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Good idea to bring copy of TSB to my appointment?

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Twony, Aug 13, 2010.

  1. Aug 13, 2010 at 8:26 AM
    #1
    Twony

    Twony [OP] Well-Known Member

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    Got alot I want to do but we'll see, that's what the forum is for...
    I have appointment to drop off for a trans issue that recently accured. I spoke to my service guy on the phone and explained my issue with the suspension & tailgate issue, but he gave me no feedback stating " I was carring too much weight " then saying " tail gates are not ment to hold alot of weight ". He doesn't have much of a personality but my question to my fellow owners is Do I print out and bring the TSB's that are out for my suspension & tailgate issue? If they give me an issue... Thanks for your opinion.
     
  2. Aug 13, 2010 at 8:27 AM
    #2
    Jester243

    Jester243 mod status????

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    Why not, don't be an ass about it though. I would have it so if they say the have never heard of it you can show them.
     
  3. Aug 13, 2010 at 8:30 AM
    #3
    98tacoma27

    98tacoma27 is gooder 'en chicken Moderator

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    No, it's a great idea.
     
  4. Aug 13, 2010 at 8:36 AM
    #4
    Bobo_1

    Bobo_1 Well-Known Member

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    Do you have the number handy?
     
  5. Aug 13, 2010 at 8:54 AM
    #5
    Bobo_1

    Bobo_1 Well-Known Member

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  6. Aug 13, 2010 at 9:15 AM
    #6
    scottri

    scottri Well-Known Member

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    Print it out and take it with you. Speak to the Service guy. Explain the problem and if he gives you any shit about it just show him the TSB and act innocent and explain that you did a little searching on the internet and happened to find the TSB and it seemed to fit your symptoms exactly. If he still denies it then call Toyota. I'll bet he does it.
     
  7. Aug 13, 2010 at 9:16 AM
    #7
    005Tacoma

    005Tacoma Well-Known Member

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    It couldn't hurt that's for sure.
     
  8. Aug 13, 2010 at 9:36 AM
    #8
    Twony

    Twony [OP] Well-Known Member

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    Got alot I want to do but we'll see, that's what the forum is for...
    I have to work from 7am-6pm during the week so I only talk to him over the phone. I will be dropping off but I will keep copies with me & use them as a last result if it comes to that.

    I just hope my front leveling spacers are not an issue?

    I work for BMW dealer and we bend over for all of our customers and warranty crap that most wouldn't just because.
     
  9. Aug 13, 2010 at 9:48 AM
    #9
    T0LLPHR33

    T0LLPHR33 Well-Known Member

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    whenever I get TSB work done I always bring a copy of the TSB print out...and I always get asked where did you get that from its not supposed to be disclosed to the public...and I always tell them if its not meant for the public then why do a TSB to begin with...

    I usually tell my friend that works for Toyota as an ASE Tech. what to do and he always takes care of it for me with/without the TSB print out...:D
     
  10. Aug 13, 2010 at 9:51 AM
    #10
    Jester243

    Jester243 mod status????

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    How very honest of you :rofl:


    :p
     
  11. Aug 13, 2010 at 10:40 AM
    #11
    RogueLeader

    RogueLeader Well-Known Member

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    I couldn't get my rear spring TSB done until I contacted one of the service techs who I occasionally wheel with. He got my information and passed it on to the service manager in charge of his "team" and it was a done deal. If you know one of the service techs in your area, talk to him/her and see what they can do for you. They know a little more than the service managers.
     
  12. Aug 13, 2010 at 10:48 AM
    #12
    tegdog

    tegdog Taco Lover

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    As some have already said take them with you but don't break em out unless they give you crap & even then don't be a jerk about it. Think about if someone is kind & polite wouldn't you be more likely to help then if someone is a total dick from the get go.
     
  13. Aug 13, 2010 at 10:59 AM
    #13
    ydoow

    ydoow Active Member

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    They shouldn't give you any problems, I took mine in for a new battery :eek: yes a new battery on a 1 year old truck , but here in Arizona batteries don,t last long maybe 2 years if your lucky. But anyways while I was there I just told the service manager that I needed him to order me the updated rear leaf springs for my truck, His reply was sure not a problem. A week later when the parts arrived they were installed.
     
  14. Aug 13, 2010 at 2:29 PM
    #14
    el_smurfo

    el_smurfo Well-Known Member

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    I would use the printout as a last resort. My dealership goes into instant defense mode when you bring out their own company's documentation. I never could get them to do the suspension TSB (doesn't apply to your model, regardless of what is printed right on the top). Now that I'm using the truck as a truck every weekend of my house remodel, I'm riding on the stops with 600lbs in the back.
     
  15. Aug 13, 2010 at 9:14 PM
    #15
    fortyniner

    fortyniner Active Member

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    I just recently bought a 2008 tacoma (from a dealer) and this is the roughest riding truck I have ever owned and it's my third tacoma. Is there any way to tell if my truck has had the suspension update done. It only has 11,000 miles on it but I'm afraid if I go to the dealer and explain my problem they will tell me it has already been done.
     
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