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DSM Unprofessional

Discussion in 'Downsouth Motorsports' started by csjumper2003, Aug 2, 2011.

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  1. Aug 2, 2011 at 7:59 PM
    #1
    csjumper2003

    csjumper2003 [OP] Jumper's Leds Vendor

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    I was very displeased with the unprofessionalism from Downsouth Motorsports. I spent over 45 mins talking to someone on the phone yesterday, and spoke again with them this morning to let them know I would be there later on today. I show up at 4:23 and having a hard time finding the place call the shop number, and after a few rings someone finally picks up. I ask where exactly where they are and they closed early to pick a truck up at the auto garage I guess and said they want be open again until tomorrow. Now I drove up from Chula Vista after picking up my daughter and went all the way to their shop. which by the way isnt near the stadium its even farther than fairmont and keep going. I am very mad at the fact that I took my due dilegence to find a repitable shop in San Diego and now it looks like I have to go and find somewhere else. So unprofessional
     
  2. Aug 2, 2011 at 8:00 PM
    #2
    Andrew H

    Andrew H What is this "search" you speak of?

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    DSM gets nothing but rave reviews regarding their customer service.

    this thread wont end well.

    You heard it here first folks.
     
  3. Aug 2, 2011 at 8:00 PM
    #3
    OZ-T

    OZ-T All of those moments....will be lost.....in time

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    This thread won't end well

    You heard it here first folks
     
  4. Aug 2, 2011 at 8:01 PM
    #4
    Andrew H

    Andrew H What is this "search" you speak of?

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    you mean second my friend to the north.
     
  5. Aug 2, 2011 at 8:03 PM
    #5
    horwitzs

    horwitzs Well-Known Member

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    Did you have a scheduled appointment time or just "I'll be there in the afternoon"?
    If nothing was specific, can't blame them for doing whatever they needed late in the day, not knowing if you'd show or not.
    I'm speaking generally; I've never dealt with DSM.
     
  6. Aug 2, 2011 at 8:03 PM
    #6
    whippersnapper02

    whippersnapper02 Well-Known Member

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    I have never dealt with them yet but from what I see on here they have awesome customer service.
     
  7. Aug 2, 2011 at 8:04 PM
    #7
    tacomaman06

    tacomaman06 Carolina Alliance: Lead, follow, or get the hell o Staff Member

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    Sorry things didn't work out for you.........but as it goes sometimes......shit happens. I,along with about 99% of other folks,have had only awesome experience with DSMS.
     
  8. Aug 2, 2011 at 8:05 PM
    #8
    rcbs204

    rcbs204 Well-Known Member Vendor

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  9. Aug 2, 2011 at 8:07 PM
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    cameronlane

    cameronlane Well-Known Member

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    I got my suspension from them and they were great. Marco sent emails back and forth with me for weeks to help me find what was best for my needs. I am sorry you had this experience but it seems to be a simple misunderstanding.
     
  10. Aug 2, 2011 at 8:07 PM
    #10
    cummins6speed

    cummins6speed Well-Known Member

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    This thread won't end well

    You heard it here first folks
     
  11. Aug 2, 2011 at 8:08 PM
    #11
    tigerfan00

    tigerfan00 BECAUSE INTERNETS!! Staff Member

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  12. Aug 2, 2011 at 8:09 PM
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    Texoma

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    I had a similar problem with the bookstore at my community college. I looked up there hours online and made sure it would be open when I planned on showing up. I was even showing up the first day they would start selling the books for the fall semester. So the website said open mon-thurs 830am-730pm. I was there at 500pm. Closed. WTF!!!!!! Drove an hour to be closed. Lesson learned though. Next time I call and make sure they be open when I come and tell them I will be there at a certain time and they say OK. If they aren't there, then bad them. But this time, oops me. Lesson learned.
     
  13. Aug 2, 2011 at 8:09 PM
    #13
    csjumper2003

    csjumper2003 [OP] Jumper's Leds Vendor

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    people can think what they want. The point is it was business hours and someone should of been there. !/4 tank of gas coming from chula is a big deal to me. Don't care about 99% customer sat. Sorry that wasnt. So think how you want. Its amazing i get 10 posts and none are dsm
     
  14. Aug 2, 2011 at 8:10 PM
    #14
    blackhawke88

    blackhawke88 wo ai ni bao bei ^_^

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  15. Aug 2, 2011 at 8:10 PM
    #15
    Andrew H

    Andrew H What is this "search" you speak of?

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    dude they dont live on this website.
     
  16. Aug 2, 2011 at 8:11 PM
    #16
    csjumper2003

    csjumper2003 [OP] Jumper's Leds Vendor

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    the problem when I asked what time u are opened til they said 5 on the phone it wasn't a misunderstanding it was unprofessional.
     
  17. Aug 2, 2011 at 8:11 PM
    #17
    jdkeller

    jdkeller How many words can be fit in this s

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    You got there at 4:23? Do they close at 5? Thats cutting it close. If It was 4 and I wasn't there yet I would have called to make sure they are open til 5. And can't blame them for their location. They didn't switch buildings while you were heading to their shop. That's what mapquest or google is for. You look it up beforehand. They are good people.
     
  18. Aug 2, 2011 at 8:11 PM
    #18
    cameronlane

    cameronlane Well-Known Member

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    its been 10 minutes. seems as though you might be the common denominator :D
     
  19. Aug 2, 2011 at 8:12 PM
    #19
    csjumper2003

    csjumper2003 [OP] Jumper's Leds Vendor

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    i know I made this post to vent
     
  20. Aug 2, 2011 at 8:12 PM
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    tigerfan00

    tigerfan00 BECAUSE INTERNETS!! Staff Member

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    Sure it sucks...but unless you had a specific appt. then thats the way it goes

    My dad owns a VERY successful small business...he has specific business hours, but if he feels like closing early then thats the breaks...sure every now and again he might lose a customer but sometimes things gotta get done and small businesses sometimes have to close without notice
     
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