spares: Fullsize Spare Tire 2x2 gal Rotopax 1x1 gal Rotopax 1x1 gal Water Rotopax Warn 9.5XP-S Winch Hi-Lift Extreme 60" Ironman Off-Road Recovery Kit
    It sounds like they just didn't go above and beyond for you...If them telling you that they have to charge you for work they were going to do instead of giving it to you for free makes them a bad dealer- so be it.

    There are plenty out there for you to try...Good luck finding one that will do work for free for no reason other than you asking them to.
     
  6. May 26, 2010 at 2:18 PM
    #6
    Okkine

    Okkine Well-Known Member

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    Well, I won't get my truck serviced at North Shore Toyota in Vancouver any more. I brought my truck into them last fall to have them install my winter tires on a new set of rims that I bought from them. First visit, instead of putting the winter tires on the new rims (the ones with no TPMS sensors), they removed the tires from the existing rims and put the new ones on, leaving the new rims sitting in their parts department. An hour later they finally had the tires on the new rims, but it was the SUMMER tires, meaning I'd have to drive with the TPMS light flashing for 8 months of summer instead of the four months of winter. I didn't complain at the time since it's not THAT big of deal.

    Fast forward to this spring, I go to put my summers back on and find that they had over-torqued the tires so much that you need an impact wrench to get them off (I live in an apartmen, and don't have room for alot of tools). I take it back to the dealer and figured I might as well mention the TPMS sensors while I'm there.... and after waiting two hours for what I was told would be a 45 minute job, I get home and find that they swapped the TPMS sensors as I asked, but once again over-torqued the wheels (even though it was written on the service sheet "DO NOT OVER TORQUE WHEELS"). Anyway, a long, strongly worded email to the service manager, and one more visit to the dealer, and they had the tires on properly. But needless to say, I've had enough of that dealership. If they can't install a tire properly, who knows what else they're doing wrong.
     
  7. May 26, 2010 at 2:23 PM
    #7
    Okkine

    Okkine Well-Known Member

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    I tend to agree with the OP... if something like that goes wrong THAT SOON after purchasing it, they should be willing to diagnose it for free. I understand that they wouldn't fix it for free, but a free diagnosis would work in their best interest and the customers.
     
  8. May 26, 2010 at 2:30 PM
    #8
    Fluffymonkey

    Fluffymonkey Token

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    College Station, TX/ Lawrence, KS
    Vehicle:
    2013 Trd Sport DC, 07 DC sr5
    2007: Avid sliders, 30% front tint, Truxedo low-pro qt tonneu cover, aero turbine 2525 muffler w/ 8'' tip, AR25 Resonator, 16x8 Dick Cepek DC-1 w/ 265/75 Goodyear Wrangler Duratracs, 2010 headlights, ome 884 coils with .5'' top plate spacer, OME sport front shocks, blisten 5100s rear, 2'' aal, locking gas cap, LR ucas, Viper 2-way remote start, afe drop in filter, Rocky locking bike mounts, gear chest, scanguage, pop n lock tailgate lock 2013: most things transferred over from my 07, 5100s @ .85 + eibachs, wheelers progressive aal w/ overload
    Can't recall the name, but it was a dealer in Houston on I45 I believe. I drove down all the way from College Station after seeing one of their vehicles online and informing them over the phone of my trip and they couldn't even find the keys to the vehicle I wanted to drive. After much searching and the test drive I made an offer and they would not bargain 1 cent. It was a used 06 trd with 4,000 miles on it and I asked them to knock off $500 and i would buy it, and they couldn't even do that. So I left and came back to College Station and after talking to my sales guy bought a brand new 07 prerunner for about $5k more than the used trd. I would have loved the trd package, but the guys at the houston dealer were just such douchebags.
     
  9. May 26, 2010 at 2:35 PM
    #9
    MotoXdoer

    MotoXdoer taco?

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    San Luis Obispo, Ca
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    k&n cai 63 series intake, blacked out headlights, blacked out tailights, magnaflow pro offroad 17115 dumped, URD competetion y-pipe, total chaos 3.5" long travel, fox 2.5x8" remote resevoir shocks, allied 4" spindles, toytec 2" AAL, 20% tint up front and 5% rear, satoshi grille, ddm 50w 6000k hid's. wet okole custom trd seat covers with heaters. 4:56 nitro gears with arb rd129 air locker, arb ckmta12 dual air compressor.
    bought 06 sr5 prerunner with 68k. pulled the plugs and found out no service had been done till i did 90k. bs
     
  10. May 26, 2010 at 2:35 PM
    #10
    FreeHeel

    FreeHeel [OP] Not Dead But Definitely Dying

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    I wasn't asking them for any of the repair work for free (which is likely gonna be over $2000.00) I simply wanted them to hook the truck up to their AC machine and either confirm my suspicion that the compressor seized or tell me what went wrong if the compressor was not the issue. According to the service manager the whole process would take 20 minutes or so. I don't think it was a lot to ask. I fully realize they were under no obligation to do anything for me but from a business perspective it would have been the right decision for them to make. In the long run it will cost them far more than the $75 they would have forgone.
     
  11. May 26, 2010 at 2:38 PM
    #11
    steve y

    steve y Active Member

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    morris county nj
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    toyota of morristown nj told me my old truck was ganna be there so wife and kids went and no truck 8 hours later truck showed up
     
  12. May 26, 2010 at 3:26 PM
    #12
    bigabe

    bigabe Booney Crasher

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    Magnussen's Toyota in Auburn, CA.

