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Glassworks. F@$&!

Discussion in '2nd Gen. Tacomas' started by Bfoster133, Feb 2, 2012.

  1. Feb 2, 2012 at 10:44 AM
    #1
    Bfoster133

    Bfoster133 [OP] If i asked my dad for money, He'd knock me out

    Joined:
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    Blake
    Thousand oaks, California
    Vehicle:
    2011 PreRunner TRD offroad
    15% Tint, 5100's at 1.75, Rear Diff Breather, CB radio, Black rattle canned rims, 265/75/16 Goodyear MTR, Magnaflow Offroad pro cat back, hi-lift bed mounted, shovel bed mounted
    Glassworks is the worlds single most difficult company to get a hold of. I mad a order on Monday and they told me it would ship out Tuesday. It's now Thursday I've called many many times within their hours of service and no one answers. Finally I called again today. They answered and said they didn't know where my order was what was happening or any details of it and they would call me back in 15 minutes. Yup no call. No email. Left a few messages. Nothing. And there still not answering.

    Customer service = F

    /rant
    -------------------
    keep in mind im a hour north(about 1 day shipping for anything), cant pick up due to 55 hour work week

    time line started
    1/30/12-order placed ship date 2/1/12
    2/1/12-nothing- 500 some odd $$ taken from account
    2/2/12-nothing various calls
    2/3/12-nothing various calls,answered said shipped 2/1/12
    2/4/12-nothing
    2/5/12-nothing
    2/6/12-nothing, various calls no answer
    2/7/12-nothing, various calls no answer
    2/8/12-nothing various calls no answer, sent email
    2/9/12- nothing, no call from ups like promised
    2/10/12- nothing no phone answer or email answer still
    2/11/12-......
    2/12/12.....
    2/13/12- i call he tells me theyll be here today FOR SURE, i make up outlandish lie about how i need them
    2/14/12- nope
    2/15/12-RECIEVED
     
  2. Feb 2, 2012 at 10:46 AM
    #2
    yota new.o

    yota new.o Well-Known Member

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    joe
    klamath falls oregon
    Vehicle:
    96 tacoma 2.7 sr5
    fabtech dirtlogic coilovers with all-pro a-arms chevy 63" leaf springs billi 5125 12" extended bore shockins in rear headache rack duplicolor bed armor bumpers kc daylighters front fenders corbeau racing seats custom bed rack
    dude i have told by many of people even vendors that carry their products to go to fiberwerx and they are cheaper. i know this does not help the situation but maybe some future advice or if they give you a refund
     
  3. Feb 2, 2012 at 10:47 AM
    #3
    97yota4wd

    97yota4wd Well-Known Member

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    Eric
    Mesa, AZ
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    alot of metal, small engine, decent travel.
    caged, camburg long travel, 50t leafpack (soon to be installed) light rack over cab, 5pt harnesses etc
    yeah i heard they blow but their fiberglass is better than fiberwerx IMO
     
  4. Feb 2, 2012 at 10:48 AM
    #4
    rondog

    rondog your TW web developer!

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    Ronnie
    Escondido/San Diego
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    Total Chaos LT, 2.5x8" Fox coilover, 2.5x8" Fox triple bypass, GIANT SUA rear LT, 2.5x18" Fox triple bypass, 285/70/17 Toyo AT2, Glassworks all around, 4x Eagle Eye HIDs
    are you picking them up or having them shipped?
     
  5. Feb 2, 2012 at 10:49 AM
    #5
    yota new.o

    yota new.o Well-Known Member

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    joe
    klamath falls oregon
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    96 tacoma 2.7 sr5
    fabtech dirtlogic coilovers with all-pro a-arms chevy 63" leaf springs billi 5125 12" extended bore shockins in rear headache rack duplicolor bed armor bumpers kc daylighters front fenders corbeau racing seats custom bed rack
    if you look at their pictures you can tell the design is better and the looks are better comparred to fiberwerx thats for sure.
     
  6. Feb 2, 2012 at 10:50 AM
    #6
    dalesrn

    dalesrn Tacoma TSS

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    Southeast Louisiana
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    Borla exhaust system, Sirius Satellite Radio, Chrome package, Trailer Hitch, Clazzio Leather seat covers, TSS badging, Anytime on fog lights mod, Daytime driving lights mod, Dual backseat DVD players w/monitors, 3rd Brake Light "TSS" mod, Bed pocket lights mod, Seat belt chime mod, Bed storage compartment auxillary outlet mod, Shorty antenna, Armor Lid Tonneau Cover, Line of Fire tailgate light
    What did you order?
     
  7. Feb 2, 2012 at 10:50 AM
    #7
    tostidos

    tostidos Well-Known Member

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    looks like he is getting them shipped
     
  8. Feb 2, 2012 at 10:51 AM
    #8
    Bfoster133

    Bfoster133 [OP] If i asked my dad for money, He'd knock me out

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    Blake
    Thousand oaks, California
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    2011 PreRunner TRD offroad
    15% Tint, 5100's at 1.75, Rear Diff Breather, CB radio, Black rattle canned rims, 265/75/16 Goodyear MTR, Magnaflow Offroad pro cat back, hi-lift bed mounted, shovel bed mounted
    I would love a refund. If only to get ahold of them. Last thing I new is to order glass elsewhere only to have glassworks show up after. And shipped but said I'd pick em up if I have to make a new order
     
  9. Feb 2, 2012 at 10:51 AM
    #9
    97yota4wd

    97yota4wd Well-Known Member

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    Eric
    Mesa, AZ
    Vehicle:
    alot of metal, small engine, decent travel.
    caged, camburg long travel, 50t leafpack (soon to be installed) light rack over cab, 5pt harnesses etc
  10. Feb 2, 2012 at 10:52 AM
    #10
    Yoytoda

    Yoytoda The Little Truck That Could

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    completely stock
    just drive down and knock on the door/ pick up your items
     
  11. Feb 2, 2012 at 10:52 AM
    #11
    BAMFTACO

    BAMFTACO Pabst Blue Ribbon on ice

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    Dam sucks the only thing you can do is go to the shop and see what's up
     
  12. Feb 2, 2012 at 10:53 AM
    #12
    rondog

    rondog your TW web developer!

