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Downsouth Motorsports "Bummed"

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Downsouth Motorsports, Jan 30, 2009.

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  1. Jan 30, 2009 at 6:57 PM
    #1
    Downsouth Motorsports

    Downsouth Motorsports [OP] Downsouth Motorsport Vendor

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    Mission Valley, San Diego
    Front King 2.5, Coilovers, Camburg UCA, Rear King 2.0 Shocks, Lots of Tinted Windows, Cherry Third Owner
    Good evening to everyone....

    This is Sonny from Downsouth Motorsports...Jon and I work together and Jon takes care of the website side and I work on shocks and the E-Bay side...
    Yes prepare yourself, this is going to be a long one...

    One of your members had bought a set of "4" Bilsteins for the '05-'09 Tacoma from me on E-Bay on the 24th and went to have them installed and noticed that one of the rear shocks was leaking in the box...

    Here is the e-mail I get this afternoon:

    I went to have my local tire shop install my shocks today and come to find out the one of the rear shocks is leaking. The box is wet on one of the ends. These were not installed. I put them on the store counter and the guy noticed the oil coming from the shaft side of the shock.
    I am expecting a replacement sent to me as soon as possible. Please tell me how you are going to arrange for UPS to pick up the package as well. I would appreciate a quick response and solution to this problem or I will be forced to contact Paypal for my money returned. I attempted to contact you today Fri 30 at 445pm pac. time but your phone was turned off. Thanks


    I left the members name out...

    I do not open the box's and inspect them before I ship them...
    That way they are truely factory sealed...

    Here is why I am bummed and am not sure how to respond...
    I contacted him via E-Bay with in 2 hours of getting his e-mail...Still no response...Called him and left a message on his cell phone..Still no Response..
    He had sent a pm to us and I responded to it....Still no response
    I offered to take care of the situation First thing on Monday and Red Label him a new shock and put a return label in the box for him to send the leaking shock back...I am bummed because we have gone above and beyond for most of you and when you needed help or a deal on the shocks, 9 times out of 10 we helped you out without question....

    All this guy had to do is call and say" Hey I have a leaking shock and I need to get it fixed asap.." No problem....I stand behind ever single shock I sell and without question will replace it if there is an defect...But come on threatening to go to Paypal before I have even had a chance to fix the situation..

    Chris4x4 (Moderator) I was going to contact you because I was going to offer a group buy on the '05-'09 Tacoma and the '95.5-'04 Tacoma
    because as of Feb. 16th Bistein is raising the price and I bought more than usual so we could do the group buy and hold off the price Increase until the end of March or the beginning of April..

    So long story short, If someone out there has an issue, Please contact us first and we can sort it out....

    Chris4x4...Call me and let me know if you are interested in doing the above mentioned "Group Buy"

    Thank you to everyone who took the time to read this and I hope that all of you have a Good Weekend and we appreciate all of your business..

    Sincerely,
    Sonny McIntyre
    Downsouth Motorsports
    :confused:
     
  2. Jan 30, 2009 at 7:20 PM
    #2
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    FlimFlubberJAM
    Tenoe, AZ
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    4.10 gears, sliders, and lots of buttons.
    Im not a Moderator on this site. Not sure where that came from. Dont sweat the issue about the shock. Somethings get thru QC, and its not something that I havent heard of before. Not sure why the guy was so quick to say he was going to go thru paypal, but just tell him how it is. You guys will do the best you can to make it right. Thats all you can do. I havent heard of any ill treatment from your company, and Im sure things will be cleared up on both sides. ;-)
     
  3. Jan 30, 2009 at 7:21 PM
    #3
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    Tenoe, AZ
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    4.10 gears, sliders, and lots of buttons.
    Tcbob is the one you would want to talk to about the site. I told Jon that when I talked with him on the phone. Not sure how the comunication got twisted.
     
  4. Jan 30, 2009 at 7:22 PM
    #4
    Downsouth Motorsports

    Downsouth Motorsports [OP] Downsouth Motorsport Vendor

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    Front King 2.5, Coilovers, Camburg UCA, Rear King 2.0 Shocks, Lots of Tinted Windows, Cherry Third Owner
    Got it.... Thank you
    Sonny



     
  5. Jan 30, 2009 at 7:23 PM
    #5
    Evil Monkey

    Evil Monkey There's an evil monkey in my truck

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    Escondido, CA
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    Weathertech front & rear mats, rear suspension TSB, Toytec AAL for TSB, Hi-Lift Jack, Bilstein 5100 & Toytec Adjustable coilovers, Built Right UCAs, KMC XD 795 Hoss Wheels, Definity Dakota MTs 285/75R16, Leer XR, Thule Tracker II & Thule MOAB basket
  6. Jan 30, 2009 at 7:24 PM
    #6
    tacomaman06

    tacomaman06 Carolina Alliance: Enforcer

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    getting there....
    hey Sonny............hate to hear the guy is kinda giving ya'll a hard time and ya'll are working the best you can with it. there isnt any point of the guy going the paypal route when ya'll have tried contacting him.
     
