Finally ordered my Kings and then this happened

True we are all kind of speculating. Either way hope it works out for everyone.

 

Well I’m truly not trying to be a dick but I’m not sure if your trying to defend this vendor or what but what I’m starting to get from this thread is that I shouldn’t buy anything from these companies- C4, Rogue, Voodoo, GFC, Pelfrey. And I most definitely won’t be and yes I know that is my right

 

In my business almost everything is custom order.
I am a distributor and only stock bread and butter items.

If you are a cash customer you are going to pay a 50% down payment before I order anything for you.
You cannot buy factory direct.
I can and I have the account with the factory that will be charged for your item.
Factories have similar terms and conditions with distributors. I have one that I deal with (biggest in my industry) that if I try to cancel the order after 48 hours I have to pay 50% restocking.

I am reliant upon the factory to tell me when their product is available, if they don't tell me, I can't tell you. I am reliant upon the manufacturer that YOU have chosen to provide me with updates.

That's why distributors will push certain brands harder than others, because those manufacturers are easier to deal with.

You may just want to the manufacturer and ask what their current lead times are, they may or may not tell you.

Manufacturers use distributors because they know how impatient and big of a pain in the ass people are.

Part of this is irritating because I have to deal with impatient people who want everything that they want right now to be in stock right now.
If someone calls me and says "Hey Joey, I need to complete this project right now what do you have in stock?" I will lead them in the right direction. If someone calls and says "I want X part # from Y manufacturer" they are going to want to know when they're going to have it and I'm going to say "once I have a confirmed ship date from the factory I'll let you know" and then some people are going to throw a fit.
Let's stop calling a lot of these places shops and start calling them distributors.

P.S. if I tell someone leadtime is 8 weeks why do some people call me every 3 days and ask when they are going to get their order?
Why do I have to do the math for you?
Of course I'm dealing with customers so I have to politely tell them the answer to the tough math problem.

Amazon has given people such unrealistic expectations when it comes to custom products.

 

I don’t even know who the vendor is in this particular case but you’ll find almost all vendors, distributors, drop shippers to be pretty much the same. Be prepared to never modify your truck beyond Amazon orders.

 

I don’t usually get into these debates because of all the silly semanticscoupdnt help myself here! But there are plenty of fabricators and drop shippers out there that would give you a 1000% better service and communication the what has been stated (whether true or not, not sure) I’m a super patient person myself and would have no problem waiting on a small company to take their time to make my order correctly and quality. I live in a small town of 3-4000 people and all I do is buy local and custom and deal with waiting on stuff I want all the time. Not what I’m arguing here. Just trying to point out that a lil love (customer service, emails correspondence and such) goes a long way with consumers. If a distributor can’t provide that, then they will have lots of annoying, impatient customers because their 1000’s of dollars or however much is in the dark and then try and act like it’s the customers fault!?! If someone states it’ll be ready in three weeks I’d probably wait 4 until I start asking questions. Yes people suck and are asking three days later but once again, not the case here. Not many businesses will be successful ghosting their customers because they think they aren’t being patient enough or are annoying also don’t agree that most drop shippers are the same. I’ve ordered plenty of items, truck related and not where I have never been ignored like this. Lots of stuff I ordered I probably never realized was drop shipped. I totally understand if your a distributor and have to put deposits on things that your customers cancel. But if you never communicated when, why, where and how then sorry, distributors fault and the risk you take for not communicating is lost customers and cancelled orders

 

i ordered 2 items from a vendor on here last week in the am. 6 hrs later i look and my CC has been charged, in the amount of around 2400.00,, then i find out they dont have the 2 items, and wont have for weeks, i was pissed, because i need the one item asap.. so i find them cheaper somewhere else, cheaper and in stock, so i confront the 1st vendor, and was told, oh the other place has a old price sheet, that was bull, so i call and cancelled my order, got my refund in 2 days, which was great of them, but i wont deal with them ever. not gonna mention there name, as they did right by refunding my CC in a timely manner, so i can order what i need tomorrow for alot cheaper and they have what i want.. ive never ordered from anyplace that charges a restocking fee, thats crazy for stuff they dont have, how can they charge a restocking fee, for something they dont have in stock.

 

No they won't, you're only picking out the pieces you want to argue...it's already been said, others have tried to order the same springs through other reputable vendors and have been told they are on backorder and can't provide an ETA. As has been said, if the vendor can't get an ETA from their supplier (wether that's factory direct or another middleman) how can they provide an ETA? If they gave him an ETA it would be a straight up lie, then what when that date comes and goes?