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    Total Chaos LT, 2.5x8" Fox coilover, 2.5x8" Fox triple bypass, GIANT SUA rear LT, 2.5x18" Fox triple bypass, 285/70/17 Toyo AT2, Glassworks all around, 4x Eagle Eye HIDs
    +1..thats what I did and you look like you live closer than I do
     
  13. Feb 2, 2012 at 10:54 AM
    #13
    97yota4wd

    97yota4wd Well-Known Member

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    Mesa, AZ
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    alot of metal, small engine, decent travel.
    caged, camburg long travel, 50t leafpack (soon to be installed) light rack over cab, 5pt harnesses etc
    donkey kick them in the dome after you get your glass.

    ps. i had mine picked up from them too
     
  14. Feb 2, 2012 at 10:59 AM
    #14
    Bfoster133

    Bfoster133 [OP] If i asked my dad for money, He'd knock me out

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    Blake
    Thousand oaks, California
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    2011 PreRunner TRD offroad
    15% Tint, 5100's at 1.75, Rear Diff Breather, CB radio, Black rattle canned rims, 265/75/16 Goodyear MTR, Magnaflow Offroad pro cat back, hi-lift bed mounted, shovel bed mounted
    I'm just worried they won't be in stock when I'm down there. Or. Like there phone. No one will be there
     
  15. Feb 2, 2012 at 11:02 AM
    #15
    Sabre

    Sabre Well-Known Member

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    Fullerton, CA Stationed in Seattle, WA
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    icon 2.5 coilovers, color match grill, DDM tuning 5k headlights and fogs, lower valence painted
    Yea u have to pick up glass from them I've been reading on dr and here about there customer service and what not but I would much rather have glassworks than fiberwerx just drive down and check it out if u can

    Also another option u might think about

    If u do get a refund there is also hanneman and when I called they already had the fenders made ready for pick up in azuza there 175 each so 350
     
  16. Feb 2, 2012 at 11:05 AM
    #16
    drade

    drade BRUINS 4 LIFE

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    TRD CAI (1st edition) - TRD exhaust - TRD skid plate - Tacoma seat covers - Fog Lights - De badged Doors and Tailgate - OME 3" Suspension Lift - Moto Metal 957 Matte Black 17"s - Nitto Grapplers 285/70/17 - Statoshi Grill Line X'd w/ Mesh in Triangles - Bushwacker Fender Flares (Line X'd) - Devil Horns by Andres Silver w/ Shot penning - Custom Mud Flaps By Reno - Line X'd Rocker Panels!!! - OEM Smoked Bezel Headlights - Line'xd All pro rear bumper - TRD Scoop Hood W/ Black scoop insert - Silver Line xd Tailgate -- Rear Bearing Drop Kit from street taco - PCS Upper's - Kenwood Deck - ICPW 3rd Brake Light - Katzig Leather arm rests - Toytec UBOLT Flip Kit - Rr/Fr Steel Brake lines - ICPW LED tails - Line x'd bed - Black Carpet - URD Y Pipe - Weather techs - Columbia Dual Battery Tray - Dual Sears Platinum Die Hard's!!!
    Thanks to you I did what you stated months back for my 1st gen, and your right. A hell of a difference from Glassworks. Gave you rep a long time ago:D
     
  17. Feb 2, 2012 at 11:11 AM
    #17
    Bfoster133

    Bfoster133 [OP] If i asked my dad for money, He'd knock me out

    Joined:
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    Blake
    Thousand oaks, California
    Vehicle:
    2011 PreRunner TRD offroad
    15% Tint, 5100's at 1.75, Rear Diff Breather, CB radio, Black rattle canned rims, 265/75/16 Goodyear MTR, Magnaflow Offroad pro cat back, hi-lift bed mounted, shovel bed mounted
    Glassworks just called. Saw my rant. Called right away and said they found my order. Gonna ship out today and he even offered to drop them off to me tomorrow if I wanted to meet up
     
  18. Feb 2, 2012 at 11:13 AM
    #18
    97yota4wd

    97yota4wd Well-Known Member

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    Eric
    Mesa, AZ
    Vehicle:
    alot of metal, small engine, decent travel.
    caged, camburg long travel, 50t leafpack (soon to be installed) light rack over cab, 5pt harnesses etc
    they saw this thread? are they members on here?

    if you guys are looking at this, think about hiring some hot chick to answer the phone all day and do accounting and shit so this stuff doesnt happen.

    she HAS to be hot and blonde though.
     
  19. Feb 2, 2012 at 11:18 AM
    #19
    Bfoster133

    Bfoster133 [OP] If i asked my dad for money, He'd knock me out

    Joined:
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    Blake
    Thousand oaks, California
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    2011 PreRunner TRD offroad
    15% Tint, 5100's at 1.75, Rear Diff Breather, CB radio, Black rattle canned rims, 265/75/16 Goodyear MTR, Magnaflow Offroad pro cat back, hi-lift bed mounted, shovel bed mounted
    Not sure if members but hey they saw all the negativity
     
  20. Feb 2, 2012 at 11:20 AM
    #20
    wrxRome

    wrxRome Houston's Swamp Rat

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    :bowdown:
     
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