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Do not buy from Toyota of Longview, Texas

Discussion in 'Texas' started by Snoopy48, Jan 25, 2019.

  1. Jan 25, 2019 at 4:14 PM
    #1
    Snoopy48

    Snoopy48 [OP] LRM (1943-2017)

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    Whatever you do, do not buy a new vehicle from Toyota of Longview (Longview, Texas). If you do, do not expect to get any kind of satisfactory customer service after the sale. I have a new Tacoma with a shudder/hesitation issue and they refuse to acknowledge it or fix or replace the vehicle. If anyone wants more details, feel free to drop me a PM.

    https://www.toyotaoflongview.com/
     
  2. Jan 25, 2019 at 4:31 PM
    #2
    Anchovy

    Anchovy Rule #1: Never take me seriously

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    Go to a different dealer
     
    Paul631 likes this.
  3. Jan 25, 2019 at 4:32 PM
    #3
    Snoopy48

    Snoopy48 [OP] LRM (1943-2017)

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    I have, they cannot help me. I have gone to 2 other nearby dealers.
     
  4. Jan 25, 2019 at 4:33 PM
    #4
    Ck1010

    Ck1010 Well-Known Member

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    And what do they say?
     
  5. Jan 25, 2019 at 4:38 PM
    #5
    Snoopy48

    Snoopy48 [OP] LRM (1943-2017)

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    They are saying I am stuck with it. Nevermind, the dealers Master Tech and the Toyota FST both acknowledged the truck has a shudder. The FST said he feels it but it is not an issue to Toyota is out of it. They dealer is riding the coat tails of Toyota's remarks.

    I have submitted a case review to 2 different law firms to start legal proceedings. Waiting to hear back from them which will probably be Monday at the earliest. Hahaha, I am NOT going away and I am NOT giving this up until someone makes it right.
     
  6. Jan 25, 2019 at 4:38 PM
    #6
    disk_55FL

    disk_55FL Well-Known Member

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  7. Jan 25, 2019 at 4:41 PM
    #7
    Snoopy48

    Snoopy48 [OP] LRM (1943-2017)

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    They don't make one for the 2019 4 banger. I already emailed them, thanks though.
     
  8. Jan 25, 2019 at 6:38 PM
    #8
    Tacoma2020

    Tacoma2020 Well-Known Member

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    They were terrible to deal with back in 2017 when I was shopping for a new truck. I am not all surprised their after the sale attitude sucks.
     
  9. Jan 26, 2019 at 5:06 AM
    #9
    Snoopy48

    Snoopy48 [OP] LRM (1943-2017)

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    The customer service side is even worse. It's sad when they won't stand behind the product they sell. They're all about kissing your b_tt until you sign the papers then is amazing how fast they forget who you are.
     
  10. Jan 28, 2019 at 5:28 PM
    #10
    Snoopy48

    Snoopy48 [OP] LRM (1943-2017)

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    *****UPDATE (1/28/19) *****
    So, imagine my surprise when I received a phone call this morning from a Police Officer stating that he had received a call from the owner of Toyota of Longview who was reporting me for writing this negative review on social media. Customer Service at it's highest level ??? Hmmmm...
     
    Matic and michael roberts like this.
  11. Jan 28, 2019 at 6:45 PM
    #11
    89silverbullet

    89silverbullet Member

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    Dallas, Texas
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    Stock for now
    What was the officer investigating?
     
  12. Jan 28, 2019 at 6:47 PM
    #12
    megillet

    megillet Resident Badass

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    Since when can't people write negative reviews? Especially if they have some truth to them and aren't slander.
     
    Snoopy48 [OP] likes this.
  13. Jan 28, 2019 at 6:48 PM
    #13
    whatstcp

    whatstcp Well-Known Member

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    keeping it alive
    lol what? writing a negative review is a crime?
     
    Snoopy48 [OP] and parkman like this.
  14. Jan 28, 2019 at 6:51 PM
    #14
    FastEddy59

    FastEddy59 TTC #0061

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  15. Jan 28, 2019 at 6:54 PM
    #15
    Beef Nachos

    Beef Nachos Here for a good time, not a long time

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    Sorry about your misfortune, OP. For what it’s worth, your review didn’t seem threatening or dangerous. Not sure what a police officer would have to say about it
     
    Snoopy48 [OP] likes this.
  16. Jan 28, 2019 at 6:55 PM
    #16
    ChemDawg

    ChemDawg Well-Known Member

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  17. Jan 28, 2019 at 6:56 PM
    #17
    Matic

    Matic The "OFG" Baby!!!

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    OME 881 coils with OME nitrochargers shocks up front. TC UCA's OME Dakars with extra leaf in the rear. Warn 8000 winch with 80ft custom braided synth line. Custom 60ft synth extension. All pro tube bumper, Hi-lift jack, Safari Snorkel, Wilco tiregate.
    Lol....The "bad review" police.
     
    FastEddy59 likes this.
  18. Jan 28, 2019 at 7:02 PM
    #18
    michael roberts

    michael roberts Well-Known Member

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    mods in process
    Maybe the "Police Officer" and the owner of Toyota of Longview are related.
     
  19. Jan 28, 2019 at 7:03 PM
    #19
    81shark

    81shark Well-Known Member

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    I need to read a review that results in a police call
     
    cuda2k and hallux like this.
  20. Jan 28, 2019 at 7:08 PM
    #20
    -40

    -40 Well-Known Member

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    01 DC Camburg LT & 17 OR OME BP-51
    1 st Gen TRD Supercharger. URD 7th Inj. Camburg 4x4 LT Kit. Tundra Brakes. 3rd Gen just get’n started, OME BP51 Dakar HD, Camburg UCA & various armor.
    Perhaps driving around the street in front of dealership with a sign in the back of the truck with some colorful comment about the local import dealer with a giant arrow.
     

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