1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Denied by Leesburg(VA)Toyota/Rear leaf tsb

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Redbone, Feb 20, 2009.

  1. Feb 20, 2009 at 3:25 PM
    #1
    Redbone

    Redbone [OP] Member

    Joined:
    May 19, 2008
    Member:
    #6733
    Messages:
    14
    Virginia
    Vehicle:
    4x4 OR Rugged Trail(Black)
    Hello all...this is my first post but have been reading the great posts on TW for some time now...so thanks everyone! Long story short...Leesburg Toyota "evaluated" my truck today and could not replicate my truck bottoming out, so the end result at this time is no dice on the rear leaf tsb. Their test was placing 4 techs in the vehicle. I own an '08 4x4 Dbl. Cab OR which clearly qualifies for the service. I shared with the dealership prior to the '08's being eligible for the the tsb that I have experienced bottoming out with heavy loads under the rated capacity. I even contacted customer service prior to bringing in the vehicle today and was told the customer relations rep. would be in touch, to date I have not heard from this person. I contacted Yota customer service again today and was told a case manger would be in touch with me on Monday. I am just disgusted and frustrated...any recomendations are more than welcome. Any delearships in Northern VA that you had a good experience with please let me know! I will keep you posted.....
     
  2. Feb 20, 2009 at 3:44 PM
    #2
    Janster

    Janster Old & Forgetful

    Joined:
    Mar 25, 2007
    Member:
    #1138
    Messages:
    14,256
    Gender:
    Female
    First Name:
    Jandy
    Lancaster, PA
    Vehicle:
    2016 GMC Canyon SLT w/ LineX and....
    Keep calling Toyota (CS) back until you're satisfied.

    It's just so weird... I took mine to the same dealer I bought the truck and didn't get any hassles or tests. A buddy I work with took it to another dealer (closer) and they wouldn't do it. He had to complain to Toyota Customer Service. He finally won the battle.

    Be patient....and keep calling!
     
  3. Feb 20, 2009 at 3:47 PM
    #3
    Kyouto42

    Kyouto42 Iron Beard

    Joined:
    Aug 18, 2008
    Member:
    #8614
    Messages:
    9,243
    Gender:
    Male
    First Name:
    Jake
    Ahwatukee, AZ
    Vehicle:
    BSP '10 4x4 TRD Off-Road DC
    See build thread in signature
    I'd try another dealer, if still no go call toyota corp and get a case number. My dealer here didn't think twice, I just told them I picked up some basic materials at lowes and it bottomed out. Had it in that week (could have been sooner but my schedule prevented it).
     
  4. Feb 20, 2009 at 3:48 PM
    #4
    hoosiertaco

    hoosiertaco Well-Known Member

    Joined:
    Sep 8, 2008
    Member:
    #9084
    Messages:
    4,928
    YOU MUST 'PROVE' NOTHING!!!!!!!!!!
    I'm not yelling at you but these people make me so mad when they try to tell you that it must be proved.

    Looking up some pertinant threads for you that will help. Give me just a minute.
     
  5. Feb 20, 2009 at 3:59 PM
    #5
    hoosiertaco

    hoosiertaco Well-Known Member

    Joined:
    Sep 8, 2008
    Member:
    #9084
    Messages:
    4,928
  6. Feb 20, 2009 at 4:00 PM
    #6
    hoosiertaco

    hoosiertaco Well-Known Member

    Joined:
    Sep 8, 2008
    Member:
    #9084
    Messages:
    4,928
    Hey btw...welcome to the 'World'.........:headbang:
     
  7. Feb 20, 2009 at 4:01 PM
    #7
    Delmarva

    Delmarva Mayor of TW

    Joined:
    Oct 22, 2008
    Member:
    #10148
    Messages:
    35,854
    Gender:
    Male
    First Name:
    Mike
    Tucson, AZ
    Vehicle:
    12 Tundra TRDRW
    Nada, Zip, Zilch, Nothing
    and mine... thanks HT :D
     
  8. Feb 20, 2009 at 4:01 PM
    #8
    Delmarva

    Delmarva Mayor of TW

    Joined:
    Oct 22, 2008
    Member:
    #10148
    Messages:
    35,854
    Gender:
    Male
    First Name:
    Mike
    Tucson, AZ
    Vehicle:
    12 Tundra TRDRW
    Nada, Zip, Zilch, Nothing
    oh ya.... Welcome to TW :wave:
     
  9. Feb 20, 2009 at 4:02 PM
    #9
    DanGer

    DanGer Avatar approved by 98tacomav6

    Joined:
    Jun 7, 2008
    Member:
    #7155
    Messages:
    5,494
    Gender:
    Male
    Northern Virginia & Blacksburg
    Vehicle:
    07 Base 4Cyl 4x4 Manual
    White Head Light mod, White shorty antennae, Doug Thorley Long Tube headers, AFE Drop in air filter, Secondary Air Filter Removed,
    Hey, I am also from northern virginia. Although I got mine done down here in blacksburg, I know an associate who had his done at Orsman Fairfax. Might be worth a call.
     
