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Discount Tire - Amazing customer service

Discussion in 'Wheels & Tires' started by Bobcat, Mar 4, 2010.

  1. Mar 4, 2010 at 7:54 PM
    #1
    Bobcat

    Bobcat [OP] Well-Known Member

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    I ordered a set of Duratracs from discount tire trough their ebay store. When I went to have them put on I noticed some small chunks of rubber along the outer tread were coming off. It looked like small pieces were sliced off all the way around. Well I took some pictures and then had them mounted anyway. When I got back to the office I called up their customer service and talked to Mike who handles their ebay sales. As we talked I sent him the pictures, and he told me it was likely UPS that did it with their conveyor belts. Anyway he said he would take care of me by getting me a new tire and then would give me a shipping authorization to send the damaged one back. He then said I would get a call in a few minutes from another guy who would let me know the specifics.

    Well in less than 10 minutes I got a message on my phone explaining that they were sending a brand new tire right away. He went on to say that UPS would not reimburse them for the damaged tire so I might as well just have it for a spare. He said the damage looked more or less cosmetic so I could run it just fine.

    Anyway, I just wanted to let everyone know the exceptional service I received even though I bought from them online through their ebay store. The guys couldn't have treated me better. Plus now I have an extra tire!:D
     
  2. Mar 4, 2010 at 7:55 PM
    #2
    Zombie Runner

    Zombie Runner Are these black helicopters for me?

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    Wichita Falls, TX
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    LED interior lights, stubby antenna, Pioneer in dash screen, good driver mod.
    :thumbsup: the one here is pretty great too. I didnt even buy my tires there and they fixed a flat for me for free
     
  3. Mar 4, 2010 at 7:56 PM
    #3
    EquinsuOcha

    EquinsuOcha Bourbon

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    Casey
    Ft Worth, TX
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    AFE Drop-in filter, Wet Okole seat covers, Hifonics 6.5" components in front, MA Audio midbasses in rear, Kicker 8", RE Audio 2 channel for components, Elemental Designs bridged 2-channel for sub, CB, Devil Horns, Rancho QuickLift, Rancho RS9000XL rear shocks, Toytec AAL, stickers, things and stuff.
    Nice. Discount has always been great with customer service.
     
  4. Mar 4, 2010 at 7:57 PM
    #4
    ekard

    ekard Well-Known Member

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    San Jose, CA
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    TRD Exhaust, Bilstein 5100's, Eibach coils, TSB Leaf pack, Toyota Bed Mat and D-Rings, Dakine Tailgate Pad, Wet Okoles, WeatherTech Floormats, PA15-TOY iPod Adapter, Goodyear Duratracs 265/75/16, SCS F5 wheels
    Well that's pretty damn awesome. Buy 4 get one free!

    I'm jealous.
     
  5. Mar 4, 2010 at 8:02 PM
    #5
    07tacomatrd

    07tacomatrd Active Member

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    Cohutta, GA
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    35% tint, Westin Bull Bar/Step Bars, Clarion VX409 DVD
    i agree that they are awesome. Discount Tire has my business for life.
     
  6. Mar 4, 2010 at 8:04 PM
    #6
    redraider

    redraider Well-Known Member

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    San Antonio,TX
    yes thats where I got the hook up on my 33" nitto's hell of a hook up too
     
  7. Mar 4, 2010 at 9:16 PM
    #7
    ofrd4fun

    ofrd4fun Well-Known Member

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    Vancouver BC
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    FJ Cruiser wheels, air bags, 5100's @1.75, TC UCA's, bi-xenon HID's
    I included a trip to Discount tire in Oregon during a summer holiday for 4 new Michelin AT2's and the service and price was excellent.
    In Canada the same tire was $100 MORE per corner!!!
     
  8. Mar 4, 2010 at 9:26 PM
    #8
    dysfunctnlretard

    dysfunctnlretard Hi

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    Manny
    CA
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    55w HIDs, 16" Countersteer Offroads, Yokahama All Terrains, Demello Sliders
    Thats the only place Ill ever go for tires. The customer service is awesome, they price match, and prorate your unrepairable tires towards the purchase of a new one. Best of all, the tech at the one I use has a Total Chaos LT truck so offroad talk makes time go by fast!
     
  9. Mar 4, 2010 at 9:36 PM
    #9
    steve o 77

    steve o 77 braaap

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    In a corn field, OH
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    245k+ miles, rust, working AC, bald eagles
    Discount is the best! They always fix our flats for free.
     