This isn't unique to this one shop or even this industry. Even large multi-billion dollar commerce shops...I saw Walmart was mentioned earlier, have inventory mishaps. I know I've seen something online that says it's in-stock at say, my local Home Depot, I run in to go buy it and can't find it where it says it is. Ask for help and their response...hmm, guess our inventory is off. Sorry, we can order it for you. There is a reason that every major brick and mortar does, at minimum, a yearly third-party inventory audit. Shit happens, you can come crying about something the vendor can do nothing about or suck it up. Their policy suggests they could swap for another part due to a backorder, OP should consider that..Dakars aren't really that amazing (I'm personally running them) to make me want to make a big deal about them not being available.

Right at the beginning of the covid mess, I placed a $10K solar battery order for my cabin. It said it was in-stock and ships from the vendor in 24-48 hours. Sweet, the vendor was only one state away, even with freight shipping, I should have those within a week. A week later when I hadn't heard anything I reached out to the vendor by phone (I know, it's crazy to think about calling when I can be a tough guy behind an email and demand justice!) and got an immediate response. Sorry, their inventory was off, due to covid, they can't provide an ETA. If I wanted to cancel, there was a 20% cancelation fee because they've already placed the order with their vendor. No biggie, I'll wait despite having made plans to swap my other batteries out, promised them to someone, etc. I finally got my "in-stock" batteries last week, three months later. I'm a human, I know shit happens that's out of the vendors hands, did I go crying to the solar forum this vendor frequents? Nope, it's a crappy deal but in the end, I got my batteries.

With that, I'm done. I don't have a dog in this fight. I don't really care if this vendor went out of business tomorrow or if the OP never gets his money or springs. It's just very disingenuous to dog pile on the vendor when there is hard evidence that the OP didn't read the terms of the sale, didn't do what the product suggested and call for availability (he started out saying it was in-stock...then when it was pointed out the product says to call he said maybe I overlooked that, hmm which is it champ?), and then came here not telling all the facts. Enjoy!

 

Good thing nothing I’ve bought for my truck thus far or for my old 20 year old 01 1st gen ever came from Amazon! Plus anything I wanted along those lines (bumpers, winch, skids, sliders I’d get locally and pick up directly from the fab) so no need to deal w/ all this drop ship BS anyways this will be my last post on this subject. Already wasted way too much time on a subject that doesn’t even really apply to me. I’m still not sure how being ignored by the company thats has your money in pocket is deemed ok? OP I wish you the best of luck in your situation

 

LOL agreed. Don’t take this the wrong way but TLDR.

 

Nothing about what I’m being is dramatic. If Amazon cannot meet its stock demands then the funds are automatically returned to the buyer or estimated shipping dates are given. In terms of the Dakar’s no solution was offered, how would that be reasonable in your eyes?

 

How exactly do you think I’m supplying half truth and wanting to get people in my side? I couldn’t care less who’s side you’re on, I was looking for advice. I have no reason to lie to you as you aren’t involved in this in any way..

 

So I’m being dramatic when I’m being told no eta is available for a product? How is that logical for you? I’ve said multiple times here that my problem isn’t with the stock issue, it’s with the lack of communication and initial unwillingness to handle the situation. I didn’t even want to bring in the actual vendor name into this conversation as to avoid direct criticism for them.

 

TLDR. We’ve moved on bro, so should you.

 

Ignore everyone here and just file a dispute with PayPal. PayPal is very buyer sided and if the company cannot come up with item, and has no idea when they will be able to, PayPal WILL refund your money in full.

PayPal doesn't play by the sellers rules, the seller agreed to be bound by PayPals ToS when they accepted PayPal payments. Again, no point in arguing with people here, its fruitless and irrelevant.

Let us know you got a refund in a couple weeks, and that should be it. If you call in and explain thew situation, you may even be refunded on the spot since no product has been sent, no transaction has been completed.

 

The company reached out today and we had a good talk and figured everything out. The owner Shawn and I spoke and I clarified that my annoyance wasn’t directed at him but the lack of initial attempts at resolution and the non reply of the 2 emails and DM I sent them. We are canceling the Dakar order due to them not having a stock date being available to them and checking with king distribution before deciding what to do.

As for the white knights in this thread so far. I don’t grasp how someone seeking advice is being “dramatic” especially considering I didn’t even initially want to disclose the company itself.

A long eta isn’t a problem, being out of stock isn’t a problem, the initial tough noogies was the problem.

As I said more than a few times here, I was mainly frustrated with the Dakar’s. Simply something taking a while longer is one thing and full on not being able to anticipate when availability of the product is another. The initial reception of wanting a “restocking fee” is what I felt was inappropriate when the product cannot be supplied.

In the end Shawn was cool and probably earned my business at a later date.

 

Sorry mate is it your money?

 

Move on bro, you didn't lose any money here, you just like drama.

 

Says the person who keeps replying to a topic and conversation that he has no personal involvement in. I didn’t lose any money because I did what the thread recommended and handled the situation. What about this situation is drama for you? If this is drama then maybe branch out in the world a little my friend. I came here with a problem and was helped.

 

Again, wasn’t your money and wasn’t your problem. Thanks for the input though.