    I went to look at a "Certified Pre-Owned" 2007 Rugged Trail on their lot. They wanted $27,500 for it. The entire undercarriage, including the spare tire was covered in silver overspray... the whole truck had orange peeled, the doors didn't close properly, and it shook while it drove. It had CLEARLY been in a wreck... a bad one at that.

    I talked to some friends that had bought from them, and they had similar stories. Unfortunately they didn't find out about their car's sordid histories until after they had bought them and took them home. Magnussen's has a reputation for CPO'ing wrecked cars.

    The same guy owns Toyota of Carson City, NV. DO NOT go there.
     
  13. May 26, 2010 at 4:27 PM
    #13
    Brunes

    Brunes abides.

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    Rotorhead
    DC or New Jersey - Depends on the day....
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    Inside: Tint, Wet Okole 1/2 Piped Red/Black Covers, Black Weathertech Digital Fit Mats, URD Short Throw w/ TWM Weighted Knob, USA Spec iPod adapter. Outside: 4300K Retro w/ Angel Eyes and Red Shrouds, 5000K Blazer Fog Light Retrofit, Debadge, Bed Locking Handle, Satin Black Rims Performance: TRD/Steigmeier Blower w/ 2.7 Pulley. 668 Injectors and 320 LPH AEM Fuel pump. URD UCON and 7th Injector. DTLT Headers, URD Y-Pipe, Wicked Flow Muffler. Suspension: Both: OME Shocks Front: 886X's and TC UCAs Rear: Dakars Armor: Relentless Front Bumper Relentless High Clearance Rear w/ Tire/Rotopax Swing Out Relentless Front, Mid, and TCase skids BAMF Diff Skid Recovery and Spares: Fullsize Spare Tire 2x2 gal Rotopax 1x1 gal Rotopax 1x1 gal Water Rotopax Warn 9.5XP-S Winch Hi-Lift Extreme 60" Ironman Off-Road Recovery Kit
    On a 4+ year old car- Things break. Sometimes they ever break before the average lifecycle (which is why it's an average). The OP paid for whatever warranty he got. If he's outside of that- even the diagnosis costs something.

    I know you weren't asking for the repair work for free- but even Diags cost something. You were asking for that for free for no other reason than you felt you should get it. In warranty- Totally different story- but you weren't. I'd rather keep up a relationship with a dealer (if I had that option) than try to start a new one. Cause you are going to have to take it somewhere and pay to get it fixed...but that's just me.
     
  14. May 26, 2010 at 5:06 PM
    #14
    dysfunctnlretard

    dysfunctnlretard Hi

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    CA
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    55w HIDs, 16" Countersteer Offroads, Yokahama All Terrains, Demello Sliders
    TOYOTA PLACE in ANAHEIM, CA

    About 2 months ago, while in the process of searching for an FJ, I went to a local dealer to look at some FJs and possibly buy one. I was trading in a 2009 Tacoma so I was [obviously] going to be upside down, and I only wanted to put down 3k. I went into TOYOTA PLACE, test drove the FJ and I told him I liked it but I wanted an all white one, in 4x4, with the convenience pkg #2 [they didnt have it in stock]. His response was: well whatever the FJs have right now, thats it. I cant do anything else. I asked about the subwoofer of the FJ, the towing capacity, and other things and he told me the owners manual was in the glove box. LOL. Then I told him I was trading in my Tacoma with negative equity and only wanted to put down 3k and he laughed and basically told me I was going to get an outrageous interest rate and a shitty deal.

    2 weeks later, I got the exact FJ i wanted, over 5k off MSRP, only 3k down, 5.9%, free extended warranty, free factory alarm, and 2 years maintenance free at TOYOTA OF ORANGE. I hope that shitty salesman chokes on a dick and dies.
     
  15. May 26, 2010 at 6:20 PM
    #15
    FreeHeel

    FreeHeel [OP] Not Dead But Definitely Dying

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    It's not me who has to maintain a relationship with the dealer, they need to maintain one with me or I will take my business elsewhere. They failed.
     
  16. May 26, 2010 at 6:30 PM
    #16
    KPT

    KPT sees what you did there.

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    I'm with Brunes on this one. I think 90% of dealers would not have diagnosed for free. No need to post a thread bashing these guys. It's not their fault the AC stopped working. They sold you the truck as-is.
     
  17. May 26, 2010 at 6:54 PM
    #17
    Brunes

    Brunes abides.

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    DC or New Jersey - Depends on the day....
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    That's where you and I differ. It's a relationship- Goes both ways. I'd rather work with the same group of guys for everything (one salesman, one manager, one service writer, one tech) My scion is outta of every warranty out there I think- so I have to pay. And if I pay- It's those guys that get my money.

    It's your money- do what you want with it. But there are dealerships with real serious issues out there- I think yours is more like a I want but didn't get than a true service issue.

    I'm out.
     
  18. May 26, 2010 at 8:34 PM
    #18
    travelingman

    travelingman What would Scooby do?

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  19. May 27, 2010 at 5:02 AM
    #19
    Peru

    Peru Well-Known Member

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  20. May 27, 2010 at 5:04 AM
    #20
    Jimmyjohn

    Jimmyjohn Well-Known Member

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    City Toyota Great Falls Mt. They wanted $550.00 for a Westin Bull Bar. That is BULL!!!!!
     
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