1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site
    Quick Links: Help with lift Fox Shocks (WOOHOO!) but small issue (WOMP WOMP)... New OME Dakar Leaf Pack Review Why we use the FOX 117s over the 116 in our kits ICON Tacoma U-Bolt Flip Striker Plate Bilstein 5100 1"-1.5" lift

Headstrong Won't Answer Phone! Is This Normal?

Discussion in 'HeadStrong Off-Road' started by ElkNut, Dec 5, 2017.

  1. Dec 5, 2017 at 10:12 AM
    #1
    ElkNut

    #1
    ElkNut [OP] Member

    Joined:
    Nov 25, 2017
    Member:
    #236909
    Messages:
    24
    Gender:
    Male
    First Name:
    Paul
    Vehicle:
    Tacoma
    3" lift
    As the title says! I've tried calling all day yesterday & today! Also left them a message, no response! Is this normal with them, any alternatives?

    ElkNut/Paul
     
    ElkNut, Dec 5, 2017
    #1
  2. Dec 5, 2017 at 10:14 AM
    #2
    jpereira2

    #2
    jpereira2 Well-Known Member

    Joined:
    Dec 20, 2013
    Member:
    #118928
    Messages:
    6,313
    Gender:
    Male
    First Name:
    Jason
    Massachusetts
    Vehicle:
    2013 double cab trd off road
    Bilstein 6112 4th notch Bilstein 5160 rear Camburg ball joint UCAs Old man emu dakar leafs 265/75R16 Cooper ST Maxx Crux stereo a/v interface UltraGauge ARE fiberglass cap Wet okole seat covers Retro fit source Led fog lights Superbrightled pods in rear bumper Superbrightled light bar in grill Rock blokz mud flaps SOS Rock Sliders RCI Skid Plates (to be painted and mounted)
    their service is very well known, not sure if they are closed for a bit but I am sure they will get to you. Not sure where you live vs where they are located but maybe there is a large time difference? @HeadStrong Off-Road Marie, are you guys closed?
     
    jpereira2, Dec 5, 2017
    #2
    HeadStrong Off-Road likes this.
  3. Dec 5, 2017 at 10:16 AM
    #3
    User Name01

    #3
    User Name01 Little boy from FairyTale Land

    Joined:
    Jul 15, 2013
    Member:
    #108296
    Messages:
    6,385
    Gender:
    Male
    First Name:
    Bolbi Stroganovsky
    Wherever the next wind project is
    Vehicle:
    TRD Sport Barcelona Red Metallic Dbl Cab 4x4
    They are closed until today or tomorrow I read on their thread or website.
     
    User Name01, Dec 5, 2017
    #3
    HeadStrong Off-Road and jpereira2 like this.
  4. Dec 5, 2017 at 10:21 AM
    #4
    geekhouse23

    #4
    geekhouse23 The "Liftman" - @DrFunker

    Joined:
    Jul 14, 2013
    Member:
    #108251
    Messages:
    15,683
    Gender:
    Male
    Vehicle:
    2GMGMDCSB4WDTRDFTMFW!! TL;DR
    mostly stock, grocery gettin' Prius
    Funny. I saw Marie responding in another thread earlier this moning. Let me pull her in here.

    @HeadStrong Off-Road
     
    geekhouse23, Dec 5, 2017
    #4
    HeadStrong Off-Road likes this.
  5. Dec 5, 2017 at 10:29 AM
    #5
    Dmking8

    #5
    Dmking8 Where does it end?

    Joined:
    Oct 30, 2017
    Member:
    #234531
    Messages:
    162
    Gender:
    Male
    First Name:
    David
    Leander, TX
    Vehicle:
    2017 Tacoma TRD Off-Road 4x4 DCSB (Black)
    OME 888 Coils, Billy 5100's, BFG 285/70/17 BRO's with T4R TRD 17X7 Wheels, TRD Pro Front Grille, TRD Pro Shift Knob, Hondo Garage Radio Knobs
    They’re probably just inundated with work. I was able to get a response from them via forum so I would suggest that or emailing them
     
    Dmking8, Dec 5, 2017
    #5
    HeadStrong Off-Road likes this.
  6. Dec 5, 2017 at 10:33 AM
    #6
    MadRiverTaco

    #6
    MadRiverTaco Join TW, they said. It's free, they said.

    Joined:
    Sep 10, 2015
    Member:
    #163915
    Messages:
    1,666
    Gender:
    Male
    First Name:
    Brenden
    Waterbury, VT
    Vehicle:
    2012 Black DCSB TRD OR "Caroline"
    King 2.5 Ext. w/ Compression Adjusters (Front & Rear), Dakars w/ D29XL, TC UCA's & LCA's, ARE CX, 17" SEMA Pro's, 265/70/17 Falken Wildpeaks, BORA spacers, Rigid Side shooter ditch lights, ATHF bedside reinforcements, OME carrier bearing drop bracket, extended rear brake lines, Northstar 27F battery, Yakima Jetsream crossbars, OEM roof rack, OEM skid plate, TRD Pro grill, URD TCAI, 5.7L Throttle Body, BensonX bedside tool mounts, fire extinguisher bedside mount, AMP research bed step, Redline Tuning hood struts, ECGS needle bearing mod, CV Boot slide mod, Differential breather mod, U-Bolt Flip Kit w/ Timbren Bumpstops, A-pillar RAM mount w/ cell phone holder, ProFX tow mirrors with turn signals and heat, "Raptor" lights, DEPO taillights, motorized Pop n' Lock
    Likely fulfilling a backlog of orders or spending time with family. Or both. It is the holiday season after all.
     