  10. Feb 20, 2009 at 4:02 PM
    #10
    hoosiertaco

    hoosiertaco Well-Known Member

    Joined:
    Sep 8, 2008
    Member:
    #9084
    Messages:
    4,928
    you're welcome.:)
     
  11. Feb 20, 2009 at 4:04 PM
    #11
    DanGer

    DanGer Avatar approved by 98tacomav6

    Joined:
    Jun 7, 2008
    Member:
    #7155
    Messages:
    5,494
    Gender:
    Male
    Northern Virginia & Blacksburg
    Vehicle:
    07 Base 4Cyl 4x4 Manual
    White Head Light mod, White shorty antennae, Doug Thorley Long Tube headers, AFE Drop in air filter, Secondary Air Filter Removed,
  12. Feb 20, 2009 at 4:28 PM
    #12
    BlueXenon

    BlueXenon Well-Known Member

    Joined:
    Oct 29, 2008
    Member:
    #10366
    Messages:
    389
    Gender:
    Male
    Los Angeles and Newport Coast
    Vehicle:
    Magnetic gray TRD sport (SOLD)
    Pro Comp 6" Stage 2 lift, N-Fab nerf bars, tinted windows, debadged, 6000k xenon headlights, 18" ProComp 7089 Wheels in black with BFG AT KO 33's, SnugLid tonneau cover, Line X'ed TRD skid plate. SOLD! Waiting for the 3rd Gen!
    Thats bullshit. There is a TSB released by Toyota Motors. Your vehicled clearly falls under the TSB. They should do it without even trying to witness the problem themselves. Take it to another dealer, seems like the one you went to does not want to add more paperwork to their warrany dept.
     
  13. Feb 20, 2009 at 4:30 PM
    #13
    WilsonTheDog

    WilsonTheDog Kylie's dad

    Joined:
    Nov 17, 2007
    Member:
    #3496
    Messages:
    4,837
    Gender:
    Male
    First Name:
    Eric
    Myrtle Beach SC
    Vehicle:
    07 Prerunner SR5 DC/SB V6
    Magnaflow 12576 muffler & chrome tip, Westin step bars, 27% tint, Pop N Lock, AFE ProdryS, bed mat, Husky liners, D-rings added, Access Literider tonneau, Pioneer 4-ways all around, GY Wrangler Duratracs 265/75/16, 5100's @ 1.75", 1.5" AAL
    Question(s): How in THE HELL is it a "test" of your trucks load carrying capabilities by having 4 guys ride in it? Did they all ride in the bed while going over speed bumps and doing 70mph on I95 and hitting an expansion joint (I bottomed out in both situations with about 500lbs in the bed)? That is just plain stupid, not that a "test" is even required.

    I'm getting mine done soon here in MB from my dealer. I called up, told them about the above, and the service guy said "No problem. I'll order the parts.".
     
  14. Feb 20, 2009 at 5:54 PM
    #14
    Redbone

    Redbone [OP] Member

    Joined:
    May 19, 2008
    Member:
    #6733
    Messages:
    14
    Virginia
    Vehicle:
    4x4 OR Rugged Trail(Black)
    Thanks HT for the refernce threads....and everyone else as well! I really had to keep my "cool" when the service advisor fed me the lame "4 passenger test". Not even close to being loaded up for a deer hunting trip, etc. and actually off-road as opposed to the paved street they drove on. To make it worse he stated because I have a cap(snug-top XV) that reduces my payload....it will to some degree, but what a bunch nonsesne, it's not thatheavy....at this point I prefer to go to another dealer, although none are real close to home, as it's clear they have no desire to perform the service.
     
  15. Feb 20, 2009 at 8:32 PM
    #15
    judd94

    judd94 Well-Known Member

    Joined:
    Nov 11, 2008
    Member:
    #10688
    Messages:
    473
    Gender:
    Male
    Ponchatoula, LA
    Vehicle:
    10 DC TRD O/R PreRunner SexyAss Barcelona Red
    TRD Drop-In, TRD Exhaust, OEM Roof Rack, N-Fabs, WeatherTech Liners, LED Interior Lights, Devil Horns Emblem, 2011 Painted Grill, Debadged with Sockmonkey TRD Badging only, Katzkins Leather Int; Next: 5100s/Eibachs
    probably a little far for ya but i had mine done at Priority Toyota south of Richmond. no problems.
    I have sense then gotten an 08 and relocated. now i can't get the local dealer to just order the parts. they too wanna "prove it" and evaluate it.

    if you were a service writer with a small wanker and a guy walks in with a tsb printed out saying he wants it done and just wants parts ordered, would you think it would really need to be thoroughly questioned as to whether or not it falls under warranty????
     