  7. Jan 30, 2009 at 7:25 PM
    #7
    Downsouth Motorsports

    Downsouth Motorsports [OP] Downsouth Motorsport Vendor

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    Mission Valley, San Diego
    Front King 2.5, Coilovers, Camburg UCA, Rear King 2.0 Shocks, Lots of Tinted Windows, Cherry Third Owner
    I was just bummed about how he went about it....
    He just called and we got it resolved...

    Thanks,
    Sonny





     
  8. Jan 30, 2009 at 7:25 PM
    #8
    Packman73

    Packman73 ^^^^ 3%er ^^^^

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    Matt
    The free state of Arizona
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    Bilstein 5100's (front set @ .85"), OME 885's, chris4x4 anti-Taco-lean spacer on driver's side, Total Chaos UCAs, Rear Leaf Spring TSB, Toytec AALs, Black FJ TT Wheels, BFG 285/75R 16 AT Tires, TRD Exhaust, Viper Alarm, Fog Light Mod, De-badged, Blue LED Dome Light, EZ Clamped Tailgate, Wet Okoles, Satoshi Grill, 5% Tint, Engine Tick Fix, Black Rear Bumper, Black Center Valence, Exhaust Cut At Axle, Thanks for all the help chris4x4!
    I ordered 4 Bilstiens from you guys last week or so (should've asked for member discount...) and I was very pleased by the prompt shipping of said items.
     
  9. Jan 30, 2009 at 7:26 PM
    #9
    cheehab

    cheehab I bleed Black and Gold

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    My 5100s from DSM were perfect I would love to do business with them again. Don't sweat one QC issue, I don't think it will sway their positive reputation amongst Taco owners!
     
  10. Jan 30, 2009 at 7:28 PM
    #10
    rick

    rick `

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    just received my TC arms today Sonny and its all good, as usual. thank you
     
  11. Jan 30, 2009 at 7:29 PM
    #11
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    FlimFlubberJAM
    Tenoe, AZ
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    4.10 gears, sliders, and lots of buttons.
    It was bad form on his part, not your. Props to you guys for takeing care of it, and in ONE AFTERNOON! Major props to you and Jon, Sonny! :proposetoast:
     
  12. Jan 30, 2009 at 7:40 PM
    #12
    SC4333

    SC4333 Well-Known Member

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    SOLD!
    I can say that these guys (Downsouth Motorsports) go above and beyond in assisting their customers with whatever it might be.

    Good people. Period.
     
  13. Jan 30, 2009 at 7:47 PM
    #13
    SocalMan22

    SocalMan22 Founder Socaltacomas.com

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    What Mods!
    Serious why would the member go back yeah he might have been dissapointed but really talk to the people of the company dsms and get it solved do not threaten you want your money back just bad business, you guys have helped me alot in the past and will still do business with you thanks sonny and jon!
     
  14. Jan 30, 2009 at 7:54 PM
    #14
    ugotdubbz

    ugotdubbz Well-Known Member

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    Rear spring TSB, OEM tube steps, in-channel wind deflector, OEM front seat covers,5100's up front set at 1.75"
    Looking forward to a group buy on the 5100's. I had the TSB done this week and want the front leveled out in the near future.
     
  15. Jan 30, 2009 at 7:59 PM
    #15
    WildcatRider

    WildcatRider Well-Known Member

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    I am in for a group buy for sure! Post it up! :D
     
  16. Jan 30, 2009 at 8:13 PM
    #16
    deadbolt

    deadbolt do w3rk!

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    Im looking to buy shocks soon. Would it be better to wait for the group buy or would the prices be the same?
     
  17. Jan 30, 2009 at 8:15 PM
    #17
    Downsouth Motorsports

    Downsouth Motorsports [OP] Downsouth Motorsport Vendor

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    Front King 2.5, Coilovers, Camburg UCA, Rear King 2.0 Shocks, Lots of Tinted Windows, Cherry Third Owner
    Group buy prices will be the same as you get now....I am just trying to get as many of you taken care of as possible before the Price Increase and I bought extra to hold off the increase for a month or so....

    Thank you,
    Sonny



     
  18. Jan 30, 2009 at 8:26 PM
    #18
    TrdPETE

    TrdPETE Well-Known Member

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    TSB, Motto Metal 954, 5100s all around, front set @ 2.5, M/T baja atz radial, 285/70/17,Kenwood dd712,halo cccf,de-badged
    Bought mine 5100s from you guys on e-bay. Nothing but professional. Shipped in timely matter. Over here that doesn't happen all the time.
    Forgot to mention i'm a member also.
     
  19. Jan 30, 2009 at 11:40 PM
    #19
    yosh2000

    yosh2000 Well-Known Member

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    dont worry sonny, guy was being a jerk. i bet he figured that if he was harsh he would get his way (little does he know that being calm and cool will almost always get him more!!)

    anyone that reads your threads KNOWS that you take care of the customers.

    i purchased a full set of 05+ from you after a TN group buy was over for the group buy price, and got the shocks in a few days. you will always have my business and i always recommend you to friends who need shocks.
     
  20. Jan 31, 2009 at 12:01 AM
    #20
    br217398

    br217398 Crazy Person.....

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    x2!!!!! in the service business be nice to people you expect to assist you with anything!!!!!!!!! WE WONT DO IT IF YOUR A PRICK! love the "bummed" usage..... reminds me of reading his original post HAHAH :) just about to become a register with yall at DSMS
     
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