Desert Armor - Deals | Specials | Flash Sales

How are we looking on timeframe for the new warriors?

 

I’m waiting on a status update from the factory, but should be on track with the last update.

 

@uploadadventure have you heard back from Desert Armor at all? I’ve emailed support@desertarmor.com and have also sent them a direct message with no response pertaining to the warriors.

I know it’s out of their hands at the moment but an update is all I need.

Just need to know if I should to start exploring other options for a RTT so I can make sure we’re covered for our upcoming trip.

 

My last message update said the current order was delayed. Now they are looking at a mid to late November time frame.

 

Sounds like issues are being resolved....fingers crossed!

 

The company finally decided to reply to my emails after requesting a refund with a link to their return policy. I specifically told the person I ordered from that I needed the tent by a certain date. I was never informed of any restocking fee or partial refund. At this point, it's not really about the money, but more the principal. In this scenario, the only one at loss is the customer. Nothing was sent out, and I'm sure Desert Armor will sell the tent to someone else. I rarely write bad reviews but this is by far the worst customer service I have ever experienced. Buyers beware.

 

This is the first time of me hearing of these cases @huntv and @Adoan.

I’m definitely going to follow up with the owner about this.

I do know they were out of town last week for a few days. Also that the broker between the factory and them said the shipment got delayed again. Again, this is not due to anything we can do in the states. It is out of their hands. I’m blowing smoke up your ass about this, just being as transparent as I can be.

 

All of your stuff is sent to you and DA will reach back out.

The issue with your tent is a known issue and all of your parts and things you requested are getting shipped to you free of charge.

I’d say that’s pretty good customer service.

 

Did you end up purchasing another tent?
I mean per the policy you will get your money back -500. That’s their policy when you purchase you agree to the policy. It’s like that with anything.

 

The Ninjas are made in the exact same factory and line as CVT’s and Roofnests.

So you have several choices in your “wedge style” tent. But I assure you it’ll just be the same tent with potentially the same issues.

 

Oh and hey. I just spoke to the owner. You are getting a nice surprise gift from DA. They will be in contact.

 

At no point was I told about the policy or was it written on the invoice. I clearly stated numerous times that I needed the tent before a certain date when placing my order and was told it would arrive in time for my upcoming trip. If I would have known that there was a $500 cancelation fee, I would have never placed the order in the first place. Again, another issue with communication with the company which Eric admitted was a problem. I understand that there are polices, but as a business owner myself, there are times when exceptions should be made. People definitely have had cancelation fees waived... Especially during these times. If i was trying to return a used product to them, and they had to take a loss, then that's one thing. The customer takes a loss in this situation. I've disputed the charge through paypal. We'll see where it goes.

I've already ordered the skycamp mini and it will arrive tomorrow. The shitty thing is I actually wanted to go with The Warrior bc of the lights and accessories but because there was no response back from them, I needed to pull the trigger on the Skycamp. Didn't want to risk not having a tent next week for our 2 week trip.

 

I know iKamper has updated their refund policy. It use to be in line with DA. ($500)

Unfortunately if you bend the policy once then why even have a policy. Sucks that shipping isn’t rock solid from the manufacturer, I agree that waiting on shipping stinks. That is the 1 perk of iKamper is that they don’t sell units until they are in country. This is changing soon with DA.

 

So if it’s changing soon, then it must say something. What is the point of the policy? Are these custom made one off tents with custom stitched initials? It’s ridiculous. It’s not a good policy to have especially with misleading shipping dates. This policy will not matter if the tents are in stock, ready to ship.

I feel like I’ve made my point in this post and forum. They need to work on their customer service and communication skills, and I’m sure many people will agree with me. I will have nothing positive to say about desert armor especially to anyone in the market for a RTT unless this situation is handled correctly.

 

What’s changing is that they’ll have inventory in the states so that you don’t get screwed when the shipping gets delayed. And by screwed I mean butt hurt. Sometimes things change and that’s just the way it is.

No ones perfect. No company is perfect. I’m glad you got into a hard shell RTT. That was my whole goal with starting this thread, not to argue with people about shipping issues or customer service. Hope you enjoy the iKamper mini!

 

DA did not provide the service they said they would, when they would, the customer should not be held to the 500 fee.

 

In regards to what? The policy is about canceling an order.

The ship times are estimated by the factory. The factory, unfortunately, isn’t in America. So... being an American company, DA can hold the foot to the fire to the factory. It’s not feasible to say “oi mate, I have customers who have a vacation set, and they need their tent” They don’t care. They have their own issues.
Same thing with the boat. “Captain, speed your boat up bro. We got ‘mericans tryin speed on top of their trucks”...

This is the part of doing preorders on a tent. This is a normal issues in this current time of commerce. When you purchase you know you’re not getting standing inventory. DA orders.. let’s say 30 tents. They sell those 30 tents as a presale and that’s it until they order again. If you bought one of those 30 tents.. well you’re at the mercy of factory, shipping, and then DA getting it to you. Then American shipping companies unless you pick up. If ups says they need to deliver at a later date you don’t get on a site where you ordered the product and huff and puff and want a refund because ups has to deliver your stuff next week. You have to suck it up. (Or at least I do, maybe I’m crazy)

I understand people are excited. It’s new. It’s cool. It has lights. But wait till the thing is in your hand. And if there is issues, well address from there-

This is not address to you specifically @Spare Parts just a rant in general. Rant complete.

 

Example
https://roofnest.com/returns/

 

Well said...

 

DA has reached out to me and is going to swap out my tent with one from a different factory that they are going to start using. It seems that the factory they were using for the Ninja's was having some serious QA issues. I am glad they reached out and this appears to be getting resolved. I absolutely hate bashing anyone on a public forum, but these tent aren't cheap and with that comes some expectations. I appreciate uploadadventure for being involved and getting these things sorted out. I think DA needs to improve on the communication side of things and I encourage anyone who has problems to contact Rich (uploadadventure) to help resolve any issues. I do agree that selling tents that are in stock and ready to ship would be ideal and eliminate the other problems that have been occurring, but it's their business and they can make that decision. I appreciate the steps that are being taken to resolve my situation. Hopefully in a couple months I can post pics of my new tent.