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Horrible Customer Service Experience (Xbox)

Discussion in 'Off-Topic Discussion' started by leveltwo, Nov 30, 2011.

  1. Nov 30, 2011 at 2:57 PM
    #1
    leveltwo

    leveltwo [OP] Well-Known Member

    Joined:
    Apr 19, 2011
    Member:
    #55215
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    Have to vent, my experience is very repetitive as i talked to the same people over and over..

    Long story short, my Xbox red ring'd and i went on the support section of microsoft's website. An online trouble shooting section told me my problem was the power supply. so, being out of warranty, i forked over 35.00 for a new one.

    Power supply arrived, didnt fix the issue. So i got in on the black friday price and bought a new xbox.

    Here is my last 2 1/2 hours trying to return the power supply...

    I first called Microsoft helpline for a return
    on hold, said i had to talk to xbox
    transfer to xbox support
    on hold, said i had to talk to specialist
    transfer to specialist
    on hold, said i had to talk to hardware dept.
    transfer to hardware dept.
    on hold then Dropped call.
    call xbox support, explain my problem again, transferred to hardware dept.
    on hold, said i had to talk to microsoft store.
    transfer back to microsoft store
    on hold, said i had to talk to xbox support
    transfer back to xbox support
    hold, dropped call.
    call xbox support, said i have to talk to specialist
    hold, transfer to specialist
    said they have to have someone call me or email me with further instructions...

    WTF!!

    Wish i had bought a Playstation this next go around, maybe their customer service is more helpful when i have a problem...or just need a fuc*ing return number!

    :frusty:

    Anyone else have customer service nightmares?
     
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