    MadRiverTaco, Dec 5, 2017
    #6
    HeadStrong Off-Road and jpereira2 like this.
  7. Dec 5, 2017 at 10:38 AM
    #7
    ElkNut

    #7
    ElkNut [OP] Member

    Joined:
    Nov 25, 2017
    Member:
    #236909
    Messages:
    24
    Gender:
    Male
    First Name:
    Paul
    Vehicle:
    Tacoma
    3" lift
    Thanks guys! Yes they were closed but their message says they reopened yesterday at 9 am. I'm in Idaho so they are one hour earlier in CA. I'll keep trying! (grin)

    ElkNut/Paul
     
    ElkNut, Dec 5, 2017
    #7
    HeadStrong Off-Road likes this.
  8. Dec 5, 2017 at 10:40 AM
    #8
    zippsub9

    #8
    zippsub9 Well-Known Member

    Joined:
    Nov 3, 2014
    Member:
    #141634
    Messages:
    4,537
    Gender:
    Male
    Halfmoon, NY
    Vehicle:
    14 DCLB
    Shit bolted onto other shit, and junk.
    They were closed for the last week and a half. They are stacked with voicemail to return and then they get to forum messages and emails. I am sure it will take a day or two back to catch up.
     
    zippsub9, Dec 5, 2017
    #8
    jpereira2 likes this.
  9. Dec 5, 2017 at 10:50 AM
    #9
    HeadStrong Off-Road

    #9
    HeadStrong Off-Road Well-Known Member Vendor

    Joined:
    May 28, 2015
    Member:
    #156242
    Messages:
    4,032
    Vehicle:
    2011 Toyota Tacoma and 2019 4Runner
    Right now I am currently on the phone with another client. Unfortunately we are a small company and can spend anywhere from 45-90 minutes on the phone with each and every caller and calls pour in all day long. Most callers tend to have an abundance of questions in which we have to explain how suspension works, what options are available, and go through all of the differences of each. This takes time which is why we have a note on our website which says that it can take up to 48 hours to get back to inquires. We do try our very best to get back to everyone that same day however if the phone isn't working out you can always e-mail or pm and that is usually faster.
     
    HeadStrong Off-Road, Dec 5, 2017
    #9
    JS760, Bravisimo, DrFunker and 6 others like this.
  10. Dec 5, 2017 at 11:15 AM
    #10
    T4RFTMFW

    #10
    T4RFTMFW Well-Known Member

    Joined:
    Jul 23, 2014
    Member:
    #134525
    Messages:
    69,788
    Tiny company, even. There's not a phone bank of 30 minimum wage earners taking orders or replying to emails.

    It's a husband and wife, with 2 young kids and just catching up from 3 weeks of an attempt to take some family time during a busy season. They have the best prices and service, consistently - they're obviously busting their asses and collecting all the accolades to prove it. Repay that tremendous effort (especially considering their size, and I believe Mr. HeadStrong has a full time job elsewhere) with some patience. :)
     
    T4RFTMFW, Dec 5, 2017
    #10
    Toy Coma, JS760, Bravisimo and 4 others like this.
  11. Dec 5, 2017 at 12:11 PM
    #11
    ElkNut

    #11
    ElkNut [OP] Member

    Joined:
    Nov 25, 2017
    Member:
    #236909
    Messages:
    24
    Gender:
    Male
    First Name:
    Paul
    Vehicle:
    Tacoma
    3" lift
    No problem, thanks for the update!

    ElkNut/Paul
     
    ElkNut, Dec 5, 2017
    #11
  12. Dec 5, 2017 at 12:41 PM
    #12
    ElkNut

    #12
    ElkNut [OP] Member

    Joined:
    Nov 25, 2017
    Member:
    #236909
    Messages:
    24
    Gender:
    Male
    First Name:
    Paul
    Vehicle:
    Tacoma
    3" lift
    Maybe I can get an answer right here? (grin) I want to as Headstrong if they feel I need different coil springs. I'm looking for serious educated opinions here. -- Here's the deal, I have stock coil springs (on front) but have a 2" spacer under strut mounting bracket, this gives me a 2" lift at present, I like it. So I'm still at stock loads on my front coil springs, this is good I believe for the best ride? I'm putting on the 5100's on front & back & still maintaining my lift to accommodate my 265's. I'm doing this for a better off road ride, at present it's stiff as a rock, I believe my present shocks are stock & old so the 5100 should help there. On another thread I started someone mentioned I should get new coil springs to get my 2" of lift & leave the 5100 at lowest setting. OK, I looked into it & was told that new coil springs with the extra 2" would be stiffer than I am at present & I should stay with the stock coil springs & 2" spacer with new 5100. -- So, will I receive a better ride with new coil springs or do I stay with present setup & new 5100?

    ElkNut/Paul
     
    ElkNut, Dec 5, 2017
    #12
To Top