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Horrible service - Furious customer (resolved)

Discussion in 'Demello Offroad' started by Spoonman, May 9, 2012.

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  1. May 10, 2012 at 12:19 AM
    #21
    Greensystemsgo

    Greensystemsgo Self Proclaimed first gen expert :doh:

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  2. May 10, 2012 at 12:28 AM
    #22
    tacomarotto

    tacomarotto "Change is inevitable, but growth is optional."

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    shits fcuked up
     
  3. May 10, 2012 at 12:39 AM
    #23
    Hiatt1991

    Hiatt1991 Well-Known Member

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    Wow. Wouldn't expect that from demello. I've only heard good things. I hate it when companies don't care for their customers.
     
  4. May 10, 2012 at 9:44 AM
    #24
    boss1041

    boss1041 Well-Known Member

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    Umm yeah I was thinking bout a 3 hoop but ill wait and see
     
  5. May 10, 2012 at 9:50 AM
    #25
    Pugga

    Pugga Pasti-Dip Free Since 1983

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    This could get interesting... :popcorn:
     
  6. May 10, 2012 at 9:54 AM
    #26
    jgwheeler17

    jgwheeler17 I'm a zit. Get it?

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    tint, dents, scratches, two blown speakers and trying to pay her off...
    uh huh. :popcorn:
     
  7. May 10, 2012 at 9:55 AM
    #27
    tacoman15

    tacoman15 Stop staring at me swan!

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    I am more than positive Demello will make this right. I have talked with Jason a few times about the future for my FJ and he has been more than helpful and patient with me. They have solid products and awesome customer service so I am not sure what is happening OP. I am very shocked to hear this. Have you spoken with Jason directly?
     
  8. May 10, 2012 at 9:57 AM
    #28
    steve o 77

    steve o 77 braaap

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    :popcorn:

    This is more of an issue with the employees it seems, although it is Jason's responsibility to make sure these things don't happen. I'd give Jason a chance to make it right personally.
     
  9. May 10, 2012 at 9:59 AM
    #29
    YellowDog01

    YellowDog01 Well-Known Member

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    :popcorn:

    Joining the crowd with popcorn. Good luck sorting this out OP!
     
  10. May 10, 2012 at 10:00 AM
    #30
    blackhawke88

    blackhawke88 wo ai ni bao bei ^_^

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  11. May 10, 2012 at 10:05 AM
    #31
    korslite

    korslite Well-Known Member

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    This makes me glad I changed my plans last minute and ordered elsewhere. I was merely minutes from ordering a front bumper from these guys. It was an outrageous shipping quote from them that saved me this hassle. Instead I recieved a front and rear bumper from a one man show in 6 weeks exactly.
     
  12. May 10, 2012 at 10:05 AM
    #32
    CalgaryRider

    CalgaryRider Well-Known Member

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    WOW, this is not good news.

    Sorry to hear about the issues Jamie! hopefully this gets resolved ASAP.

    The kicker for this is that on Demello's FB page there is a picture with probably 30+ bumpers in it posted Tuesday (May 8th) and before that on March 6th there is another picture with a bunch of bumpers, so its not like they have been slow on production....

    wonder if a comment on the FB page would invite Demello to comment on this issue?
     
  13. May 10, 2012 at 10:07 AM
    #33
    1TUFFTRD

    1TUFFTRD WTF

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    Damn I like there products but bad customer service is definitely a turn off!
     
  14. May 10, 2012 at 10:07 AM
    #34
    JDMcQ

    JDMcQ Well-Known Member

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  15. May 10, 2012 at 10:24 AM
    #35
    dira1987

    dira1987 Well-Known Member

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    Ouch. Hope Demello can come out and try to make things right with you. I hate it when a company that seems to have a really good reputation has something like this happen. Hopefully it was a back end mistake, but it sounds like they made multiple errors on this one. and giving arbitrary ship dates didnt help either...:confused:
     
  16. May 10, 2012 at 10:56 AM
    #36
    raskal311

    raskal311 Well-Known Member

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    5100 set to max, pending LSD and TRD CAI
    Guess im going to tell my wife i want some thing else for our anniversary.
     
  17. May 10, 2012 at 10:56 AM
    #37
    Spoonman

    Spoonman [OP] Granite Guru

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    I just want this to have a positive outcome. I do want the bumper as opposed to a refund.

    I have not spoken to Jason directly and maybe I've made a mistake there.
     
  18. May 10, 2012 at 10:57 AM
    #38
    Zombie Runner

    Zombie Runner Are these black helicopters for me?

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  19. May 10, 2012 at 10:58 AM
    #39
    steve o 77

    steve o 77 braaap

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    yeah talk to the man himself
     
  20. May 10, 2012 at 11:01 AM
    #40
    anthony250f

    anthony250f Well-Known Member

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    someone link this thread to their fb page
     
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