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Diag at dealership

Discussion in '1st Gen. Tacomas' started by Hambone155, Apr 24, 2013.

?

next move on my part

Poll closed May 24, 2013.
  1. Service manager

    9 vote(s)
    75.0%
  2. dealership GM

    0 vote(s)
    0.0%
  3. Area manager

    1 vote(s)
    8.3%
  4. toyota customer service

    2 vote(s)
    16.7%
  1. Hambone155

    Hambone155 [OP] Well-Known Member

    Joined:
    Jul 9, 2008
    Member:
    #7844
    Messages:
    709
    Gender:
    Male
    omaha
    Vehicle:
    Causing Butthurt is my job
    port and polish intake manifold, supercharger, pulley for charger, lifted, tires, deckplate, (doing full engine build)
    i took my toyota to Performance toyota of la vista in omaha nebraska area for a over drive light flashing issue.... they could not figure it out. they did not charge me for their services becuase they could not tell me what was wrong with it.

    i then took my truck to Old mill toyota of omaha, where they can not get the problem to duplicate and have not given me a salution to the problem to fix my issue. they are trying to charge me DIAG Time for not being able to find the problem.

    i work in the car business and i know this would piss off anyone that it happened to. what do you think my coarse of action should be?
     
    Last edited: Apr 24, 2013
  2. Boone

    Boone Vaginas are rad.

    Joined:
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    Boone, NC
    Vehicle:
    '12 DCLB MGM Sport 4x4
    K&N, charcoal filter delete, ABS kill switch, YWM. 5100's @2.5'', Progressive AAL, Wet Okole Covers, Weather Tech Liners, 285/75/16 KM2's, FJ Anthracite Trail Teams, MGM HLM...
    If it were me, I'd start with the service manager. If he or she can't help move up the line. Definitely not something I would accept.
     
  3. exminnesotaboy

    exminnesotaboy Well-Known Member

    Joined:
    Aug 9, 2009
    Member:
    #20904
    Messages:
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    First Name:
    Tony
    Kansas City, MO
    Vehicle:
    01 Tacoma 4x4 V6 Xtra Cab
    Bilstein 5100's / OME 881's / Wheelers 5 leaf pack / ProComp 1069 wheels / 265/75-16 Michelin LTX tires
    So Old Mill Toyota couldn't duplicate the issue, but took the time to look at it at your request? If they cannot experience the problem, how can they identify a solution? why wouldn't they charge you for the time that they took?

    I am not trying to be a hardass, but if you work in the car business, you know that this is the way it works. If anything, I would be more pissed at Performance Toyota being able to actually duplicate the issue, but sending you on your way without identifying the issue.
     
  4. Hambone155

    Hambone155 [OP] Well-Known Member

    Joined:
    Jul 9, 2008
    Member:
    #7844
    Messages:
    709
    Gender:
    Male
    omaha
    Vehicle:
    Causing Butthurt is my job
    port and polish intake manifold, supercharger, pulley for charger, lifted, tires, deckplate, (doing full engine build)
    If it's not able to replicate atleast at the last two dealerships I work at we can't charge you. I understand your outlook and response.
     
  5. Hambone155

    Hambone155 [OP] Well-Known Member

    Joined:
    Jul 9, 2008
    Member:
    #7844
    Messages:
    709
    Gender:
    Male
    omaha
    Vehicle:
    Causing Butthurt is my job
    port and polish intake manifold, supercharger, pulley for charger, lifted, tires, deckplate, (doing full engine build)
    service manager told me to take my business elsewhere found nothing with the light. and charged me 200 bucks. its a great day to be this guy.
     
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