GearWrench Customer Service

You know that story….

Vendor promises Moon and Stars upon buying, but then when there is a problem……takes 50+ pts of blood pressure or a DNA sample to get something done

Well, this was not the case!!!
need to recognize the excellent customer service in this experience

got GearWrench set YEARS ago
8 pieces, metric
Nothing fancy(not angled or stubby)
As expected with use, 10mm unit started clicking much more quietly than others in the set.
Now, sporadically, locks up, and a simple smack on the garage floor remedies the situation….until the next time.

tried online warranty
But the listed part# would not take (probably bc so old/no 8 piece sets are sold anymore)
Told to call 800# during business hours

freakin 10min call
GearWrench sending me new 10mm
That’s It!!

‘That’s easier that old craftsman lifetime warranty!!’ I told the customer service rep

have give kudos
Doesn’t happen much these days
Cheers

 

Nice to hear a good customer service story.

 

I use my gear wrench stuff all day working on cars. Their warranty is easy peazy and its good quality stuff and its affordable. I work as a mechanic and I still pick gear wrench over snap-on.

 

I don’t use there tools. But glad they came through with where warranty.

 

I had a 1/2" 90 tooth ratchet lock up after 2 months of use. Submitted online warranty request, never heard back from them. Called them, gave them the support ticket they said they would call me back. Never did .

I was bummed and swore them off. 5 months later I receive 3 ratchets. Two of the exact same one, and one comfort grip. They all arrived separately.

It was during Black Friday and Christmas. I hope I just got them at a crappy time, or fell into a glitch in the system. I hope it's the latter, I really like their tools!

 

Wow^^^^
Must confess, service rep said ‘ in stock but having ‘logistic shipping issues’ maybe a week or 2.

now prepared
The 10mm works…..for now
Glad I didn’t have to schelp to the post office and mail mine to them

 

Nice, I was just about to pick up a set at Ace and was wondering if they were any good. I saw that Project Farm liked them and now this story. SOLD!

 

Slipprott
Now mine are over 10yrs old
But
The ratchet wrenches are so much slimmer that a regular wrench
Twice, neighbors came over for help
And GearWrench tool fit bc of the thin design when a regular wrench was too thick
I.E. both times there was a bitch bolt, my tool was returned after 15mins

 

Wonder if they are still made the same. Guess I will find out this weekend when I pick them up.

 

they still tout that it has a compact head design. 103.16 w/tax at Ace hardware. Had a gift card.

 

Good tools always worth the $$.

 

WOW
Came sooner than I expected
-/+ 2weeks