  10. Mar 4, 2010 at 9:38 PM
    #10
    Fillipe17

    Fillipe17 Active Member

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    Houston area
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    3 inch leveling kit, 17 inch xd 795 black wheels, 265 70 17 falken ziex tires, kenwood faceplate,6.5" focal component door speakers, 2 jl audio 8's powered by alpine pdx 5 channel amp
    got my wheels and tires from discount. great prices and amazing service, ill never go anywhere else
     
  11. Mar 5, 2010 at 12:17 AM
    #11
    Viet2100

    Viet2100 Well-Known Member

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    Bought my last set from them. Priced matches anyone and shipped to my door within a week!
     
  12. Mar 5, 2010 at 12:24 AM
    #12
    blackhawke88

    blackhawke88 wo ai ni bao bei ^_^

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    my friend works at America's Tire (same company) and I have never ever paid for getting any of my tires mounted and balanced, and I dont even buy from them. I just bring a box of donuts every time...his co-workers even know me for that now :D
     
  13. Mar 5, 2010 at 3:47 AM
    #13
    Taco4x4NC

    Taco4x4NC Well-Known Member

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    3m clear bra or Venture, stant locking gas cap, Shield, front windows tinted, weathertechs, ARE "Z" topper. Sockmonkey decal, Billy 5100's x 4 corners, Eibach coils, Toytec 1.5 AAL. Michelin 265/75/16 MS2's, Grillcraft MX series/TOYOTA badging. FJ/SE TRD Anthracite gray wheels. Katzkin leather/heated seats.
    The only tire store I do business with is Discount Tire. Never ever had an issue with there service. Always excellent.
     
  14. Mar 5, 2010 at 3:53 AM
    #14
    T@co_Pr3runn3r

    T@co_Pr3runn3r XXXXXXXXXXXXXXXXXXX

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    Maybe they could school Toyota of Dallas & all shithead dealerships accross the land on what customer service is all about...............
     
  15. Mar 5, 2010 at 4:04 AM
    #15
    SpaceMonkey

    SpaceMonkey Well-Known Member

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    I had a bad experience with Discount Tire. Their workers scratched up my new Weld wheels. Bunch of noobs working there but it's probably not indicative of all stores. Glad you had a good experience.
     
  16. Mar 5, 2010 at 4:28 AM
    #16
    SmoothFox

    SmoothFox Well-Known Member

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    CBI Sliders,PIAA Lights, 5100's, 4 leaf pack.
    You refering to Brian and his truck?:D
     
  17. Mar 6, 2010 at 6:07 AM
    #17
    Agent7

    Agent7 Senior Executive of Nothing.

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    BHLM, Stubby Antenna, Custom Front Grill, Debaged Tailgate, Added TRD Emblem, Removed Factory Pinstripes, Leer 100XL Cap, Prolumen 6000K HID Kit with custom glare shields, Eurolite Yellow fog lights, 20" Fast Hustler wheels (black w/3" deepdish polished lip), Cooper Zeon LTZ 275/60/20's, Spidertrax 1.25" Wheel Spacers, Custom LED Gauges, Pioneer AVIC F700BT All-In-One Indash Navigation (Hacked)
    I've ordered from them 3 times now and it has been awesome everytime! It's super fast shipping, and great prices! I live in Canada, and they blow away the prices up here even after shipping...
     
  18. Mar 6, 2010 at 10:01 AM
    #18
    mountain lion

    mountain lion Member

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    URD TCAI, MAF Cal, o2 Sim, DT Headers
    Their free shipping and prices really can't be beat. Got some 265/70 Michelin M/S 2's for $160 each recently.
     
  19. Mar 6, 2010 at 10:11 AM
    #19
    blitz10

    blitz10 Active Member

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    I've bought many a set of tire and several sets of wheels from Discount Tire. I just had a set of BFG and wheels installed on my 04 Tacoma. They did not give me the wheel lug nut adapter, went back several times to try and get it, including this morning. They said they would come to my house and remove them and replace. I did not want that, told them when I drive into town next I will let them do it, I was driving my Chevy at the time. They called an hour later and said they had found the adapter on the shop floor. Stopped by and picked it up. I guess it was my turn to get lousy service, but previously they had been great. All is well now.
     
  20. Mar 6, 2010 at 10:32 AM
    #20
    bdwsrjoe

    bdwsrjoe Well-Known Member

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    Rio Hondo, TX
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    K&N Cold Air Intake, Magnaflow Catback Exhaust, 3" ToyTec Lift Kit, JVC InDash DVD Player with Backup Camera, 2 10" JL Audio Subs, 8K HID Headlights, 8K HID Foglights, N-Fab Nerf Steps, In-Channel Ventvisors, springfield xd40v10, mossberg 500 12ga.
    Discount tire has a very good reputation down here where im from. I can't say the same about 4Wheelparts!! they SUCK!
     
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