  16. Feb 20, 2009 at 10:55 PM
    #16
    CtryBoyInMT

    CtryBoyInMT Lifetime Member

    Joined:
    Nov 27, 2007
    Member:
    #3632
    Messages:
    488
    Gender:
    Male
    United States of America
    Vehicle:
    2008 4WD V6 Access Manual TRD Off-Road
    Tinted windows, Rear locker anytime, Secondary filter delete, Parking light activated Fog lights, USA▪Spec Ipod adapter, Map light mod, Relocated 7-Blade, Warn Trans4mer Brushguard & winch, Tire chains, Homelink© installed in headliner, LED lighted 4x4 Switch, Defrost w/o A/C, Heated mirrors, Bilstein 5100's (1.75") & Rear TSB, 50w Reverse lights, Pratt & Whitney PT6A-68, Will this list ever end???
    Not only the points mentioned earlier, but what Service Dept. doesn't want commissions on a $1400 service ticket for 3 hrs. (max) of time?:rolleyes:

    No wonder the economy is in the Porcelain American Standard, 1.0 Gallons per flush.

    Just load a $400 motorcycle in the back and have them drive down a gravel, washboard road at 30 mph. And if they still have anything left to vacate from their bowls, they'd do it tomorrow.
     
  17. Feb 20, 2009 at 11:08 PM
    #17
    JJ Customs

    JJ Customs Supreme Leader!

    Joined:
    Feb 24, 2008
    Member:
    #4935
    Messages:
    1,146
    Gender:
    Male
    First Name:
    Jay
    Sparks, NV
    Vehicle:
    2011 TX TRD 4x4 DC
    OME Lift W/886 Coils LR UCA's Daker Leaf Packs 265/75/16 Duratracs N-Fab Steps UWS low pro box Carhartt Seat Covers/Door Inserts/Console Cover Relentless Fab Rear Bumper/Tailgate Skin Bed Mat DB Fab Grille Insert with Baja Designs Cube LED's Bulletproof Fab Engine Tray/Lower Grille Insert .50 Cal Antenna/Valve Stem Covers Custom Fab Console Lock Box Custom Shift Knob Dash Mat Window Tint Rugged Ridge Floor Mats Blacked Out Emblems Color Matched Grill Surround OEM Front Aluminum Skid Plate G-Tek Door Sill Protectors Wheelskins Steering Wheel Cover EGR In Channel Vent Visors FJ emblem on the tailgate Fab Fours front bumper Northstar battery TRD battery tie down
    Print out a copy of the TSB PDF and highlight all the areas that pertain to your truck. Take that directly to the Service Manager and ask when you can set up an appointment for the work. You can also point out to him that you don't care for his techs jumping around in the bed of your vehicle and that you have been in touch with the Toyota customer service department but would like to resolve the issue prior to assisting in the "Signature Toyota Service" banner being removed from his department. He should hook you up.
     
  18. Feb 21, 2009 at 3:09 PM
    #18
    hoosiertaco

    hoosiertaco Well-Known Member

    Joined:
    Sep 8, 2008
    Member:
    #9084
    Messages:
    4,928
    You're welcome redbone!

    Good words Jay!! Stay outta my bed!!!!!!!!!!:infantry::mudding:



    For the record, regarding having to prove anything, just in case someone doesn't click on the links above, highlight this quote below which is found on the second page and read it to the dealer 18 times if you have to!!!!!!!!
    "Warranty application is limited to correction of a problem based upon a customer’s specific
    complaint."


    This means all you must do is have a specific complaint about a 'Harsh Ride'!!! It's a customer complaint generated TSB!....period....end of story, end of thread!!:quickdraw:
     
  19. Feb 21, 2009 at 5:15 PM
    #19
    grivera

    grivera Well-Known Member

    Joined:
    Sep 25, 2008
    Member:
    #9474
    Messages:
    783
    Gender:
    Male
    Hanover, MD
    Vehicle:
    '08 DC SR5 4x4, Desert Sand Mica
    Rear Suspension TSB, Bilstein 5100 on all 4 corners-fronts set at 1.75". BFG A/T's @ 265/75/16; Access LE Roll-up cover; Iron Cross Tube SS Steps; Fumoto valve; WeatherTech Liners; AFE Pro-Dry; front side windows tinted 20%; TW Decal!
    I had mine done at Koons Toyota of Annapolis. I e-mailed them the link to the TSB along with my complaint. I delt with Mike Burrell. No questions asked. They e-mailed me when the parts arrived and my truck was done. BTW, they let me supply the Bilstein 5100s and installed them at my designated height. I did this so I wouldn't have to get aligned twice since the TSB includes an alignment. They gave me the TSB supplied Bilsteins for me to keep. And a rental vehicle to boot...

    Koons also has a Toyota dealer in Tysons Corner,VA; may want to e-mail them as I did with the one in Annapolis...

    FWIW, there is a thread on here specific to which dealers performed the TSBs..good luck

     
  20. Feb 21, 2009 at 5:34 PM
    #20
    Simon2150

    Simon2150 Well-Known Member

    Joined:
    Dec 22, 2008
    Member:
    #11809
    Messages:
    1,044
    Gender:
    Male
    Austin, TX
    Vehicle:
    06 Tacoma DoubleCab V6 SR5
    That's top notch service right there grivera.

    To the OP, give your toyota case number to a different dealer and be done with the original dealer and don't go back there.
     
To Top