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Horrible service - Furious customer (resolved)

Discussion in 'Demello Offroad' started by Spoonman, May 9, 2012.

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  1. May 10, 2012 at 11:07 AM
    #41
    jd1986s

    jd1986s Active Member

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  2. May 10, 2012 at 11:10 AM
    #42
    F75gunslinger

    F75gunslinger Ka like a wheel

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    From what everyone has said,I would talk to Jason directly and let him deal with the employee issue. My guess is that he's got someone answering the phone that either doesn't understand why we do the things we do to our trucks,and thinks it's a waste of time and money,or that they don't understand how expensive these things are and what they mean to us. Either way,it's dropping the ball on Demello's part. See if Jason will take care of you,then decide how to proceed.
     
  3. May 10, 2012 at 12:02 PM
    #43
    tacoman15

    tacoman15 Stop staring at me swan!

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    Yeah try talking with him directly. I am sure he is going to sort this out.
     
  4. May 10, 2012 at 12:10 PM
    #44
    Spoonman

    Spoonman [OP] Granite Guru

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    I just spoke to Jason. He said they will cover the extra fees for hopping and get things ons their way ASAP. He apologized for the hold up and agrees its inexcusable.

    There is still an issue with shipping that is not Demello's fault. So I am going to get a call back regarding this.
     
  5. May 10, 2012 at 12:14 PM
    #45
    tacoman15

    tacoman15 Stop staring at me swan!

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    :thumbsup:
     
  6. May 10, 2012 at 1:19 PM
    #46
    staticsquelch

    staticsquelch Big things have small beginnings

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    The power of the interweb.
     
  7. May 10, 2012 at 1:41 PM
    #47
    ST3VE

    ST3VE Well-Known Member

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    Check my build page, ya filthy animal!!
    Maybe your bumper is here?!
    [​IMG]
     
  8. May 10, 2012 at 1:46 PM
    #48
    1TUFFTRD

    1TUFFTRD WTF

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    ^^^ hmmmmmmmmm
     
  9. May 10, 2012 at 1:49 PM
    #49
    Boerseun

    Boerseun Well-Known Member

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  10. May 10, 2012 at 1:54 PM
    #50
    Konaborne

    Konaborne Pineapples on pizza Hawaiian does not it make.

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  11. May 10, 2012 at 2:09 PM
    #51
    wrmathis

    wrmathis Dark Lord of the Sith

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    i sent them a message on facebook with this thread
     
  12. May 10, 2012 at 2:16 PM
    #52
    MountainEarth

    MountainEarth Well-Known Member

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    :thumbsup:

    Glad to hear it's getting resolved, OP. I don't think you made a mistake posting this. You were frustrated and you wanted to vent. I do appreciate you coming back with an update ... too many of these kinds of threads get opened, and the OP fails to come back and report outcome. If Jason ends up making this right, he deserves his props for doing so. And then he needs to kick some employee ass. :) Keep posting updates as they come. I would also recommend that if it is a positive outcome, you also post the update to your original post (Just post as a bolded edit/update under the original wording) as that's the one post people will most read & make their decision on. They may not follow the thread to conclusion.

    So if they make it right, note it in the original post too.
     
  13. May 10, 2012 at 2:29 PM
    #53
    Spoonman

    Spoonman [OP] Granite Guru

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    That was my plan ^^ :)

    It ain't over till it's over so expect more update for sure.
     
  14. May 10, 2012 at 2:30 PM
    #54
    Capita

    Capita Well-Known Member

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    Honestly I think you deserve more. You were treated like crap. The wait time was horrible and they way you were treated was not great at all. They should at least cover all the shipping or something...
     
  15. May 10, 2012 at 2:34 PM
    #55
    SOSHeloPilot

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    .
    ... Sub'd ... :popcorn:
    .
     
  16. May 10, 2012 at 2:39 PM
    #56
    Ridgerunner

    Ridgerunner Well-Known Member

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    You excercised stellar patience throughout the whole thing-only to get a kick in the ass with the $200 shipping thing jees what a crappy thing. Yeah expensive-a stock bumper I think is around $500? Your case is so crazy, if I were the offender I would definately ship it free and refund a couple hundred bucks back from the price too! Not unreasonable considering it's getting on a half year. I would also spank the hell out of the employees who acted like complete tards.
     
  17. May 10, 2012 at 2:43 PM
    #57
    SOSHeloPilot

    SOSHeloPilot Well-Known Member

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    .
    Could they be having a cash flow and/or manufacturing problem ... :confused: ... why take the money so early before delivery ... :confused:
    .
     
  18. May 10, 2012 at 2:48 PM
    #58
    ruler

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    still no explanation from the vendor ? Wow
     
  19. May 10, 2012 at 2:50 PM
    #59
    Konaborne

    Konaborne Pineapples on pizza Hawaiian does not it make.

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    they're busy; even the awsumdc project is only updated a few times a month
     
  20. May 10, 2012 at 2:52 PM
    #60
    ForeRunner

    ForeRunner BBC. Bring Back Clarkson Staff Member

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    Strange...

    I've dealt with Demello in the past. I ordered a rear bumper for my Tacoma and was immediatly called back and told that due to being between welders it might take a little longer and was offered another bumper for the price of the one I wanted. However, due to Washington's bumper laws I needed to stick with what I ordered. As soon as the bumper was started I was called by Demello and told it would be on it's way in two weeks. A week and a half later it was at my door.

    For the shipping, I can see since it has to go into Canada the extra cost being there, as well as a delay at the border for customs.

    Sorry to hear that this happened the way it did and I'm glad to see Jason's working to make it right.
     
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