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DSM great customer service!

Discussion in 'Vendor Reviews' started by evanmb31, Oct 11, 2012.

  1. Oct 11, 2012 at 7:49 PM
    #1
    evanmb31

    evanmb31 [OP] Well-Known Member

    Joined:
    Jan 15, 2012
    Member:
    #70729
    Messages:
    7,269
    Gender:
    Male
    First Name:
    evan
    connecticut
    Vehicle:
    09 trd off road
    Satoshi'd grill. blacked out badges. aftermarket sound system. De-chromed and color matched. OME 885s + Dakars with 3rd leaf removed. LR UCAs. Scs stealth 6 with 285 duratracs. BAMF sliders
    So i feel like i should make it known how happy i am that i ordered my lift through downsouth motorsports. I ordered the OME complete set-885x, nitrochargers front and rear and dakars. Their price seems higher than some other sites but when you factor in the shipping they were the best price for me being on the east coast.
    Sonny called me when my order was shipped and they got it out fast, only a few days after i ordered. here is the twist, The shipping company really banged up the pallet, it looked like the forklift operator sent a fork right through the packaging. The shocks were all scraped up and paint was chipped and scrathed on everyshock. I figured i could just touch up the paint to prevent any rust. I decided to take a picture and email it to DSM just to let them know. Sonny called me 20 minutes later and told me he would pay for shipping if i wanted to send the shocks back and replace them with new ones. I didnt even ask to replace the shocks. So now i am waiting to recieve a shipping label and i will send the shocks back and get new ones.
    So if anyone is trying to decide which vendor to order from i highly recomend DSM.
     
  2. Oct 11, 2012 at 7:57 PM
    #2
    ffemt2987

    ffemt2987 Shut up Hippie!

    Joined:
    May 22, 2010
    Member:
    #37601
    Messages:
    1,093
    Gender:
    Male
    First Name:
    Austin
    Golden
    Vehicle:
    black
    Icon CO's, Dakar rear, All-Pro front bumper, Xrc8, ARB rear locker, relentless IFS skid, 4x4 inno sliders, softopper, air freshener.
    I almost started a thread on this myself. I shipped some Icons in for a rebuild and got a call from Sonny. They were able to replace parts and do the rebuild AND ship for cheaper than the cost of just the rebuild through Icon. Very happy with DSM.
     
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