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Horrible service - Furious customer (resolved)

Discussion in 'Demello Offroad' started by Spoonman, May 9, 2012.

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  1. May 15, 2012 at 5:17 PM
    #161
    Krazie Sj

    Krazie Sj Resident Jackass

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    Yeah, charge extra for that skinny lil turd. Nobody wants to see that.
     
  2. May 15, 2012 at 6:22 PM
    #162
    Spoonman

    Spoonman [OP] Granite Guru

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    As soon as I called Jason Thursday, things were handled quickly. I will call Jason torrid regarding the shipping refund.

    I am definitely pleased with the swift response of Jason. I understand things don't go as planned at small businesses. I work at one myself. At this point I am satisfied with Demello's response to my issues and would consider ordering from them again.
     
  3. May 15, 2012 at 6:31 PM
    #163
    MonkeyProof

    MonkeyProof Power Top

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    :popcorn:
     
  4. May 15, 2012 at 6:46 PM
    #164
    BlackSeven

    BlackSeven Grab your helmet, this shits about to get retarded

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    I ordered mine 3/27 was told 6 weeks. I paid more than you in shipping as I was on the other side of the country. I just got a call today saying it was out for powdercoating and should be shipping this week. I understand ya can't rush quality. So I'm being as patient as possible. 4 months I would be hot.
     
  5. May 15, 2012 at 7:05 PM
    #165
    khx73

    khx73 Well-Known Member

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    Nice to see this get settled.. and kudos to Demello for posting here.

    As someone else suggested, I think it would be worth including some comments in your original post as to the resolution of the situation for the TL-DR crowd.
     
  6. May 15, 2012 at 7:06 PM
    #166
    OZ-T

    OZ-T All of those moments....will be lost.....in time

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    I wanna know how much the brokerage was on that thing .
     
  7. May 15, 2012 at 7:07 PM
    #167
    khx73

    khx73 Well-Known Member

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    Yeah I'm kind of afraid to find out... could sour an otherwise good resolution..albeit not exactly DO's fault.
     
  8. May 15, 2012 at 7:39 PM
    #168
    Spoonman

    Spoonman [OP] Granite Guru

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    I'll let you guys know on the brokerage fees.
     
  9. May 15, 2012 at 7:41 PM
    #169
    OZ-T

    OZ-T All of those moments....will be lost.....in time

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    :thumbsup:
     
  10. May 16, 2012 at 2:45 AM
    #170
    acdronin

    acdronin Well-Known Member

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    .
    Aint you got a bumper you never hung?
     
  11. May 16, 2012 at 9:08 AM
    #171
    awsumdc

    awsumdc Well-Known Member Vendor

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    My project has nothing to do with DeMello-Offroad or how busy they are. It is simply there in the shop waiting for me to get my lazy ass working on it. DeMello-Offroad is not working on it at all.

    I've delt with Jason for over ten years now and know that had this been taken straight to Jason himself from the beginning, it would have never gone this far nor would there have been those that know nothing about him jump on the wagon to help create a firestorm that could have been nothing more tan a little smoke and taken care of quickly.

    I've seen this happen to all manner of vendors on this site and others from Marlin Crawler to All-Pro, and now DeMello and most of it could have been handled with out all of this.

    Just my two cents.

    And no, I'm n longer associated with DeMello-Offroad in a business manner but Jason is a very good friend of mine.
     
  12. May 16, 2012 at 9:11 AM
    #172
    mjp2

    mjp2 Living vicariously though myself Staff Member

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    I'm thinking about quoting the first post, the vendor's reply, and the OP's response in a final post and closing the thread.

    Ok with everyone?
     
  13. May 16, 2012 at 9:11 AM
    #173
    awsumdc

    awsumdc Well-Known Member Vendor

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    SAS, crawler box, 14" coilover shocks, 39.5 tires,dual batteries, and a bunch of other stuff

    Careful what you say when you know nothing about an issue. There was no money exchanged in my dealings with wrmathis, just information.
     
  14. May 16, 2012 at 9:14 AM
    #174
    MYT4CO

    MYT4CO Well-Known Member

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    Just cut off all the ifs stuff and stock rear axle.....going big......... wet okole seat covers, red line hood struts, 4xi sliders, bruteforce rear w/ tire carrier, bruteforce front bumper with warn m8000s, bestop soft top, alpine HU and JL speakers, 2nd battery and isolator, arb air compressor, tank and tire fill, FXR projector retrofit by AMBIGUOUS, overhead console by KNINE
    yes and change the title to reflect the positive outcome somehow
     
  15. May 16, 2012 at 9:16 AM
    #175
    mjp2

    mjp2 Living vicariously though myself Staff Member

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    Issue was resolved. Closing thread with the relevant posts quoted for reference.
     
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