Frame Perforation after Under Coating Spray Applied

On January 30th 2015 I had my tacoma inspected by my local dealer in PA, where I purchased the vehicle new, concerning the LSC for frame rust. The inspector deemed it wasn't perforated and an undercoating spray was applied to prevent these perforations in the frame. I took my truck to be inspected this month and it failed inspection die to frame rust and perforations. I called my local deal and told them my situation and they told me this concern was "above their pay grade" and forwarded me to toyota district. After explaining my situation toyota told me to "have the frame repaired at my own cost".

Talking to the state inspection technician he said the perforation had to have been missed by toyota because the amount of damage wouldn't have occurred in that short of time.

Has anyone else experienced the spray not working within this short of time?
Any suggestions on what to do next?

 

I'm sorry this has happen to you and have heard people who have had the same experience. This is one thread a mother posted of her sons Tacoma here:


My son purchased his very first vehicle... a 2006 Tacoma. It was used but he saved his money and fell in love with the Tacoma. I got the recall notice for the leaf springs and when I brought it to the dealer they showed me the frame and told me about the LSC. BUT... they refused to do anything about it because it was treated in 12/14 with the coating (4 months before my son bought it). One year and 4 months later the corrosion is worse. How can it be worse unless they did a piss poor job, tried to cover it up, didn't remove the existing rust, didn't prep it, are using BS products! Toyota refuses to do anything about it. I spoke with the customer service and opened a case. The supervisor Christopher Adamo told me the following:

· “I am the end of the line”

· “There will be no one that will want to listen to you”

· “There is no one that will even want to hear your story”

· “Your story is like many others. The answer won’t change”

Are you kidding me? This is how they talk to customers! They acknowledge the problem (and BTW if you do some research you will find that Tundras have a similar problem) and they have a remedy and when it doesn't work they say "oh well... we tried! Sorry!"

So what do I tell my son who is now stuck with a $15000 paperweight?!?!

My next step was to call CEO of North America Jim Lentz His number is 310-468-4000 Ext 5368. This brought me to an operator and I asked for Jim Lentz. He forwarded me to the Executive Analyst mailbox and I left a message. The mailbox said an analyst would contact me within 1 business day. Waiting for a reply...

I have done the following:

1) File a complaint with NHTSA against your dealership and Toyota. Toyota, for safety reasons should buy back these trucks because they are not safe to you or other people. NHTSA can force Toyota’s hand on this and should for safety reasons. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

2) File the same complaint against your dealership with the Consumer Protection Division of the Attorney’s General Office

3) File the same complaint with the Better Business Bureau https://w...ww.bbb.org/consumer-c…/file-a-complaint/get-started

3) Call Philip Milligan (479) 783-2213 or E-mail him at milliganlaw@sbcglobal.net. He is an attorney in Arkansas running the class action law suit.

I have also created a Facebook page called Toyota Frame Corrosion where I am sharing information and hoping people will like the page and share information to help us all fight Toyota. Maybe the CEO should give us the millions he makes in salaries to help a kid buying his first truck... But that would be the right morale thing to do, wouldn't it?

I talked with Phil awhile, he was looking for people like you who have the most egregious cases, so I hope if enough people respond, he can get Toyota to fix/warranty these Tacoma's.

I can't understand how Toyota refuses to fix Tacoma's, like yours and that woman's son, that make claims while the campaign is still going on.

 

This isn't the first thread like this and I'm betting the dealer screwed up. Seems to be a recurring thing. My bet is they completely blew off the prep requirements per the rust preventative coating manufacturers technical datasheets. The tech sheets probably say something like mechanically and chemically remove all rust before applying the product. It may even require that an appropriate chassis costing product be applied to bare metal before the product is applied. If that is the case all the dealer did was seal in the cancer and let it continue to rot through. So find out what product the dealer used, go to the product manufacturer and get the technical instructions, and then sue the shit out of the dealer.