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Finally! A dealership that knows something about customer service.

Discussion in '2nd Gen. Tacomas (2005-2015)' started by WestonJ, Jun 17, 2010.

  1. Jun 17, 2010 at 6:59 AM
    #1
    WestonJ

    WestonJ [OP] Well-Known Member

    Joined:
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    First Name:
    Weston
    Corpus Christi, Texas
    Vehicle:
    2010 Access Cab TRD Off-Road 4WD
    Added a Tool Box, rear spring TSB, Weathertech floor mats, Emergency lights,
    So, on Monday i was due for my 10,000 mile oil change and inspection. I took my truck to Mike Shaw Toyota of Corpus Christi (where i bought the truck, in december) to get the job done. when i got there, i asked the service guy if they could do anything about that horrible squeaking noise coming from the rear leaf springs, the same problem every one has. he said they would check it out and let me know if they could do anything. After a hour of waiting, they finished the oil change, and the service guy told me that they put in the order for a whole new set of leaf springs. I was surprised that it went that easy, after all the talk on here about how dealerships are horrible places and the cheat you out of money, this wasnt the case at all. So, 2 days after that on Wednesday, i took my truck back, and had them put on the springs. The whole thing took 2 hours, i thought it went by fast. So, now my truck sits on 4 new leaf springs (i guess the 4th one came with the pack, neither me or the service guy mentioned anything about the TSB). No Squeaks, and the bed doesnt sag anymore, and a little bit stiffer ride, which feels alot better than before.

    If you live in south Texas, come to Mike Shaw Toyota, they are the best, hands down.
     
  2. Jun 17, 2010 at 7:28 AM
    #2
    outlawtacoma

    outlawtacoma Well-Known Member

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    Agent J
    TN
    Vehicle:
    '13 Black DCSB Sport 4x4
    $ pit
    Its like a breath of freash mountain air to have good customer service these days! :D
     
  3. Jun 17, 2010 at 7:39 AM
    #3
    Jester243

    Jester243 rabble rabble rabble

    Joined:
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    Dan
    Spokane, WA
    Vehicle:
    2016 Trail Premium 4Runner w/ KDSS
    Nice to hear about a good dealership experiance for a change. :D
     
  4. Jun 17, 2010 at 7:44 AM
    #4
    T@co_Pr3runn3r

    T@co_Pr3runn3r XXXXXXXXXXXXXXXXXXX

    Joined:
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    <----------------->
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    08 RC Prerunner SR5
    Score 1 for balanced reporting! Glad to hear it.........
     
  5. Jun 17, 2010 at 7:47 AM
    #5
    WestonJ

    WestonJ [OP] Well-Known Member

    Joined:
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    Weston
    Corpus Christi, Texas
    Vehicle:
    2010 Access Cab TRD Off-Road 4WD
    Added a Tool Box, rear spring TSB, Weathertech floor mats, Emergency lights,
    i was just surprised that they replaced them, instead of putting some WD40 on them, and saying it was fixed.
     
  6. Jun 17, 2010 at 8:06 AM
    #6
    BravesFan

    BravesFan The MOST Badass Offroad Truck

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    Rob
    Brentwood, TN
    Vehicle:
    09 Super rock crawler
    They probs just ended up putting the TSB pack on them...lucky you
     
  7. Jun 17, 2010 at 8:09 AM
    #7
    WestonJ

    WestonJ [OP] Well-Known Member

    Joined:
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    First Name:
    Weston
    Corpus Christi, Texas
    Vehicle:
    2010 Access Cab TRD Off-Road 4WD
    Added a Tool Box, rear spring TSB, Weathertech floor mats, Emergency lights,
    the service guy said that they were "redesigned" so who knows, and it doesn't really matter since they fixed the problem
     
  8. Jun 17, 2010 at 9:46 AM
    #8
    BigRedToy

    BigRedToy ¯\_(ツ)_/¯

    Joined:
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    John
    Colorado
    Vehicle:
    07 Regular Cab SR5 4x4
    Yea, all springs will squeak or creak without some fiction pads in there. If the new "redesigned" springs have them bonus for you. Most likely the next time you go mudding or through some puddles you will just have the same problem.

    The opposite happened for me though. My stock springs were creaking before my AAL install. I had the AAL installed, did a trail, splashed some puddles and now no more creak! :D
     
  9. Jun 17, 2010 at 9:57 AM
    #9
    WestonJ

    WestonJ [OP] Well-Known Member

    Joined:
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    Messages:
    86
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    Male
    First Name:
    Weston
    Corpus Christi, Texas
    Vehicle:
    2010 Access Cab TRD Off-Road 4WD
    Added a Tool Box, rear spring TSB, Weathertech floor mats, Emergency lights,
    the new ones do have friction pads on them, and toyota added a leaf. also it seems like toyota made the leaf on the bottom a little bit beefier. its thicker then the other ones. the old bottom leaf didnt look like that
     
  10. Jun 17, 2010 at 10:03 AM
    #10
    mike686

    mike686 Well-Known Member

    Joined:
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    Michael
    Waldorf
    Vehicle:
    10 Tacoma TRD Off Road
    See Build Thread
    :thumbsup: i had a good experience myself yesterday, just installed my new wheels and tires and told the guy i wanted special numbers, he was more then happy to do it for me, so two hours roll by and he comes in and apologizes for the wait he siad he wants it as perfect as he can and i am more then grateful that he took the extra hour to get it perfect, i wasnt pressed for time so again i was pretty impressed with their willingness to make me happy and my truck too.:D
     
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