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funny tsb story

Discussion in '2nd Gen. Tacomas (2005-2015)' started by sicripp83, Mar 28, 2011.

  1. Mar 28, 2011 at 10:00 AM
    #1
    sicripp83

    sicripp83 [OP] Well-Known Member

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    so i went to the stealership today to get some more D rings for my bed and i stopped at the service counter on my way out the door, and told the service rep that i just bought a 2011 tacoma trd and when i loaded my atv in the bed the ride was terrible (i didnt say "harsh") she askes me how much the atv weights, i said about 375lbs. then she asks me what the truck is weighted for! haha. i say about 1200lbs in the bed. i tell herim going to west virginia in a few weeks and i dont want to ride on the bump stops for 12hrs. so she leaves the counter, she comes back and tells me someone out back said it will be ok. ( so im suppost to deal with this from a 30 grand truck i just bought from you, im thinking) and she also chimed in that toyota offers a air bag system that they could install but i was prolly exspensive. im like what the fuck. i printed out the tsb so tomarrow im going to give her some education on the product that her dealership sells hahah. this lady was killing me
     
  2. Mar 28, 2011 at 10:07 AM
    #2
    HomeGrown

    HomeGrown Well-Known Member

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    Oh, THIS will be fun. She apparently never heard of the leaf spring TSB.
     
  3. Mar 28, 2011 at 12:38 PM
    #3
    mattg43

    mattg43 Well-Known Member

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    I guess that is one way to approach it.

    I was nice, explained that I had the issue, did some research, and had talked to others with the same issue. They had told me "there is some kind of rear spring fix" that the dealer offers for the problem, and if she could check this out for me.

    I am scheduled to have it done on Friday.

    Seems like being kind and courteous, and not expecting the service adviser to know every issue with every vehicle worked out.
     
  4. Mar 28, 2011 at 3:18 PM
    #4
    thinkingman

    thinkingman Well-Known Member

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    Foglights are for fog, not oncoming traffic!
    Any time a client starts reminding you how important they are based on what they spend, you know you're in for a treat.
     
  5. Mar 28, 2011 at 4:56 PM
    #5
    skistoy

    skistoy Make mine a Double!

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    There's the problem, she probably knows all to well about it.
     
  6. Mar 28, 2011 at 5:09 PM
    #6
    That Dude Tim

    That Dude Tim Toyota Technician

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    From actually working in the service department at my dealership and hearing alot of the "crap" other members have had to deal with kills me. That lady was dumb. Because TSB labor time still pays the same as customer work does. She could of lost out of over 3hrs of warranty work. Plus she acted clueless about the leaf spring issue. At our dealership once every month we have a big meeting addressing new recalls and tsb's so everyone in service has an idea of what to be expecting.
     
  7. Mar 28, 2011 at 5:20 PM
    #7
    skistoy

    skistoy Make mine a Double!

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    my point exactly
     
  8. Jun 4, 2011 at 4:17 PM
    #8
    sicripp83

    sicripp83 [OP] Well-Known Member

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    tsb finally approved getting installed tuesday sick!
     
  9. Jun 4, 2011 at 4:39 PM
    #9
    redezman

    redezman Well-Known Member

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    All Factory for now, LOVE it that way
    was it a deer in head lights when ya went back to her with the print out?
    The dealership i use, i had one rude a\service advisory, so i wont even deal with him, even if it means waiting for another one.
     
  10. Jun 4, 2011 at 4:54 PM
    #10
    dexterdog

    dexterdog My pee parts itch

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    This is the best approach. It kills me when someone goes in a plops down a TSB and expects immediate results.

    I don't think she acted clueless. I think she didn't honestly know about a specific issue on a specific model. Toyota produces more than just the Tacoma.
    I would go in and say you have been experienciing a harsh ride when loaded and is it a common issue. If the response you get lacking then mention politely that you had read about a TSB being issued that may be a solution to your problem.
     
  11. Jun 4, 2011 at 4:58 PM
    #11
    sicripp83

    sicripp83 [OP] Well-Known Member

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    she goes oh you have a "harsh" ride. i was like are f**king stupid unreal but it getting done so 1 for the good guys
     
  12. Jun 4, 2011 at 5:10 PM
    #12
    babytruck

    babytruck Babytruck, babytruck...I've got a babytruck :)

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    Hehehe!! ^^^ How ironic!!

    When I inquired about the TSB I was told that my truck didn't qualify. According to the TSB it did, so I called corporate. Corporate wrote emails to the two closest dealerships and I got a call within 20 mins after that. They made an appointment for me to bring it in 45 mins after we hung up to inspect it.

    Sure enough I was right. My truck was supposed to have it done.
     
  13. Jun 4, 2011 at 6:58 PM
    #13
    trot

    trot 兔年快乐! 慢慢走!

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    2011 DC SWB OR 4x4 BONE STOCK :-)
    Most of the service desk employees who aren't the tech writers only know how to do the forms. At least the ones I've interacted with over the years just seem to take payment, process paperwork, etc. Of course they could be provided with some familiarity training and decent wages, but hey, that would just cut into the owner's profit margin.
     
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